Support Board
Date/Time: Tue, 26 Nov 2024 03:37:58 +0000
Chart Changes
View Count: 181
| [2024-01-16 19:43:15] |
| User245305 - Posts: 11 |
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Hello Support, I have been noticing an issue with my Sierra Charts, and i was wondering if anyone else has come to support with same issue. I have attached a PDF for your reference showing the difference in the charts that I have noticed every time I log out and back into the system. This has being going on for the past month, and I have tried everything to resolve the issue on my own, but no luck. Here are the few steps I have taken to try to rectify the issue. I have reinstalled Sierra Chart at least 5 times. I have factory reset my laptop at least 3 times. I'm running mine on a Mac Pro, and my wife and nephew are running theirs on a Microsoft based laptop. I have noticed the issue on all 3 computers. I can assure you that I have no internet issues, my download speed is 1.5G, and all laptops are at the highest grades, I'm also hardwired with my internet cable. Can you please help me resolve this issue? Thank you in advance. |
Private File Attachment Deleted. |
| [2024-01-17 21:14:37] |
| Sierra_Chart Engineering - Posts: 17179 |
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Yes it does make sense you can have an issue like this with those types of charts. Refer to: Working With Charts: Resolving Differences of Chart Bars Between Charts You will want to enable New Bar at Session Start in the Chart >> Chart Settings. The problem is the start Date-Time of the data at the beginning of the chart is changing on a reload from day-to-day. Set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-17 21:17:09
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