Support Board
Date/Time: Tue, 26 Nov 2024 11:45:30 +0000
No price updates after service package activation
View Count: 267
| [2023-12-14 15:10:41] |
| User558982 - Posts: 2 |
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I have been setup over the past two weeks on a free trial service package and am Linked to Teton order routing via Denali. After paying for Advanced service package 5 today, I am no longer receiving price updates to my service. I am connected teton cme as I have been throughout the trial, but there are no updates. When switching to trading evaluator, I receive the message shown in the attached photo.
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 Error image.jpg / V - Attached On 2023-12-14 15:06:58 UTC - Size: 198.8 KB - 61 views |
| [2023-12-14 16:07:39] |
| John - SC Support - Posts: 36286 |
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During the trial, you were receiving our Delayed Streaming Data, which is 10-15 minutes delayed (depending on exchange). In order to be able to connect to a trading service and have the ability to get real-time data, you need to be on one of the "Integrated" packages. We see that you are now on the "Integrated Advanced" package and that you have exchanges activated for the Denali Exchange Data Feed. As such, you should now be getting real-time data for the exchanges that you have active. If you are still having an issue, then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-14 17:35:52] |
| User558982 - Posts: 2 |
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Thank you for all of your help. I was on live data as I was connected with my broker, but as you said, once I activated the new service, I was no longer on an integrated package. I went to the denali service page and saw the prompt to change to package 11 and everything began to work fine again.
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| [2023-12-14 20:54:57] |
| Wolf075 - Posts: 1 |
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My account trial is over I just purchased package 11 how do I continue?
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| [2023-12-14 21:51:28] |
| John - SC Support - Posts: 36286 |
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Wolf075: What is your question? What is the issue? We see you are on Package 11 with 32 days of Usage Time remaining. You have the "CME with Market Depth" exchange active, and your "Verified Until" date is set to "2023-12-30", so everything looks good with your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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