Support Board
Date/Time: Wed, 27 Nov 2024 12:25:05 +0000
Optimus Trading Group/SierraChart Support Thread and Questions
View Count: 6047
| [2014-07-22 23:46:33] |
| optimus Trading Group - Posts: 10 |
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Hello Sierra Users, Sierra Chart has brought to my attention that some of the users have experienced some difficulties when trying to login to our demo environment. Below are the instructions in order to resolve the permission denied issues. Let's use this thread for any questions you may have about www.OptimusFutures.com and Rithmic data. Thank you, Matt Zimberg Managing Director Optimus Trading Group Resolving a ‘Permission Denied’ error when trying to login to a Rithmic demo There are a few different reasons a user can receive a ‘Permission Denied’ error when trying to login to a Rithmic demo including but not limited to: 1. The user has no completed the Rithmic Market Data Agreements and Self-Certification Process. Every Rithmic user must complete this process before they will be able to login to any platform. To complete this process please use these instructions below: Video Instructions Here: http://youtu.be/QcIryexda_g Please follow the steps below: 1. Download & Install R Trader from the following link: https://rithmic.com/rtrader.msi 2. Launch R Trader and enter the demo username and password that was emailed to you. 3. For the ‘System’ field, please choose ‘Rithmic Paper Trading. 4. The agreements will pop up in a new window, please double click on each of them and agree or certify yourself as either Non-Professional or Professional. 5. Once these both appear as green and accepted you should be able to access your trial. You may close and uninstall R Trader at this point if you wish. 2. The user’s machine has been flagged as having a previous Rithmic demo. Rithmic demos are limited to 30 days per exchange guidelines on providing live, streaming data. If you have used a Rithmic demo previously you would not be able to login with a new Rithmic demo username. 3. The ‘System’ is set incorrectly. For demo users please choose ‘Rithmic Paper Trading’ for the System field. Rithmic 01 is reserved for live users. 4. The user used the PC’s Copy/Paste function. If a user users the PC’s Copy/Paste function it can sometimes insert spaces before or after the username or password which will result in a login failure. Please type these in manually, and use all upper-case characters for both the username and password. 5. The user did not sign up for a SierraChart account. There will be two sets of credentials needed to get started with SierraChart. You will need your Rithmic username and password as well as a SierraChart account username and password. If you have not signed up for a SierraChart account, you can do using the following link: https://www.sierrachart.com/RegisterStep1.php 6. The demo period has expired. 7. The username is disabled If you are still experiencing issues logging in after referencing the above please send an email to Support[at]OptimusFutures.com with your demo username and we will be more than happy to assist in getting you up and running. Date Time Of Last Edit: 2014-07-23 00:13:37
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| [2014-07-23 04:58:44] |
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Thank you for this. Just information that we needed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-25 13:00:03] |
| User021827 - Posts: 174 |
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Matt I think that your historically great support combined with Sierra's great support will make a successful combination. I already have an account with Steve at Vision, otherwise I would join you at Optimus. Best regards, Shane |
| [2014-07-25 14:22:35] |
| optimus Trading Group - Posts: 10 |
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Shane, I appreciate your good words and support. We look forward to working with Sierra further and adding features that would be unique to our group. Matt optimus Trading Group www.optimusfutures.com There is a risk of loss in futures trading. Past performance is not indicative of future results. Date Time Of Last Edit: 2014-07-25 14:41:09
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| [2014-07-29 22:55:07] |
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Good Comment: https://www.bigmiketrading.com/brokers-data-feeds/4712-optimus-futures-39.html#post423528 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-19 04:32:27] |
| optimus Trading Group - Posts: 10 |
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SierraChart - New Navigation Redesign for Optimus Trading Group (Optimus Screen) As part of our continued efforts to offer more value for our customers, the Optimus team has been hard at work redesigning the SierraChart toolbar to make for a more pleasant visual display and reference to tools that some of you may use actively throughout your trading sessions. It is currently being implemented by the SierraChart team and will be available in just a few days for all Optimus customers at no extra cost. Moving forward, this update will be called ‘OptimusScreen’ to identify these extra features that are Optimus exclusive. We would like to thank all of our customers for their commitment and welcome you to share your thoughts, ideas, and comments with us as we strive to provide our customers with a trading environment conducive to success. To see a preview of the toolbar redesign please take a look at image. The navigation bar below is old one one, while the one above is the OptimusScreen implementation. http://bit.ly/Ysf3Gn Thanks, Matt There is a substantial risk of loss in futures trading. Date Time Of Last Edit: 2014-08-19 04:37:37
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| [2014-09-18 04:16:09] |
| optimus Trading Group - Posts: 10 |
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Hello SierraChart users, Optimus Futures have implemented Server Side OCO for Rithmic users. Thank you to the guys at SierraChart and Rithmic that have made this happen. Thanks, Matt Date Time Of Last Edit: 2014-09-18 04:16:20
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| [2014-11-18 20:09:45] |
| optimus Trading Group - Posts: 10 |
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As part of an on-going process to make our services as efficient and easy as possible for our prospective clients we have made some improvements to our SierraChart demo system. Previously, those who wished to try SierraChart with the Rithmic data feed would have to request Rithmic credentials for market data on our website, but would then also have to create an account on the SierraChart website to gain access to the SierraChart software. We felt that this created unnecessary steps and confusion for setting up the SierraChart demo, so we made a few changes to the process to make it easier for our users. Now, those who are interested in trying SierraChart & Rithmic can request Rithmic credentials and create a SierraChart software account all from the same form to save time with setting up the SierraChart & Rithmic demo system. There is Substantial risk of loss in futures trading. You can sign up for a SierraChart demo at the following link: http://optimusfutures.com/sierrachart-rithmic-demo.html Date Time Of Last Edit: 2014-11-18 23:30:01
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| [2014-11-18 20:26:02] |
| Zosimus - Posts: 345 |
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Thanks for this Optimus team. This is very helpful. thanks for your ongoing support and improvements for Sierra Chart users. The addition of server side OCO orders with Rithmic is a awesome too.
Date Time Of Last Edit: 2014-11-18 20:30:03
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| [2014-11-18 23:56:40] |
| optimus Trading Group - Posts: 10 |
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Thanks Yon! The team @ Sierra has been most supportive of our efforts as well. Thanks for kind words. Matt |
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