Support Board
Date/Time: Tue, 26 Nov 2024 13:40:42 +0000
Uploaded Custom Alert sound cannot be tested
View Count: 238
| [2023-12-04 21:47:13] |
| Daniel Gonzalez - Posts: 14 |
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Hello, I uploaded several .wav files to be used as alerts, but whenever they are assigned an alert number and I prompt Sierra to test the sound they do not play. The only sound that plays is the generic computer sound not my custom alert sound. I attempted other preloaded Sierra alerts and they sound when tested only my uploaded alert sounds do not play. The files are good and have audio, I have confirmed they are playable alert sounds before and after uploading them into Sierra. I have even done market replay to ensure that the conditions are given for the alert to sound and only that plays is the default generic alert tone from the computer. Any help would be greatly appreciated. Thank you
Date Time Of Last Edit: 2023-12-04 22:02:50
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 Screenshot 2023-12-04 at 3.31.45 PM.png / V - Attached On 2023-12-04 21:42:32 UTC - Size: 45.38 KB - 62 views Alert Log.png / V - Attached On 2023-12-04 22:02:42 UTC - Size: 156.94 KB - 67 views Attachment Deleted. |
| [2023-12-05 16:14:53] |
| John - SC Support - Posts: 36286 |
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Can you attach one of the .wav files for us to try and see what occurs? You can attach the file privately if you do not want anyone else to have it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-05 16:21:00] |
| Daniel Gonzalez - Posts: 14 |
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Yes, of course. Here you go. Thanks
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Private File Attachment Deleted. Private File |
| [2023-12-05 19:04:28] |
| Daniel Gonzalez - Posts: 14 |
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It was the file. I used a different .wav file and it worked. Thank you for your time.
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| [2023-12-05 21:19:22] |
| John - SC Support - Posts: 36286 |
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Yes, we see that, but we do not understand why your file is not working. We have passed this to our Senior Engineer to see if he has any insight.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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