Support Board
Date/Time: Tue, 26 Nov 2024 02:29:16 +0000
Lot of disconnects... Any ideas?
View Count: 260
| [2024-01-18 17:21:12] |
| esMike - Posts: 69 |
|
I get a lot of disconnects. Dunno why. Sometimes only like 3-5 disconnects per day, but today it's horrible. My VDSL is stable, no Fec errors or OH frame errors or anything showing up. Anyone got any ideas? Teton CME Order Routing | Firm: AMP | 2024-01-18 12:14:12.712 Teton CME Order Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11067 | 2024-01-18 12:14:12.712 Error getting address info for ds23.sierracharts.com. Windows error code 11001: No such host is known. | 2024-01-18 12:14:19.753 * DTC Client socket (3) | CloseSocket call. | 2024-01-18 12:14:19.753 Denali Data Feed | Failed connections: 1 | 2024-01-18 12:14:19.753 DTC Client socket (0) | CloseSocket call. | 2024-01-18 12:14:19.753 Denali Data Feed | Disconnected from the server. | 2024-01-18 12:14:19.753 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2024-01-18 12:14:19.753 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2024-01-18 12:14:19.753 DTC Client socket (1) | New receive buffer size: 0 | 2024-01-18 12:14:19.753 DTC Client socket (1) | Connecting to IP: 208.185.224.130. | 2024-01-18 12:14:19.753 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2024-01-18 12:14:20.342 * Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 10048 | 2024-01-18 12:14:21.741 DTC Client socket (2) | Creating socket. | 2024-01-18 12:14:21.742 DTC Client socket (2) | New receive buffer size: 0 | 2024-01-18 12:14:21.742 DTC Client socket (2) | Connecting to IP: 38.142.170.155. | 2024-01-18 12:14:21.742 DTC Client socket (1) | Connect event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2024-01-18 12:14:26.046 * DTC Client socket (2) | Connect event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2024-01-18 12:14:26.046 * DTC Client socket (1) | CloseSocket call. | 2024-01-18 12:14:26.046 DTC Client socket (2) | CloseSocket call. | 2024-01-18 12:14:26.046 DTC Client socket (1) | Closed. | 2024-01-18 12:14:26.046 Teton CME Order Routing | Failed connections: 2 | 2024-01-18 12:14:26.046 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2024-01-18 12:14:26.046 Select 'File >> Disconnect' to prevent further connection attempts. | 2024-01-18 12:14:26.046 Denali Data Feed | Failed connections: 2 | 2024-01-18 12:14:26.046 DTC Client socket (0) | CloseSocket call. | 2024-01-18 12:14:26.046 Denali Data Feed | Disconnected from the server. | 2024-01-18 12:14:26.046 DTC Client socket (2) | Closed. | 2024-01-18 12:14:26.046 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2024-01-18 12:14:26.046 DTC Client socket (0) | CloseSocket call. | 2024-01-18 12:14:26.054 Teton CME Order Routing | Disconnected. | 2024-01-18 12:14:26.054 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2024-01-18 12:14:26.054 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2024-01-18 12:14:28.039 Teton CME Order Routing | Firm: AMP | 2024-01-18 12:14:28.054 Teton CME Order Routing | Connecting to the server futurestrading15.sierracharts.com. Port 11067 | 2024-01-18 12:14:28.054 DTC Client socket (1) | Using previously cached IP address because unable to resolve domain name | 2024-01-18 12:14:40.078 DTC Client socket (1) | Creating socket. | 2024-01-18 12:14:40.078 DTC Client socket (1) | New receive buffer size: 0 | 2024-01-18 12:14:40.078 DTC Client socket (1) | Connecting to IP: 38.103.112.187. | 2024-01-18 12:14:40.078 Denali Data Feed | Network connection to server complete. | 2024-01-18 12:14:40.252 Denali Data Feed | Starting socket receive thread. | 2024-01-18 12:14:40.252 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2024-01-18 12:14:40.252 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2024-01-18 12:14:40.253 DTC Client socket (2) | New receive buffer size: 0 | 2024-01-18 12:14:40.253 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2024-01-18 12:14:40.253 Teton CME Order Routing | Network connection to server complete. | 2024-01-18 12:14:40.481 Teton CME Order Routing | Starting socket receive thread. | 2024-01-18 12:14:40.481 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2024-01-18 12:14:40.481 Denali Data Feed | Setting DTC encoding to Binary VLS | 2024-01-18 12:14:40.557 Denali Data Feed | Sending logon request message. | 2024-01-18 12:14:40.557 Denali Data Feed | Received logon response. | 2024-01-18 12:14:40.791 Denali Data Feed | Server Name: RealTimeServer. | 2024-01-18 12:14:40.791 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2024-01-18 12:14:40.791 Denali Data Feed | Logon error received from server: Maximum connections reached. | 2024-01-18 12:14:40.791 Denali Data Feed | Failed connections: 3 | 2024-01-18 12:14:40.791 Denali Data Feed | Waiting for socket receive thread to end | 2024-01-18 12:14:40.791 DTC Client socket (1) | CloseSocket call. | 2024-01-18 12:14:40.791 Denali Data Feed | Disconnected from the server. | 2024-01-18 12:14:40.791 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2024-01-18 12:14:40.791 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2024-01-18 12:14:40.791 DTC Client socket (1) | Socket gracefully closed by remote side. | 2024-01-18 12:14:40.845 DTC Client socket (1) | Closed. | 2024-01-18 12:14:40.845 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2024-01-18 12:14:41.158 Teton CME Order Routing | Sending logon request message. | 2024-01-18 12:14:41.158 Teton CME Order Routing | Received logon response. | 2024-01-18 12:14:41.382 Teton CME Order Routing | Server Name: SC DTC Server. | 2024-01-18 12:14:41.382 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2024-01-18 12:14:41.382 Teton CME Order Routing | Logon error received from server: Secondary instance is not allowing connections to this server | 2024-01-18 12:14:41.382 Teton CME Order Routing | Failed connections: 3 | 2024-01-18 12:14:41.382 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2024-01-18 12:14:41.382 Select 'File >> Disconnect' to prevent further connection attempts. | 2024-01-18 12:14:41.382 Teton CME Order Routing | Waiting for socket receive thread to end | 2024-01-18 12:14:41.400 DTC Client socket (2) | CloseSocket call. | 2024-01-18 12:14:41.400 Teton CME Order Routing | Disconnected. | 2024-01-18 12:14:41.400 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2024-01-18 12:14:41.400 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2024-01-18 12:14:41.400 DTC Client socket (2) | Socket gracefully closed by remote side. | 2024-01-18 12:14:41.622 DTC Client socket (2) | Closed. | 2024-01-18 12:14:41.622 Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 443 | 2024-01-18 12:14:42.791 DTC Client socket (1) | Creating socket. | 2024-01-18 12:14:42.965 DTC Client socket (1) | New receive buffer size: 0 | 2024-01-18 12:14:42.965 DTC Client socket (1) | Connecting to IP: 38.103.112.184. | 2024-01-18 12:14:42.965 Denali Data Feed | Network connection to server complete. | 2024-01-18 12:14:43.140 Denali Data Feed | Starting socket receive thread. | 2024-01-18 12:14:43.140 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2024-01-18 12:14:43.140 Teton CME Order Routing | Firm: AMP | 2024-01-18 12:14:43.398 Teton CME Order Routing | Connecting to the server futurestrading16.sierracharts.com. Port 11066 | 2024-01-18 12:14:43.398 Denali Data Feed | Setting DTC encoding to Binary VLS | 2024-01-18 12:14:43.444 Denali Data Feed | Sending logon request message. | 2024-01-18 12:14:43.444 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2024-01-18 12:14:43.573 DTC Client socket (2) | New receive buffer size: 0 | 2024-01-18 12:14:43.573 DTC Client socket (2) | Connecting to IP: 38.89.227.130. | 2024-01-18 12:14:43.573 Teton CME Order Routing | Network connection to server complete. | 2024-01-18 12:14:43.804 Teton CME Order Routing | Starting socket receive thread. | 2024-01-18 12:14:43.804 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2024-01-18 12:14:43.804 Denali Data Feed | Received logon response. | 2024-01-18 12:14:44.194 Denali Data Feed | Server Name: SC Realtime Server. | 2024-01-18 12:14:44.194 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2024-01-18 12:14:44.194 Denali Data Feed | Successfully connected. | 2024-01-18 12:14:44.194 Denali Data Feed | Trading is not supported. | 2024-01-18 12:14:44.194 Denali Data Feed | Restarting real-time data updates for symbol: ESH24_FUT_CME -> ESH24 | 2024-01-18 12:14:44.194 Denali Data Feed | Restarting real-time data updates for symbol: MESH24_FUT_CME -> MESH24 | 2024-01-18 12:14:44.194 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2024-01-18 12:14:44.503 Teton CME Order Routing | Sending logon request message. | 2024-01-18 12:14:44.503 Denali Data Feed | Received security definition for symbol ESH24_FUT_CME | 2024-01-18 12:14:44.507 Denali Data Feed | Received security definition for symbol MESH24_FUT_CME | 2024-01-18 12:14:44.507 Teton CME Order Routing | Received logon response. | 2024-01-18 12:14:44.968 Teton CME Order Routing | Server Name: SC DTC Server. Build=48599. | 2024-01-18 12:14:44.968 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2024-01-18 12:14:44.968 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2024-01-18 12:14:44.968 Teton CME Order Routing | Trading is supported. | 2024-01-18 12:14:44.968 Teton CME Order Routing | Order cancel and replace is supported. | 2024-01-18 12:14:44.968 Teton CME Order Routing | OCO Orders supported. | 2024-01-18 12:14:44.968 Teton CME Order Routing | Bracket Orders supported. | 2024-01-18 12:14:44.968 Teton CME Order Routing | Connected to server complete. | 2024-01-18 12:14:44.968 Denali Data Feed | Waiting for socket receive thread to end | 2024-01-18 12:14:44.968 DTC Client socket (1) | CloseSocket call. | 2024-01-18 12:14:44.969 Denali Data Feed | Disconnected from the server. | 2024-01-18 12:14:44.969 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2024-01-18 12:14:44.969 No download requests in the queue to start downloads for. | 2024-01-18 12:14:44.969 No download requests in the queue to start downloads for. | 2024-01-18 12:14:44.969 No download requests in the queue to start downloads for. | 2024-01-18 12:14:44.969 No download requests in the queue to start downloads for. | 2024-01-18 12:14:44.969 Updated verified funded futures trading account ending date to: 2024-02-17 17:14:44 | 2024-01-18 12:14:44.969 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2024-01-18 12:14:44.970 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2024-01-16 16:28:12.736533 | 2024-01-18 12:14:44.973 Mapping MESH24_FUT_CME to MESH24. Service code: cme | 2024-01-18 12:14:44.993 Using symbol data fast lookup vector | 2024-01-18 12:14:44.993 Denali Data Feed | Starting real-time market data updates for: MESH24_FUT_CME (MESH24). ID: 1 Service code: cme | 2024-01-18 12:14:44.993 Denali Data Feed | Connecting to the server ds27.sierracharts.com. Port 10048 | 2024-01-18 12:14:44.993 Denali Data Feed | Requesting security definition data for: MESH24_FUT_CME (MESH24). ID: 1 | 2024-01-18 12:14:44.993 Mapping ESH24_FUT_CME to ESH24. Service code: cme | 2024-01-18 12:14:44.993 Denali Data Feed | Starting real-time market data updates for: ESH24_FUT_CME (ESH24). ID: 2 Service code: cme | 2024-01-18 12:14:44.993 Denali Data Feed | Requesting security definition data for: ESH24_FUT_CME (ESH24). ID: 2 | 2024-01-18 12:14:44.993 Added historical Intraday data request for ESH24_FUT_CME to the queue. | 2024-01-18 12:14:44.993 Intraday data recording state for symbol ESH24_FUT_CME is set to download 'Pending'. | 2024-01-18 12:14:44.993 Triggering next historical data download in queue. | 2024-01-18 12:14:44.993 Delaying start of download for ESH24_FUT_CME. | 2024-01-18 12:14:45.000 DTC Client socket (1) | Socket gracefully closed by remote side. | 2024-01-18 12:14:45.148 DTC Client socket (1) | Closed. | 2024-01-18 12:14:45.148 DTC Client socket (3) | Creating socket. | 2024-01-18 12:14:45.168 DTC Client socket (3) | New receive buffer size: 0 | 2024-01-18 12:14:45.168 DTC Client socket (3) | Connecting to IP: 38.89.227.130. | 2024-01-18 12:14:45.168 Updated verified funded futures trading account ending date to: 2024-02-17 17:14:45 | 2024-01-18 12:14:45.206 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=156139 | 2024-01-18 12:14:45.210 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MESH24_FUT_CME | 2024-01-18 12:14:45.227 Teton CME Order Routing | Received security definition for symbol MESH24_FUT_CME | 2024-01-18 12:14:45.227 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESH24_FUT_CME | 2024-01-18 12:14:45.227 Teton CME Order Routing | Received security definition for symbol ESH24_FUT_CME | 2024-01-18 12:14:45.227 Denali Data Feed | Network connection to server complete. | 2024-01-18 12:14:45.400 Denali Data Feed | Starting socket receive thread. | 2024-01-18 12:14:45.400 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2024-01-18 12:14:45.401 Denali Data Feed | Setting DTC encoding to Binary VLS | 2024-01-18 12:14:45.663 Denali Data Feed | Sending logon request message. | 2024-01-18 12:14:45.663 Denali Data Feed | Received logon response. | 2024-01-18 12:14:45.898 Denali Data Feed | Server Name: RealTimeServer. | 2024-01-18 12:14:45.898 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2024-01-18 12:14:45.898 Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2024-01-18 12:14:45.898 Denali Data Feed | Failed connections: 1 | 2024-01-18 12:14:45.898 Denali Data Feed | Waiting for socket receive thread to end | 2024-01-18 12:14:45.898 DTC Client socket (3) | CloseSocket call. | 2024-01-18 12:14:45.898 Denali Data Feed | Disconnected from the server. | 2024-01-18 12:14:45.898 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2024-01-18 12:14:45.898 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2024-01-18 12:14:45.898 DTC Client socket (3) | Socket gracefully closed by remote side. | 2024-01-18 12:14:46.128 DTC Client socket (3) | Closed. | 2024-01-18 12:14:46.128 Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2024-01-18 12:14:47.898 DTC Client socket (1) | Creating socket. | 2024-01-18 12:14:48.073 DTC Client socket (1) | New receive buffer size: 0 | 2024-01-18 12:14:48.073 DTC Client socket (1) | Connecting to IP: 38.103.112.188. | 2024-01-18 12:14:48.073 Denali Data Feed | Network connection to server complete. | 2024-01-18 12:14:48.306 Denali Data Feed | Starting socket receive thread. | 2024-01-18 12:14:48.306 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2024-01-18 12:14:48.306 Denali Data Feed | Setting DTC encoding to Binary VLS | 2024-01-18 12:14:48.548 Denali Data Feed | Sending logon request message. | 2024-01-18 12:14:48.548 Denali Data Feed | Received logon response. | 2024-01-18 12:14:48.781 Denali Data Feed | Server Name: RealTimeServer. | 2024-01-18 12:14:48.781 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2024-01-18 12:14:48.781 Denali Data Feed | Logon error received from server: Maximum connections reached. | 2024-01-18 12:14:48.781 Denali Data Feed | Failed connections: 2 | 2024-01-18 12:14:48.781 Denali Data Feed | Waiting for socket receive thread to end | 2024-01-18 12:14:48.781 DTC Client socket (1) | CloseSocket call. | 2024-01-18 12:14:48.781 Denali Data Feed | Disconnected from the server. | 2024-01-18 12:14:48.781 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2024-01-18 12:14:48.781 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2024-01-18 12:14:48.781 DTC Client socket (1) | Socket gracefully closed by remote side. | 2024-01-18 12:14:49.008 DTC Client socket (1) | Closed. | 2024-01-18 12:14:49.008 Denali Data Feed | Connecting to the server ds31-2.sierracharts.com. Port 443 | 2024-01-18 12:14:50.775 DTC Client socket (1) | Creating socket. | 2024-01-18 12:14:50.949 DTC Client socket (1) | New receive buffer size: 0 | 2024-01-18 12:14:50.949 DTC Client socket (1) | Connecting to IP: 38.103.112.190. | 2024-01-18 12:14:50.949 Denali Data Feed | Network connection to server complete. | 2024-01-18 12:14:51.128 Denali Data Feed | Starting socket receive thread. | 2024-01-18 12:14:51.128 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2024-01-18 12:14:51.128 Denali Data Feed | Setting DTC encoding to Binary VLS | 2024-01-18 12:14:51.433 Denali Data Feed | Sending logon request message. | 2024-01-18 12:14:51.433 Denali Data Feed | Received logon response. | 2024-01-18 12:14:51.671 Denali Data Feed | Server Name: RealTimeServer. | 2024-01-18 12:14:51.671 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2024-01-18 12:14:51.671 Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2024-01-18 12:14:51.671 Denali Data Feed | Failed connections: 3 | 2024-01-18 12:14:51.671 Denali Data Feed | Waiting for socket receive thread to end | 2024-01-18 12:14:51.671 DTC Client socket (1) | CloseSocket call. | 2024-01-18 12:14:51.672 Denali Data Feed | Disconnected from the server. | 2024-01-18 12:14:51.672 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2024-01-18 12:14:51.672 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2024-01-18 12:14:51.672 DTC Client socket (1) | Socket gracefully closed by remote side. | 2024-01-18 12:14:51.725 DTC Client socket (1) | Closed. | 2024-01-18 12:14:51.725 Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 443 | 2024-01-18 12:14:53.667 DTC Client socket (1) | Creating socket. | 2024-01-18 12:14:53.845 DTC Client socket (1) | New receive buffer size: 0 | 2024-01-18 12:14:53.845 DTC Client socket (1) | Connecting to IP: 38.103.112.197. | 2024-01-18 12:14:53.845 Denali Data Feed | Network connection to server complete. | 2024-01-18 12:14:54.024 Denali Data Feed | Starting socket receive thread. | 2024-01-18 12:14:54.024 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2024-01-18 12:14:54.024 Denali Data Feed | Setting DTC encoding to Binary VLS | 2024-01-18 12:14:54.317 Denali Data Feed | Sending logon request message. | 2024-01-18 12:14:54.317 Denali Data Feed | Received logon response. | 2024-01-18 12:14:55.036 Denali Data Feed | Server Name: SC Realtime Server. | 2024-01-18 12:14:55.036 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2024-01-18 12:14:55.036 Denali Data Feed | Successfully connected. | 2024-01-18 12:14:55.036 |
| [2024-01-18 17:25:19] |
| esMike - Posts: 69 |
|
This might give a hint... Whenever I compile studies, either through local C++ or remote. That definitely always triggers a disconnect shortly later.
|
| [2024-01-18 21:43:45] |
| John - SC Support - Posts: 36286 |
|
Are you running Sierra Chart from multiple installations on one computer, or are you running from more than one computer at the same time?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-19 05:12:33] |
| esMike - Posts: 69 |
|
Just one sierra on one PC.
|
| [2024-01-19 05:33:34] |
| esMike - Posts: 69 |
|
Most my disconnects are 53 and 10060 errors. Just after 10053 disconnect usually get a 10060. 2024-01-19 00:32:06.249 | DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. |
| [2024-01-19 06:20:09] |
| Sierra_Chart Engineering - Posts: 17179 |
|
You really need to check your Internet connectivity. This is very clearly an Internet connectivity issue. It is not something we have any control over ourselves. For more information, refer to this help topic: Data/Trading Service Connection and Symbol Issues Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: