Support Board
Date/Time: Tue, 26 Nov 2024 14:36:18 +0000
Unable to connect with new account/same broker when Chart Trade Mode on
View Count: 220
| [2023-11-28 10:58:36] |
| User829697 - Posts: 6 |
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Dear Sierra Chart, I've opened a new account no.822576 with the same trade service. When placing an order with Chart Trade Mode on, which is my preferred way, Sierra Chart connects the order with my former account number no.818931 that is now being closed. I've spent the whole morning browsing through self help, reconnecting and editing Trade Service Settings etc. ... so, what am I missing? I need your help. When opening a Trading DOM for Chart, the same chart, I'm then able to choose the correct/active account in the Main menue/drop down. I'm using the current version. Thank you, Lukas |
 Screenshot 2023-11-28 111735.png / V - Attached On 2023-11-28 10:53:10 UTC - Size: 81.72 KB - 62 views Attachment Deleted. |
| [2023-11-28 11:36:00] |
| User829697 - Posts: 6 |
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Dear Sierra Chart, the issue seems to be solved. Now, when selecting the new account within the Trade Window, I am then able to perform orders to the same account through the Chart Trade Mode functionality. Thank you, Lukas |
| [2023-11-28 15:57:18] |
| Sierra_Chart Engineering - Posts: 17179 |
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This is the reason for the problem: Basic Trading and the Trade Window: Trade Window Settings Not Applying to Chart or Trading DOM Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-28 15:57:24
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