Support Board
Date/Time: Tue, 26 Nov 2024 03:35:54 +0000
Payments
View Count: 176
| [2024-01-16 13:42:55] |
| WiddyTrading - Posts: 5 |
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Good morning. I was trying to determine which service pack I needed to get full DOM/MD and footprint/TPO access and was unaware I chose the wrong one. I believe I paid the 6-mo period over the weekend and have now upgraded and paid a 2nd time for the correct package. Will the difference of the two be billed or will I receive a refund for the first payment? Thank you |
| [2024-01-16 15:06:42] |
| John - SC Support - Posts: 36286 |
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When you change your package (which you can do at any time), we do not give refunds or ask for additional payment. Rather, we simply adjust your remaining Usage Time up/down based on the difference in the package pricing. Therefore, if you change to a more expensive package your Usage Time will go down, and vice versa. This means that the extra funds you have put in your account will stay there until needed to pay for additional fees. If you want us to refund this, we can do so, just keep in mind that we have a $5.00 processing fee for refunds. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-16 15:14:19] |
| WiddyTrading - Posts: 5 |
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Perfect. TY.
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