Support Board
Date/Time: Tue, 26 Nov 2024 12:33:30 +0000
Real-time data for symbol ____MBO is currently unavailable
View Count: 351
| [2023-12-04 22:06:11] |
| AntoineOpala - Posts: 66 |
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Hello, From time to time and randomly, at some rare moments of a trading day, my charts stop updating. Prices keep evolving on the DOM, but candles stop forming. Disconnecting and reconnecting to the Denali data doesn't fix it. Neither does restarting the software. Depopulating my screens from the several charts I'm simultaneously looking at doesn't help either. After a while, charts will resume updating. I don't need to move a finger, I just need to wait a lot. Do you have a clue why this is happening ? Here is a quick video of the issue: https://www.youtube.com/watch?v=ZUw1yY0whQw The message log says: SC Data - All Services (Market Orders Data) | Real-time data for symbol ___MBO is currently unavailable SC Data - All Services (Market Orders Data) | Market Orders data has been rejected for symbol: ____MBO. Market orders request not authorized. What's the limit for the numbers of symbol I can keep watching/updating in the background again? (in order to check whether that is the problem) Date Time Of Last Edit: 2023-12-04 22:12:45
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| [2023-12-05 16:24:21] |
| John - SC Support - Posts: 36286 |
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We are not sure of the message you are getting in the log, but the problem you are having is that your charts are not scrolled to the end. This is why you are not seeing the updates as new data is coming in.
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| [2023-12-05 17:32:13] |
| AntoineOpala - Posts: 66 |
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You may be right. I knew the problem was coming from me and it was something silly. It didn't happen to me again today. Yesterday after the issue, when I saw the updated candles again, I could still see that message in the log nonetheless. It must be a false flag. Maybe the data isn't available for the split second during which I'm switching symbols, but it still loads up and things work out fine. Thank you. Sierra Chart is the greatest trading software I can think of. Thank you for your continued work. Date Time Of Last Edit: 2023-12-05 17:38:37
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