Support Board
Date/Time: Tue, 26 Nov 2024 06:39:07 +0000
Teton Logon error - Secondary instance not allowing connection
View Count: 183
| [2024-01-05 17:32:01] |
| MJB - Posts: 9 |
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I frequently get a pop-up with a connection error message about a Secondary instance not allowing a connection to the server (Service log below). I am only running a single instance of Sierra Chart and only on one computer. What is causing this? Teton CME Order Routing | Requesting Trade Positions data. | 2024-01-05 09:38:09.439 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2024-01-05 10:15:49.658 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 2 | 2024-01-05 10:15:49.658 Teton CME Order Routing | Requesting trade accounts from server. | 2024-01-05 10:15:51.850 TradeActivity files query time: 0.010127 seconds. Entries: 0. Current queries: 1 | 2024-01-05 10:15:51.860 Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 44905. | 2024-01-05 10:15:51.889 Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 44905. | 2024-01-05 10:15:51.889 Teton CME Order Routing | Received 1 accounts from service. | 2024-01-05 10:15:51.889 TradeActivity files query time: 0.004640 seconds. Entries: 0. Current queries: 2 | 2024-01-05 10:15:51.894 Teton CME Order Routing | Requesting historical order fills for account 44905. Start Date-Time UTC: 2023-12-28 17:00:00 | 2024-01-05 10:15:51.894 TradeActivity files query time: 0.000574 seconds. Entries: 0. Current queries: 1 | 2024-01-05 10:15:51.894 Teton CME Order Routing | Requesting historical account balances for account 44905. Start date-time UTC: 2024-01-05 16:38:04 | 2024-01-05 10:15:51.894 Teton CME Order Routing | Received 0 order fills for account: 44905. Inserting the ones that do not exist. | 2024-01-05 10:15:51.937 Teton CME Order Routing | Received 0 historical account balance updates for account: 44905. Inserting. | 2024-01-05 10:15:51.940 Teton CME Order Routing | Requesting Trade Positions data. | 2024-01-05 10:15:52.107 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2024-01-05 10:15:52.570 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 2 | 2024-01-05 10:15:52.570 |
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| [2024-01-05 17:49:04] |
| Sierra_Chart Engineering - Posts: 17179 |
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You can safely ignore this message. If you frequently encounter this it indicates you have a connectivity problem to the primary server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-05 18:05:01] |
| MJB - Posts: 9 |
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Meaning it is likely on my side (home internet) or is it the Teton side?
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| [2024-01-05 18:08:03] |
| John - SC Support - Posts: 36286 |
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If you are running multiple instances of Sierra Chart on the same computer, then that would be why you are seeing 2 connections. But again, it is not a problem, as you are allowed 3 connections from one computer.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-05 18:20:01] |
| MJB - Posts: 9 |
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That is what I thought. But the odd thing is that I get this message even when running only one instance on the same computer. So it sounds like it could be caused by any of three things: poor internet connection on my side, a problem with the Teton server, or the software detecting multiple connections. If the software is mistakenly detecting multiple connections, is there anything I can do to troubleshoot that? |
| [2024-01-05 19:34:41] |
| John - SC Support - Posts: 36286 |
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You are not having any issues, if you end up with not being able to make a connection then that is when we would need to figure out what is occurring. I can not say for certain, but I think this is related to how our systems update information to our servers, so you may see an additional connection from your other instance showing for awhile even after it has been closed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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