Support Board
Date/Time: Tue, 26 Nov 2024 11:19:58 +0000
Updated Sierra Chart - Missing Data
View Count: 205
| [2023-12-14 17:29:06] |
| Lenka Majirská - Posts: 1 |
|
Hello, I updated Sierra Chart by opening Platform. When I opened Sierra Chart, I havent indicators in Chart Study, only The custom study. Please let me know, why my indicators for indexes are missing, see attachment. Thank you Lenka Majirská |
 Missing data - The custom study PrtSc.png / V - Attached On 2023-12-14 17:28:19 UTC - Size: 110.78 KB - 56 views |
| [2023-12-14 18:49:20] |
| John - SC Support - Posts: 36286 |
|
Your image indicates that your Custom Studies are missing, not the main Sierra Chart studies, as the "Numbers Bars" and "Numbers Bars Calculated Values" studies are showing properly on the right. Additionally, the missing studies are showing a file path that includes the "Data" folder, which is where custom studies are located, but not the built-in Sierra Chart studies. If you are missing your custom studies, then you need to figure out what happened to the DLL file(s) that held those studies. We do not know, as this is not something we control. The only thing we can say is to check your Virus Protection software to see if it removed the file(s). If you are actually having an issue with the built-in studies, then we need more information. In particular, an image of the studies page when you first open it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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