Support Board
Date/Time: Tue, 26 Nov 2024 12:25:02 +0000
Monthly renewal jumped from 15.00 to 220.00 not sure why
View Count: 277
| [2023-12-04 00:13:08] |
| knarf01 - Posts: 48 |
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Hi support team, I did not replenish my account before the month lapsed. It was supposed to be a 15.00 (or something along those lines) total. When I login today it says I need to pay 220.00 is this a mistake or did something change? Waiting to know what happened before I submit the payment. Thank you! |
| [2023-12-04 01:33:55] |
| Sierra_Chart Engineering - Posts: 17179 |
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You can see all of the recurring services here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices One of them is this: Every 186 days 220.80 Sierra Chart Usage Time at Service Package 11 - Integrated Advanced.
Which expires December 23. If you want we can change this to monthly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-04 01:34:10
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| [2023-12-04 12:52:31] |
| knarf01 - Posts: 48 |
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Ooops! Did not realize it was that time of year. Yes please change to monthly.
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| [2023-12-04 13:05:26] |
| knarf01 - Posts: 48 |
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When I look in my dashboard I still have the entirety of this month which should be active. I attached a screenshot.
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 2023-12-04 08_03_15-Clipboard.jpg / V - Attached On 2023-12-04 13:04:32 UTC - Size: 433.73 KB - 63 views |
| [2023-12-04 17:06:04] |
| John - SC Support - Posts: 36286 |
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You are correct, you have Usage Time through December 23, 2023. Do you want to change to paying monthly, or do you want to keep it as 6 months? Also, note that the exchanges that you had active in November did not renew on December 1 due to insufficient funds on that date. So you may want to re-activate those exchanges. You can do so from the "Recurring Services" page, which is the one you took the image of. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-04 19:45:18] |
| Sierra_Chart Engineering - Posts: 17179 |
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We have set the usage time on your account to renew monthly.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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