Support Board
Date/Time: Tue, 26 Nov 2024 15:21:40 +0000
Unable to activate my charts
View Count: 227
| [2023-11-24 14:56:36] |
| User403228 - Posts: 1 |
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Hello, I signed up for your free trial using Sierra Charts on thursday. User: 403228 I tried to activate my charts using the SMS verification but was unable to do this as such the charts are not functioning correctly. I currently reside in Spain but my VPN was on when I signed up, shows my location as UK on your site. I have a UK mobile and a Spanish mobile, tried both with the corresponding correct country codes but no SMS received and now I just get an error message. Can you please let me know the best way to resolve this. I do intend to subscribe to Sierra charts once the free trial has expired but would like the trial period to familiarize myself with the chart package before I commit to the purchase. Many thanks Alex Gordon |
| [2023-11-24 21:35:54] |
| Sierra_Chart Engineering - Posts: 17181 |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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