Support Board
Date/Time: Tue, 26 Nov 2024 15:39:09 +0000
My data feed is not working
View Count: 272
| [2023-11-21 03:29:41] |
| CircuitWanderer - Posts: 15 |
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I signed all the documents but its causing delay there is a photo in the bottom
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 Screenshot 2023-11-20 192546.png / V - Attached On 2023-11-21 03:29:21 UTC - Size: 41.3 KB - 54 views |
| [2023-11-21 03:39:47] |
| CircuitWanderer - Posts: 15 |
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Also its asking me to renew after I upgraded my package recently
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| [2023-11-21 04:45:07] |
| Sierra_Chart Engineering - Posts: 17182 |
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You do not need to renew the usage time on your Sierra Chart account. Your account is fine. What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on. If you require real-time futures data, then refer to: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Be sure to read the page linked above completely before making a further inquiry regarding real-time *futures* data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-21 04:45:17
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| [2023-11-21 04:51:53] |
| CircuitWanderer - Posts: 15 |
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6JZ3.CME is the one, and then my data keeps saying complete downloading data then downloads again. and its not letting me navigate on the chart when I am on that paticular symbol I have mention. Then I was told topstep is not a regulated broker but i have been using them for the las month.
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| [2023-11-21 16:10:13] |
| John - SC Support - Posts: 36295 |
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Keep in mind that you are using Rithmic data, so there is not much we can do to help. Refer to our policy on Rithmic data at the following link: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy But, if you can get us your Message Log, we will take a look and see if there is something specific occurring that may explain the situation. Follow these instructions to get us your Message Log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) -- With regards to TopStep not being a regulated broker, that is in reference to getting the CME Data at the non-professional rates. TopStep is a Prop Firm, so you are not trading your own funds. As such, the CME Group does not accept that as a "live, funded, futures trading account". This is only going to be an issue if you want to get the data from us (which we do recommend). Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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