Support Board
Date/Time: Tue, 26 Nov 2024 14:17:55 +0000
Binance connection issues
View Count: 606
| [2023-12-05 21:53:03] |
| User100912 - Posts: 104 |
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Bumping this issue as still encountering it. It's all well to say that Binance has a problem, but other software e.g. Quantower, Tradingview, TradingLite, etc don't drop data from Binance and suffer frequent disconnects the way Sierra does. Also volume isn't accurate. (know you're aware of this and its on roadmap for in the future) It's really not on that paid software which claims to integrate with a data source doesn't have a reliable connection when multiple free options do. |
| [2023-12-06 22:37:22] |
| Sierra_Chart Engineering - Posts: 17179 |
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Therefore, we should just drop Binance . Sierra Chart no longer supports Binance. At this time we are terminating all support for Binance. Decide if you want to continue to use Sierra Chart. We are not going to put up with all of this nonsense from Binance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-07 00:39:08
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| [2023-12-06 22:39:36] |
| Sierra_Chart Engineering - Posts: 17179 |
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Refer to: Notice: Binance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-06 23:49:39] |
| User100912 - Posts: 104 |
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TODO: Please also fix Cryptocurrency / Bitcoin Data and Trading Services to clarify that you don't support Binance. I was induced to make a purchase of your software based, in part, on this advertising - which would now be misleading. I do not wish to continue to use Sierra Chart. Can you please process a refund of my recent purchase and any un-used services balance? I would not like to have to open a dispute with my card issuer to evidence that the software did not perform as advertised. |
 Sierra_chart_advertising.pdf - Attached On 2023-12-06 23:49:13 UTC - Size: 1.3 MB - 407 views |
| [2023-12-07 00:45:01] |
| Sierra_Chart Engineering - Posts: 17179 |
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We have no problem with the refund but the Sierra Chart software certainly does perform as advertised. That is a false claim that it does not. The problem is with the Binance data feed itself and we are not responsible for that as the License Agreement says. We are not going to be responsible for Binance problems when that is a very very substandard service which has been proven as a matter of fact.: Binance WSClient1 socket (14) | Socket gracefully closed by remote side. | 2023-12-06 09:59:54.911
Binance WSClient1 socket (14) | Socket gracefully closed by remote side. | 2023-12-06 09:59:54.911 Binance WSClient1 | Network socket for WebSocket has been closed by remote side or error. | 2023-12-06 09:59:54.927 Connection to the external service has been lost. | 2023-12-06 09:59:54.927 Read this section and the next section: Sierra Chart License Agreement: LIMITS ON LIABILITY AND DISCLAIMER OF WARRANTIES "Sierra Chart works hard to provide the best SOFTWARE, INFORMATION, AND SERVICES, however, the Services are provided "as is", and Sierra Chart makes no guarantees that they will always be safe, secure or error-free, or that they will function without disruptions, delays or imperfections. To the extent permitted by law, Sierra Chart DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. " "Trading services, Data services, or operating systems that Sierra Chart may interact with are not within SC's control. " There are other relevant sections as well. And also we did look at Binance further during the last hour. The market depth functionality that we thought was disabled and leading to Binance closing the connection, actually was not and that has now been fully removed from the Binance data feed. So the connections we have to Binance should be more stable now. So if you want to wait a few more days and evaluate Binance do that. And then if you still want the refund, let us know and we will take care of that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-07 05:26:56
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| [2023-12-07 05:26:04] |
| Sierra_Chart Engineering - Posts: 17179 |
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Here is our updated statement about Binance: Notice: Binance We think you should be all right for the time being. And have a better level of service now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-07 16:21:22] |
| John - SC Support - Posts: 36286 |
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If you want a refund, please post in the Account Support Tickets asking for a refund. You can access the Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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