Support Board
Date/Time: Tue, 26 Nov 2024 06:40:10 +0000
realtime data from AMP broker to Sierra
View Count: 222
| [2024-01-03 08:28:30] |
| stefkovic.m28 - Posts: 17 |
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Hello, I have an account from AMP Global broker and I want to activate Denali data feed for Nymes. I have made all the steps for it, but I can not connect to Sierra. My failure code is below: 2024-01-03 08:18:37.599 | Trade activity files set size: 7 2024-01-03 08:18:37.641 | Reading Internal Order ID file. 2024-01-03 08:18:37.695 | Reading Trade Orders file. 2024-01-03 08:18:37.695 | Reading Trade Positions file. 2024-01-03 08:18:37.695 | Reading Trade Account Data files. 2024-01-03 08:18:37.695 | Software version: 2576 64-bit 2024-01-03 08:18:37.695 | Primary Thread ID: 11296 2024-01-03 08:18:37.695 | Usage end date: 2024-01-06 2024-01-03 08:18:37.695 | Enabled for: Advanced Features 2. 2024-01-03 08:18:37.695 | Enabled for: Sierra Chart Historical Data Service. 2024-01-03 08:18:37.695 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-01-03 08:18:37.695 | Enabled for: Delayed Denali Exchange Data Feed. 2024-01-03 08:18:37.695 | Enabled for exchange2: NYMEX 2024-01-03 08:18:37.695 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-01-03 08:18:37.695 | Current selected Data/Trading service: CQG WebAPI 2024-01-03 08:18:37.695 | Custom symbol settings values: enabled 2024-01-03 08:18:37.695 | Chart Update Interval: 500 2024-01-03 08:18:37.695 | Intraday Data Storage Time Unit: 0 2024-01-03 08:18:37.695 | Time Zone: +00:00:00 (UTC+00) 2024-01-03 08:18:37.695 | 2024-01-03 08:18:37 Local computer time in UTC 2024-01-03 08:18:37.695 | 2024-01-03 08:18:37 Local computer time in SC Time Zone 2024-01-03 08:18:37.695 | 2024-01-03 08:18:36 Server time in UTC 2024-01-03 08:18:37.695 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-01-03 08:18:37.695 | Program path: C:\SierraChart\ 2024-01-03 08:18:37.695 | Data Files path: C:\SierraChart\Data\ 2024-01-03 08:18:37.696 | OS Version Number: 10.0 2024-01-03 08:18:37.696 | Locale Setting: C 2024-01-03 08:18:37.696 | DLLs: UserContributedStudies_64.dll 2024-01-03 08:18:37.696 | Allowed protected custom studies: 2024-01-03 08:18:37.696 | Crash reporter started: true 2024-01-03 08:18:37.696 | 2024-01-03 08:18:37.704 | Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. 2024-01-03 08:18:37.754 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-01-03 08:18:37.754 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-01-03 08:18:37.754 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-01-03 08:18:38.603 | Performing login for updated account information. 2024-01-03 08:18:40.514 | Successfully processed Sierra Chart account data. 2024-01-03 08:18:40.514 | Requested user files to download. 2024-01-03 08:18:40.514 | Symbol settings MD5 received. Request ID: 1. 2024-01-03 08:18:40.514 | Symbol settings are up-to-date for cqg. 2024-01-03 08:18:42.529 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. |
| [2024-01-03 16:10:32] |
| Sierra_Chart Engineering - Posts: 17179 |
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We do not allow connections to external services without a paid account. And we also recommend using Teton order routing instead of CQG: Sierra Chart Teton Futures Order Routing ---- Follow these instructions to add paid usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password if necessary. 2. Choose the particular Service Package and the number of Months that you want and press the "Update/Set" button. If you are on a Trial, you will first need to add sufficient credit to your account to pay for the chosen Service Package/Months. In this case, refer to the step below. Once that is done you can then choose the Service Package and number of Months. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-03 16:10:59
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