Support Board
Date/Time: Tue, 26 Nov 2024 15:42:16 +0000
Post From: My data feed is not working
| [2023-11-21 16:10:13] |
| John - SC Support - Posts: 36296 |
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Keep in mind that you are using Rithmic data, so there is not much we can do to help. Refer to our policy on Rithmic data at the following link: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy But, if you can get us your Message Log, we will take a look and see if there is something specific occurring that may explain the situation. Follow these instructions to get us your Message Log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) -- With regards to TopStep not being a regulated broker, that is in reference to getting the CME Data at the non-professional rates. TopStep is a Prop Firm, so you are not trading your own funds. As such, the CME Group does not accept that as a "live, funded, futures trading account". This is only going to be an issue if you want to get the data from us (which we do recommend). Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |