Support Board
Date/Time: Mon, 25 Nov 2024 20:48:03 +0000
Black charts
View Count: 319
| [2024-01-03 22:20:11] |
| Floh - Posts: 3 |
|
Dear Support, I deleted Sierra Chart Data under C:\SierraChart\Data I deleted the .dly and scid data. I wanted to reload all chart data. But now all my charts are blank and no charts are loading. In the message logs I found Reading Internal Order ID file. | 2024-01-03 23:14:21.932 Reading Trade Orders file. | 2024-01-03 23:14:22.000 Reading Trade Positions file. | 2024-01-03 23:14:22.000 Reading Trade Account Data files. | 2024-01-03 23:14:22.000 Software version: 2512 64-bit | 2024-01-03 23:14:22.001 Primary Thread ID: 13980 | 2024-01-03 23:14:22.001 Usage end date: 2024-01-24 | 2024-01-03 23:14:22.001 Enabled for: Advanced Features 2. | 2024-01-03 23:14:22.001 Enabled for: Sierra Chart Historical Data Service. | 2024-01-03 23:14:22.001 Enabled for: Denali Real-Time Exchange Data Feed. | 2024-01-03 23:14:22.001 Enabled for: Delayed Denali Exchange Data Feed. | 2024-01-03 23:14:22.001 Enabled for exchange2: CME | 2024-01-03 23:14:22.001 Allow Support for Sierra Chart Data Feeds is enabled. | 2024-01-03 23:14:22.001 Current selected Data/Trading service: SC Data - All Services | 2024-01-03 23:14:22.001 Custom symbol settings values: enabled | 2024-01-03 23:14:22.001 Chart Update Interval: 10 | 2024-01-03 23:14:22.001 Intraday Data Storage Time Unit: 0 | 2024-01-03 23:14:22.001 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2024-01-03 23:14:22.001 2024-01-03 22:14:22 Local computer time in UTC | 2024-01-03 23:14:22.001 2024-01-03 23:14:22 Local computer time in SC Time Zone | 2024-01-03 23:14:22.001 2024-01-03 22:14:20 Server time in UTC | 2024-01-03 23:14:22.001 Local computer UTC time and Server UTC time difference: 1 seconds. | 2024-01-03 23:14:22.001 Program path: C:\SierraChart\ | 2024-01-03 23:14:22.001 Data Files path: C:\SierraChart\Data\ | 2024-01-03 23:14:22.001 OS Version Number: 10.0 | 2024-01-03 23:14:22.002 Locale Setting: C | 2024-01-03 23:14:22.002 DLLs: UserContributedStudies_64.dll | 2024-01-03 23:14:22.002 Allowed protected custom studies: | 2024-01-03 23:14:22.002 Crash reporter started: true | 2024-01-03 23:14:22.002 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2024-01-03 23:14:22.016 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2024-01-03 23:14:22.051 Received 5 login tokens. | 2024-01-03 23:14:22.559 Symbol settings MD5 received. Request ID: 1. | 2024-01-03 23:14:24.175 Symbol settings are up-to-date for scdataallservices. | 2024-01-03 23:14:24.175 Requested user files to download. | 2024-01-03 23:14:24.499 SC Data - All Services | Connected to server complete. | 2024-01-03 23:14:26.496 Triggering next historical data download in queue. | 2024-01-03 23:14:26.497 Triggering next historical data download in queue. | 2024-01-03 23:14:26.497 Triggering next historical data download in queue. | 2024-01-03 23:14:26.497 Triggering next historical data download in queue. | 2024-01-03 23:14:26.497 No download requests in the queue to start downloads for. | 2024-01-03 23:14:26.497 No download requests in the queue to start downloads for. | 2024-01-03 23:14:26.497 No download requests in the queue to start downloads for. | 2024-01-03 23:14:26.498 No download requests in the queue to start downloads for. | 2024-01-03 23:14:26.498 ESH24-CME #11 | Reloading chart. | 2024-01-03 23:14:35.283 ESH24-CME [CB] #9 | Reloading chart. | 2024-01-03 23:14:35.335 Starting DelayedDownloadMonitoringTimer | 2024-01-03 23:14:35.336 Starting HDTimeoutTimer | 2024-01-03 23:14:35.336 Added historical Intraday data request for ESH23-CME to the queue. | 2024-01-03 23:14:35.336 Triggering next historical data download in queue. | 2024-01-03 23:14:35.336 Added historical Intraday data request for ESM23-CME to the queue. | 2024-01-03 23:14:35.338 Added historical Intraday data request for ESU23-CME to the queue. | 2024-01-03 23:14:35.339 Added historical Intraday data request for ESZ23-CME to the queue. | 2024-01-03 23:14:35.342 ESH24-CME [CB] #9 | Performing continuous chart historical Daily data download for symbol ESZ23-CME starting at last date in file. | 2024-01-03 23:14:35.342 Starting DelayedDownloadMonitoringTimer | 2024-01-03 23:14:35.342 Starting HDTimeoutTimer | 2024-01-03 23:14:35.342 Added historical Daily data request for ESZ23-CME to the queue. | 2024-01-03 23:14:35.342 Triggering next historical data download in queue. | 2024-01-03 23:14:35.342 ESH24-CME [CB] #9 | Performing continuous chart historical Daily data download for symbol ESH24-CME starting at last date in file. | 2024-01-03 23:14:35.343 Added historical Daily data request for ESH24-CME to the queue. | 2024-01-03 23:14:35.343 Enabling compression for file: C:\SierraChart\Data\ESU23-CME.dly. This may take a while. | 2024-01-03 23:14:35.344 File compression enabled. C:\SierraChart\Data\ESU23-CME.dly. CompressionState=0 | 2024-01-03 23:14:35.344 Enabling compression for file: C:\SierraChart\Data\ESM23-CME.dly. This may take a while. | 2024-01-03 23:14:35.357 File compression enabled. C:\SierraChart\Data\ESM23-CME.dly. CompressionState=0 | 2024-01-03 23:14:35.357 Enabling compression for file: C:\SierraChart\Data\ESH23-CME.dly. This may take a while. | 2024-01-03 23:14:35.375 File compression enabled. C:\SierraChart\Data\ESH23-CME.dly. CompressionState=0 | 2024-01-03 23:14:35.375 ESH24-CME [CB] #9 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, 5, 6, | 2024-01-03 23:14:35.386 ESH24-CME [CB] #4 | Reloading chart. | 2024-01-03 23:14:35.412 ESH24-CME [CB] #4 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, 5, 6, | 2024-01-03 23:14:35.458 ESH24-CME [C] #8 | Reloading chart. | 2024-01-03 23:14:35.484 ESH24-CME [C] #8 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, | 2024-01-03 23:14:35.487 ESH24-CME [CB] #2 | Reloading chart. | 2024-01-03 23:14:35.510 Enabling compression for file: C:\SierraChart\Data\ESU18-CME.scid. This may take a while. | 2024-01-03 23:14:35.510 File compression enabled. C:\SierraChart\Data\ESU18-CME.scid. CompressionState=0 | 2024-01-03 23:14:35.510 Enabling compression for file: C:\SierraChart\Data\ESZ18-CME.scid. This may take a while. | 2024-01-03 23:14:35.511 File compression enabled. C:\SierraChart\Data\ESZ18-CME.scid. CompressionState=0 | 2024-01-03 23:14:35.511 Enabling compression for file: C:\SierraChart\Data\ESH19-CME.scid. This may take a while. | 2024-01-03 23:14:35.512 File compression enabled. C:\SierraChart\Data\ESH19-CME.scid. CompressionState=0 | 2024-01-03 23:14:35.512 Enabling compression for file: C:\SierraChart\Data\ESM19-CME.scid. This may take a while. | 2024-01-03 23:14:35.512 File compression enabled. C:\SierraChart\Data\ESM19-CME.scid. CompressionState=0 | 2024-01-03 23:14:35.512 Enabling compression for file: C:\SierraChart\Data\ESU19-CME.scid. This may take a while. | 2024-01-03 23:14:35.513 File compression enabled. C:\SierraChart\Data\ESU19-CME.scid. CompressionState=0 | 2024-01-03 23:14:35.513 Enabling compression for file: C:\SierraChart\Data\ESZ19-CME.scid. This may take a while. | 2024-01-03 23:14:35.514 File compression enabled. C:\SierraChart\Data\ESZ19-CME.scid. CompressionState=0 | 2024-01-03 23:14:35.514 Enabling compression for file: C:\SierraChart\Data\ESH20-CME.scid. This may take a while. | 2024-01-03 23:14:35.514 File compression enabled. C:\SierraChart\Data\ESH20-CME.scid. CompressionState=0 | 2024-01-03 23:14:35.514 Enabling compression for file: C:\SierraChart\Data\ESM20-CME.scid. This may take a while. | 2024-01-03 23:14:35.515 File compression enabled. C:\SierraChart\Data\ESM20-CME.scid. CompressionState=0 | 2024-01-03 23:14:35.515 ESH24-CME [CB] #2 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, 5, 6, | 2024-01-03 23:14:35.585 ESH24-CME [CBV] 30 Min #1 | Reloading chart. | 2024-01-03 23:14:35.588 ESH24-CME [CBV] 30 Min #1 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, 5, 6, | 2024-01-03 23:14:35.654 ESH24-CME [CBV] 1 Min #7 | Reloading chart. | 2024-01-03 23:14:35.684 ESH24-CME [CBV] 1 Min #7 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, 5, 6, | 2024-01-03 23:14:35.724 ESH24-CME [CBV] 5.00 Range #5 | Reloading chart. | 2024-01-03 23:14:35.752 ESH24-CME [CBV] 5.00 Range #5 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, 5, 6, | 2024-01-03 23:14:35.796 Mapping ESH23-CME to ESH23. Service code: cme | 2024-01-03 23:14:35.805 Using symbol data fast lookup vector | 2024-01-03 23:14:35.805 HD Request # 1 | Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme | 2024-01-03 23:14:35.805 HD Request # 1 | Download start date-time: 2022-12-12 15:31:07.000000. File last date-time: 2022-12-12 15:31:07.400004 | 2024-01-03 23:14:35.806 HD Request # 1 | Using server: ds26.sierracharts.com port 10150 | 2024-01-03 23:14:35.806 Mapping ESZ23-CME to ESZ23. Service code: cme | 2024-01-03 23:14:35.806 HD Request # 2 | Downloading Historical Daily chart data for ESZ23-CME. Starting date: 1974-01-15. Service: scdataallservices | 2024-01-03 23:14:35.807 Socket (7) | Creating socket. | 2024-01-03 23:14:35.810 Socket (7) | New receive buffer size: 5242880 | 2024-01-03 23:14:35.810 Socket (7) | Connecting to IP: 38.103.112.197. | 2024-01-03 23:14:35.810 Mapping ESH24-CME to ESH24. Service code: cme | 2024-01-03 23:14:35.849 Denali Data Feed | Starting real-time market data updates for: ESH24-CME (ESH24). ID: 3 Service code: cme | 2024-01-03 23:14:35.849 Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 | 2024-01-03 23:14:35.849 DTC Client socket (9) | Creating socket. | 2024-01-03 23:14:35.850 DTC Client socket (9) | New receive buffer size: 5242880 | 2024-01-03 23:14:35.850 DTC Client socket (9) | Connecting to IP: 38.103.112.188. | 2024-01-03 23:14:35.850 Denali Data Feed | Requesting security definition data for: ESH24-CME (ESH24). ID: 3 | 2024-01-03 23:14:35.850 Added historical Intraday data request for ESH24-CME to the queue. | 2024-01-03 23:14:35.851 Intraday data recording state for symbol ESH24-CME is set to download 'Pending'. | 2024-01-03 23:14:35.851 Triggering next historical data download in queue. | 2024-01-03 23:14:35.851 Denali Data Feed | Network connection to server complete. | 2024-01-03 23:14:35.968 Denali Data Feed | Starting socket receive thread. | 2024-01-03 23:14:35.968 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2024-01-03 23:14:35.968 HD Request # 1 | Setting DTC encoding to Binary VLS | 2024-01-03 23:14:36.047 HD Request # 1 | Sending historical data logon request message. | 2024-01-03 23:14:36.047 Denali Data Feed | Setting DTC encoding to Binary VLS | 2024-01-03 23:14:36.145 Denali Data Feed | Sending logon request message. | 2024-01-03 23:14:36.145 HD Request # 1 | Requesting Intraday data. Start date-time: 2022-12-12 15:31:07. Record interval: 0. Symbol: ESH23 | 2024-01-03 23:14:36.414 Denali Data Feed | Starting real-time market data updates for: ESH23-CME (ESH23). ID: 1 Service code: cme | 2024-01-03 23:14:36.501 Denali Data Feed | Requesting security definition data for: ESH23-CME (ESH23). ID: 1 | 2024-01-03 23:14:36.501 Requesting market depth updates for: ESH23-CME if supported. | 2024-01-03 23:14:36.501 Separate subscription for market depth updates not supported. ESH23-CME | 2024-01-03 23:14:36.501 Requesting market depth updates for: ESH24-CME if supported. | 2024-01-03 23:14:36.501 Separate subscription for market depth updates not supported. ESH24-CME | 2024-01-03 23:14:36.501 Denali Data Feed | Starting real-time market data updates for: ESZ23-CME (ESZ23). ID: 2 Service code: cme | 2024-01-03 23:14:36.501 Denali Data Feed | Requesting security definition data for: ESZ23-CME (ESZ23). ID: 2 | 2024-01-03 23:14:36.501 Requesting market depth updates for: ESZ23-CME if supported. | 2024-01-03 23:14:36.501 Separate subscription for market depth updates not supported. ESZ23-CME | 2024-01-03 23:14:36.501 HD Request # 1 | Decompressing data. | 2024-01-03 23:14:36.532 HD Request # 2 | Requesting historical Daily data for ESZ23 starting at 1974-01-14. SC External HD service. | 2024-01-03 23:14:36.596 ESH24-CME[M] #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2024-01-03 23:14:36.624 HD Request # 1 | Receiving Intraday data for ESH23-CME starting at 2022-12-12 15:31:07.003000 | 2024-01-03 23:14:36.665 Denali Data Feed | Received logon response. | 2024-01-03 23:14:36.709 Denali Data Feed | Server Name: SC Realtime Server. | 2024-01-03 23:14:36.709 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2024-01-03 23:14:36.709 Denali Data Feed | Successfully connected. | 2024-01-03 23:14:36.709 Denali Data Feed | Trading is not supported. | 2024-01-03 23:14:36.709 SC Data - All Services | Connecting to the server ds28-2.sierracharts.com. Port 10060 | 2024-01-03 23:14:36.712 DTC Client socket (11) | Creating socket. | 2024-01-03 23:14:36.712 DTC Client socket (11) | New receive buffer size: 5242880 | 2024-01-03 23:14:36.712 DTC Client socket (11) | Connecting to IP: 38.103.112.188. | 2024-01-03 23:14:36.712 Denali Data Feed | Restarting real-time data updates for symbol: ESH23-CME -> ESH23. Market Depth data restarted. | 2024-01-03 23:14:36.713 Denali Data Feed | Restarting real-time data updates for symbol: ESH24-CME -> ESH24. Market Depth data restarted. | 2024-01-03 23:14:36.713 Denali Data Feed | Restarting real-time data updates for symbol: ESZ23-CME -> ESZ23. Market Depth data restarted. | 2024-01-03 23:14:36.713 SC Data - All Services | Network connection to server complete. | 2024-01-03 23:14:36.827 SC Data - All Services | Starting socket receive thread. | 2024-01-03 23:14:36.827 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2024-01-03 23:14:36.827 HD Request # 2 | Receiving historical Daily data for ESZ23-CME starting at 2021-06-04. | 2024-01-03 23:14:36.866 HD Request # 2 | Writing historical Daily data to the file ESZ23-CME.dly. | 2024-01-03 23:14:36.867 HD Request # 2 | Bytes received: 37295 | 2024-01-03 23:14:36.870 HD Request # 2 | Received 640 Daily data records from 2021-06-04 00:00:00 to 2023-12-15 00:00:00 (2.5 years) and wrote 640 records for ESZ23-CME | 2024-01-03 23:14:36.870 HD Request # 2 | Completion time: 1s. | 2024-01-03 23:14:36.870 HD Request # 2 | Daily data download complete for ESZ23-CME. Unique request ID: 5 | 2024-01-03 23:14:36.870 Removing historical data download ID 5. | 2024-01-03 23:14:36.870 Triggering next historical data download in queue. | 2024-01-03 23:14:36.870 HD Request # 3 | Downloading Historical Daily chart data for ESH24-CME. Starting date: 1974-01-15. Service: scdataallservices | 2024-01-03 23:14:36.871 SC Data - All Services | Setting DTC encoding to Binary VLS | 2024-01-03 23:14:36.962 SC Data - All Services | Sending logon request message. | 2024-01-03 23:14:36.962 HD Request # 1 | Timestamp of first Intraday data file record written: 2022-12-12 15:31:07.400005. | 2024-01-03 23:14:37.143 Denali Data Feed | Clearing market depth for ESH23-CME | 2024-01-03 23:14:37.163 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESH23-CME.2024-01-03.depth | 2024-01-03 23:14:37.163 Denali Data Feed | Real-time data for symbol ESH23-CME is currently unavailable. | 2024-01-03 23:14:37.163 Denali Data Feed | Received security definition for symbol ESH23-CME | 2024-01-03 23:14:37.163 Denali Data Feed | Clearing market depth for ESH24-CME | 2024-01-03 23:14:37.163 Denali Data Feed | Received security definition for symbol ESH24-CME | 2024-01-03 23:14:37.163 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESH24-CME.2024-01-03.depth | 2024-01-03 23:14:37.164 Denali Data Feed | Clearing market depth for ESZ23-CME | 2024-01-03 23:14:37.164 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESZ23-CME.2024-01-03.depth | 2024-01-03 23:14:37.164 Denali Data Feed | Real-time data for symbol ESZ23-CME is currently unavailable. | 2024-01-03 23:14:37.164 Denali Data Feed | Received security definition for symbol ESZ23-CME | 2024-01-03 23:14:37.164 SC Data - All Services | Received logon response. | 2024-01-03 23:14:37.432 SC Data - All Services | Server Name: SC Realtime Server. | 2024-01-03 23:14:37.432 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2024-01-03 23:14:37.432 SC Data - All Services | Successfully connected. | 2024-01-03 23:14:37.432 SC Data - All Services | Trading is not supported. | 2024-01-03 23:14:37.432 SC Data - All Services | Starting market orders updates for: ESH23. MinimumMarketByOrderQuantity: 0. Service code: cme | 2024-01-03 23:14:37.432 SC Data - All Services | Restarting market orders data for symbol: ESH23-CME -> ESH23 | 2024-01-03 23:14:37.432 SC Data - All Services | Starting market orders updates for: ESH24. MinimumMarketByOrderQuantity: 0. Service code: cme | 2024-01-03 23:14:37.432 SC Data - All Services | Restarting market orders data for symbol: ESH24-CME -> ESH24 | 2024-01-03 23:14:37.432 SC Data - All Services | Starting market orders updates for: ESZ23. MinimumMarketByOrderQuantity: 0. Service code: cme | 2024-01-03 23:14:37.432 SC Data - All Services | Restarting market orders data for symbol: ESZ23-CME -> ESZ23 | 2024-01-03 23:14:37.432 HD Request # 3 | Requesting historical Daily data for ESH24 starting at 1974-01-14. SC External HD service. | 2024-01-03 23:14:37.620 SC Data - All Services | Market Orders data has been rejected for symbol: ESH23-CME. Market orders request not authorized. | 2024-01-03 23:14:37.650 SC Data - All Services | Market Orders data has been rejected for symbol: ESH24-CME. Market orders request not authorized. | 2024-01-03 23:14:37.650 SC Data - All Services | Market Orders data has been rejected for symbol: ESZ23-CME. Market orders request not authorized. | 2024-01-03 23:14:37.650 SC Data - All Services | Real-time data for symbol ESH23-CME is currently unavailable. | 2024-01-03 23:14:37.650 SC Data - All Services | Real-time data for symbol ESZ23-CME is currently unavailable. | 2024-01-03 23:14:37.650 HD Request # 3 | Receiving historical Daily data for ESH24-CME starting at 2021-12-15. | 2024-01-03 23:14:37.839 HD Request # 3 | Writing historical Daily data to the file ESH24-CME.dly. | 2024-01-03 23:14:37.840 HD Request # 3 | Bytes received: 29510 | 2024-01-03 23:14:37.842 HD Request # 3 | Received 515 Daily data records from 2021-12-15 00:00:00 to 2024-01-02 00:00:00 (2.1 years) and wrote 515 records for ESH24-CME | 2024-01-03 23:14:37.842 HD Request # 3 | Completion time: 1s. | 2024-01-03 23:14:37.843 HD Request # 3 | Daily data download complete for ESH24-CME. Unique request ID: 6 | 2024-01-03 23:14:37.843 Removing historical data download ID 6. | 2024-01-03 23:14:37.843 Triggering next historical data download in queue. | 2024-01-03 23:14:37.843 No download requests in the queue to start downloads for. | 2024-01-03 23:14:37.843 Intraday data recording state for symbol ESH24-CME is set to download 'Pending'. | 2024-01-03 23:16:18.222 Historical Intraday data request for ESH24-CME is discarded because a matching download is already pending and the new one is not for earlier data. | 2024-01-03 23:16:18.222 Reloading all charts with filename: ESH24-CME.scid | 2024-01-03 23:16:18.222 ESH24-CME [CBV] 30 Min #1 | Reloading chart. | 2024-01-03 23:16:18.233 Enabling compression for file: C:\SierraChart\Data\ESH24-CME.dly. This may take a while. | 2024-01-03 23:16:18.250 File compression enabled. C:\SierraChart\Data\ESH24-CME.dly. CompressionState=0 | 2024-01-03 23:16:18.250 Enabling compression for file: C:\SierraChart\Data\ESZ23-CME.dly. This may take a while. | 2024-01-03 23:16:18.255 File compression enabled. C:\SierraChart\Data\ESZ23-CME.dly. CompressionState=0 | 2024-01-03 23:16:18.255 ESH24-CME [CBV] 30 Min #1 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, | 2024-01-03 23:16:18.303 ESH24-CME [CBV] 1 Min #7 | Reloading chart. | 2024-01-03 23:16:18.304 ESH24-CME [CBV] 1 Min #7 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, | 2024-01-03 23:16:18.358 ESH24-CME [CBV] 5.00 Range #5 | Reloading chart. | 2024-01-03 23:16:18.359 ESH24-CME [CBV] 5.00 Range #5 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, | 2024-01-03 23:16:18.414 ESH24-CME[M] #11 | Reloading chart. | 2024-01-03 23:16:18.415 ESH24-CME[M] #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2024-01-03 23:16:19.581 ESH24-CME [CB] #9 | Reloading chart. | 2024-01-03 23:16:20.319 ESH24-CME [CB] #9 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, | 2024-01-03 23:16:20.368 ESH24-CME [CB] #4 | Reloading chart. | 2024-01-03 23:16:20.398 ESH24-CME [CB] #4 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, | 2024-01-03 23:16:20.446 ESH24-CME [C] #8 | Reloading chart. | 2024-01-03 23:16:20.492 ESH24-CME [C] #8 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, | 2024-01-03 23:16:20.498 ESH24-CME [CB] #2 | Reloading chart. | 2024-01-03 23:16:20.499 ESH24-CME [CB] #2 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, | 2024-01-03 23:16:20.558 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2024-01-03 23:16:45.529 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2024-01-03 23:16:45.529 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2024-01-03 23:16:45.529 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Timed out waiting for shutdown. Performing an immediate socket close. | 2024-01-03 23:16:45.529 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (5) | Timed out waiting for shutdown. Performing an immediate socket close. | 2024-01-03 23:16:45.529 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Deleting network socket now after delay. | 2024-01-03 23:17:15.530 Socket (7) | New receive buffer size: 10485760 | 2024-01-03 23:17:36.596 Socket (7) | CloseSocket call. | 2024-01-03 23:17:47.477 Historical data download thread signaled to stop. | 2024-01-03 23:17:47.477 Socket (7) | Shutdown started. Waiting for graceful close. | 2024-01-03 23:17:47.477 HD Request # 1 | Received 70318719 Intraday data records from 2022-12-12 15:31:07.003000 to 2023-03-17 14:29:59.653000 (95.0 days. Delay: 292.4 days) and wrote 70318595 records for ESH23-CME | 2024-01-03 23:17:47.478 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2023-03-17 13:29:59.653000 | 2024-01-03 23:17:47.483 HD Request # 1 | Completion time: 3m 12s. | 2024-01-03 23:17:47.483 HD Request # 1 | Intraday data download complete for ESH23-CME. Unique request ID: 1 | 2024-01-03 23:17:47.483 Removing historical data download ID 1. | 2024-01-03 23:17:47.483 Real-time Intraday chart data file updates started for ESH23-CME | 2024-01-03 23:17:47.483 Intraday chart data file opened for ESH23-CME | 2024-01-03 23:17:47.483 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2024-01-03 23:17:47.483 Triggering next historical data download in queue. | 2024-01-03 23:17:47.483 Initiating new historical data download for ESH23-CME to get the latest data since the download was started while not connected to primary service. | 2024-01-03 23:17:47.483 Added historical Intraday data request for ESH23-CME to the queue. | 2024-01-03 23:17:47.483 Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2024-01-03 23:17:47.483 HD Request # 4 | Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme | 2024-01-03 23:17:47.483 HD Request # 4 | Download start date-time: 2023-03-17 14:29:59.000000. File last date-time: 2023-03-17 14:29:59.653000 | 2024-01-03 23:17:47.483 HD Request # 4 | Using server: ds28.sierracharts.com port 10149 | 2024-01-03 23:17:47.483 Socket (2) | Creating socket. | 2024-01-03 23:17:47.486 Socket (2) | New receive buffer size: 5242880 | 2024-01-03 23:17:47.486 Socket (2) | Connecting to IP: 38.103.112.187. | 2024-01-03 23:17:47.486 Socket (7) | Socket gracefully closed by remote side. | 2024-01-03 23:17:47.591 Socket (7) | Closed. | 2024-01-03 23:17:47.591 HD Request # 4 | Setting DTC encoding to Binary VLS | 2024-01-03 23:17:47.729 HD Request # 4 | Sending historical data logon request message. | 2024-01-03 23:17:47.729 HD Request # 4 | Requesting Intraday data. Start date-time: 2023-03-17 14:29:59. Record interval: 0. Symbol: ESH23 | 2024-01-03 23:17:48.101 HD Request # 4 | Decompressing data. | 2024-01-03 23:17:48.221 HD Request # 4 | Receiving Intraday data for ESH23-CME starting at 2023-03-17 14:29:59.131000 | 2024-01-03 23:17:48.337 Socket (2) | CloseSocket call. | 2024-01-03 23:17:48.337 Historical data download thread signaled to stop. | 2024-01-03 23:17:48.337 Socket (2) | Shutdown started. Waiting for graceful close. | 2024-01-03 23:17:48.337 HD Request # 4 | Received 11 Intraday data records from 2023-03-17 14:29:59.131000 to 2023-03-17 14:29:59.653000 (0.5 seconds. Delay: 292.4 days) and wrote 0 records for ESH23-CME | 2024-01-03 23:17:48.337 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2023-03-17 13:29:59.653000 | 2024-01-03 23:17:48.338 HD Request # 4 | Completion time: 1s. | 2024-01-03 23:17:48.338 HD Request # 4 | Intraday data download complete for ESH23-CME. Unique request ID: 9 | 2024-01-03 23:17:48.338 Removing historical data download ID 9. | 2024-01-03 23:17:48.338 Real-time Intraday chart data file updates started for ESH23-CME | 2024-01-03 23:17:48.338 Intraday chart data file opened for ESH23-CME | 2024-01-03 23:17:48.338 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2024-01-03 23:17:48.338 Triggering next historical data download in queue. | 2024-01-03 23:17:48.338 Mapping ESM23-CME to ESM23. Service code: cme | 2024-01-03 23:17:48.338 HD Request # 5 | Downloading Intraday chart data for ESM23-CME to the file ESM23-CME.scid. Service: cme | 2024-01-03 23:17:48.338 HD Request # 5 | Download start date-time: 2023-03-01 01:00:00.000000. File last date-time: 00:00:00.000000 | 2024-01-03 23:17:48.338 HD Request # 5 | Using server: ds13.sierracharts.com port 10150 | 2024-01-03 23:17:48.338 Socket (3) | Creating socket. | 2024-01-03 23:17:48.339 Socket (3) | New receive buffer size: 5242880 | 2024-01-03 23:17:48.339 Socket (3) | Connecting to IP: 38.142.170.155. | 2024-01-03 23:17:48.339 Socket (2) | Socket gracefully closed by remote side. | 2024-01-03 23:17:48.452 Socket (2) | Closed. | 2024-01-03 23:17:48.452 HD Request # 5 | Setting DTC encoding to Binary VLS | 2024-01-03 23:17:48.679 HD Request # 5 | Sending historical data logon request message. | 2024-01-03 23:17:48.679 HD Request # 5 | Requesting Intraday data. Start date-time: 2023-03-01 01:00:00. Record interval: 0. Symbol: ESM23 | 2024-01-03 23:17:48.874 HD Request # 5 | Decompressing data. | 2024-01-03 23:17:49.038 HD Request # 5 | Receiving Intraday data for ESM23-CME starting at 2023-03-01 01:01:29.296000 | 2024-01-03 23:17:49.554 HD Request # 5 | Timestamp of first Intraday data file record written: 2023-03-01 01:01:29.296000. | 2024-01-03 23:17:50.396 Denali Data Feed | Starting real-time market data updates for: ESM23-CME (ESM23). ID: 4 Service code: cme | 2024-01-03 23:17:51.495 Denali Data Feed | Requesting security definition data for: ESM23-CME (ESM23). ID: 4 | 2024-01-03 23:17:51.495 Requesting market depth updates for: ESM23-CME if supported. | 2024-01-03 23:17:51.495 SC Data - All Services | Starting market orders updates for: ESM23. MinimumMarketByOrderQuantity: 0. Service code: cme | 2024-01-03 23:17:51.495 Denali Data Feed | Clearing market depth for ESM23-CME | 2024-01-03 23:17:51.693 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESM23-CME.2024-01-03.depth | 2024-01-03 23:17:51.694 Denali Data Feed | Real-time data for symbol ESM23-CME is currently unavailable. | 2024-01-03 23:17:51.694 Denali Data Feed | Received security definition for symbol ESM23-CME | 2024-01-03 23:17:51.694 SC Data - All Services | Market Orders data has been rejected for symbol: ESM23-CME. Market orders request not authorized. | 2024-01-03 23:17:51.696 SC Data - All Services | Real-time data for symbol ESM23-CME is currently unavailable. | 2024-01-03 23:17:51.696 |
| [2024-01-04 15:29:10] |
| John - SC Support - Posts: 36278 |
|
Everything in your log is fine. There are no errors or issues, in fact it shows that the data was downloaded. The one thing we do see is that you have a chart for ESM23-CME, so depending on how you have the data being displayed, you may not see anything since you would need to go back to when that particular symbol was traded. If you are still having an issue, then please get us an image of your chart by following these instructions (and yes, even a blank chart gives us information): Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-16 20:20:42] |
| Sierra_Chart Engineering - Posts: 17174 |
|
Are you still having an issue? If you have a chart for ESM23-CME, there will not be any problem with this. It will show the data from when that symbol last traded, going back in time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-16 20:21:00
|
| [2024-02-16 15:55:04] |
| User423504 - Posts: 3 |
|
Hello, I have a similar problem, I think. I just bought the basic plan, and I am trying to load a study to display footprint candles but when I apply any study it gives me a total black chart. I am trading only EURUSD. Little help, please?
|
| [2024-02-16 18:26:28] |
| masilver - Posts: 22 |
|
Do you see any values in the price scale along the right side? If not, I've run into something similar and Chart | Reload and Recalculate worked for me. I run into it sometimes when replaying data from previous contracts. |
| [2024-02-16 19:38:14] |
| John - SC Support - Posts: 36278 |
|
User423504: You are on the "Integrated Standard" package. As such, you do not have access to the Numbers Bars study. You would need to change to one of the Advanced packages in order to be able to use the Numbers Bars. Refer to the information at the following link: Description of Service Packages and Pricing: Integrated Packages To change your package, select the following link and select the package you want in the menu to the left, then select the "Update/Set" button. When you change your package, we do not ask for additional payment or give a refund, rather we adjust the remaining Usage Time in your account based on the difference in the package prices - so if you change to a more expensive package, your remaining Usage Time will go down, and vice versa. https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-17 13:06:00] |
| User423504 - Posts: 3 |
|
Thank you. I figured out that the basic plan has only the usage, with no data and no bar numbers. I upgraded to Integrated Advanced 11. I hope now is fine. Unfortunately, I don't find the platform user-friendly and easy to navigate. Now I have a new little issue with the chart. I truly would appreciate another piece of advice. I bought a chartbook template for EURUSD Bid-Ask footprint, but when Uploaded it shows only a basic candlestick chart. Do I have to activate the template somehow, or do I miss something? I would love to attach the .cht file for comparison, but the message box here doesn't allow me to upload the file, I don't know why. Thank you for your precious time. Regards |
| [2024-02-19 15:23:29] |
| John - SC Support - Posts: 36278 |
|
If you are opening the Chartbook fine and it does not have what you are expecting it to have for the charts, then you need to ask the person you got it from. It is not a matter of not having something setup in Sierra Chart. The only thing you might need to do when you get a chartbook from someone that contains futures charts, is to update the symbols, as each service uses different symbols for futures. You would select "Edit >> Translate Symbols to Current Service" to do this. But since you are using a FOREX, this does not apply. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-21 05:20:57] |
| User423504 - Posts: 3 |
|
Thank you again for the fast reply. The issue was about the agreements not yet approved and Denali's data was still not activated. Everything's running fine now. Thanx a lot |
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