Support Board
Date/Time: Tue, 26 Nov 2024 14:27:22 +0000
Problem with flatten Order
View Count: 241
| [2023-12-03 17:09:03] |
| User110584 - Posts: 5 |
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Hello, on Thursday, I tried to flatten a position four times in 1 minute without success (see screenshot). What is the cause of this error message? Is it a data feed issue (Rithmic) or an internet problem? Thank you in advance for your response. Best regards, Nico Date Time Of Last Edit: 2023-12-03 17:12:23
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 CapturepourSierra2.jpg / V - Attached On 2023-12-03 17:12:17 UTC - Size: 73.36 KB - 70 views |
| [2023-12-03 18:29:14] |
| Sierra_Chart Engineering - Posts: 17179 |
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The cause of this is Rithmic is not acknowledging the order. Maybe there was also a connectivity issue. In our experience more than likely it is an issue on the Rithmic side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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