Support Board
Date/Time: Mon, 25 Nov 2024 20:49:07 +0000
my trade times do not match my clock nor my settings in sc
View Count: 986
| [2023-11-06 20:23:07] |
| coachted - Posts: 328 |
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can someone please tell me why my time is not correct for my trade entries? My clock on the computer is set properly and i am using NY as the time zone yet trades i did this afternoon are showing incorrect time
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 Screenshot 2023-11-06 151904.png / V - Attached On 2023-11-06 20:19:46 UTC - Size: 93.71 KB - 102 views |
| [2023-11-06 22:11:49] |
| John - SC Support - Posts: 36278 |
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We need more information. In particular, please give us the following: - Is the image you provided of the Trade Activity Log itself, or was the data exported and then displayed using Excel or some other program? - Please double check the Chart Time Zone setting - and let us know what it is set to. If it is set to use the Global Time Zone, then please let us know what the Global Time Zone is set to. - You highlight a trade that is taken at 19:18:39.896726. What should this time have been? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-07 02:42:09] |
| coachted - Posts: 328 |
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- Is the image you provided of the Trade Activity Log itself, or was the data exported and then displayed using Excel or some other program? ----- the image was the actual trade activity log - Please double check the Chart Time Zone setting - and let us know what it is set to. If it is set to use the Global Time Zone, then please let us know what the Global Time Zone is set to. ---- The Chart Time Zone Setting is New York - You highlight a trade that is taken at 19:18:39.896726. What should this time have been? 2:18 ie 14:18... ALSO MY ORDER FILLS ARE NOT SHOWING ON THE CHART EITHER |
| [2023-11-07 15:10:09] |
| coachted - Posts: 328 |
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I am also seeing something wrong in the trade window...this is the MNQ...and i have set up bracket orders...but the ticks and points dont make sense....there are 4 tics to a point and i have my first target set to 32 tics yet the trade window equates that to 16 pts...please see below
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| Screenshot 2023-11-07 100729.png / V - Attached On 2023-11-07 15:09:54 UTC - Size: 25.33 KB - 93 views |
| [2023-11-07 16:48:07] |
| John - SC Support - Posts: 36278 |
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With regards to the time issue - at the top of your chart is the Chart Header that has various information in it - by default. One of the items is the time of the last bar that is displayed in your chart. Please ensure that your chart is scrolled to the very end, so you are viewing the most recent bar, and that you have the time displayed at the top of the chart. Then take a screenshot of that chart by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Also, please let us know the time of your computer at approximately the time you take the image above (it does not need to be exact - we just need to know the general offset in times). If you do not have the time displayed, then refer to the following for how to add it to the Chart Header - as we need to view this time: Global Settings Menu: Customize Chart Header - Standard (Global Settings menu) -- With regards to the Trade Window - that P refers to "Profit", not Points (and the L for the Stop is "Loss"). Since the MNQ has a Currency Value per Tick of 0.5, this makes sense. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-07 16:49:00
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| [2023-11-07 19:32:37] |
| coachted - Posts: 328 |
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let me first say the trades for are on a seperate instance with just a dom no actual chart... also if i open a chart in that instance or in a different instance, the fills do not appear on an actual chart...ie candle footprint, or any other form. https://www.sierrachart.com/image.php?Image=1699385275452.png The time i took this image is 2:28 pm est. In regards to the the Trade Window...thank you for the explanation. |
| [2023-11-07 19:35:05] |
| coachted - Posts: 328 |
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i notice that the utc is -5.0 and that seems to be the exact hours we are off
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| [2023-11-07 19:38:12] |
| coachted - Posts: 328 |
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i figured it out...and made the corresponding change
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| [2023-11-07 19:38:34] |
| coachted - Posts: 328 |
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but can you please tell me why my trade fills are not showing up on my charts
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| [2023-11-07 21:01:11] |
| John - SC Support - Posts: 36278 |
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Most likely the reason for the fills not showing is that you are not viewing the proper symbol. Keep in mind you are using a "Trade and Current Quote Symbol", so you need to have a chart for MNQ open to see the fills, since that is what you are actually trading. Another possibility is that the Trade Window does not have the correct Account selected. Refer to the following: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) The entire list of things to check for regarding displaying order fills is at the following link: Chart Trading and the Chart DOM: Displaying Order Fills on the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-27 04:04:05] |
| coachted - Posts: 328 |
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I am very confused...i just bought a state of the art gaming pc... quad processor 13700 with 64 megs ram sd hard drive and yet my pc freezes and shows circle spinning and says "NOT RESPONDING" then it takes like 5 min for it to respond....can you please help me with this issue...I have attached the chartbook here for your review...this always happens...then i have to create the charts over again from scratch...
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 NQ.Cht - Attached On 2023-11-27 04:00:10 UTC - Size: 173.99 KB - 301 views |
| [2023-11-27 04:14:05] |
| coachted - Posts: 328 |
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The software is unusable at this point
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| [2023-11-27 05:54:29] |
| Sierra_Chart Engineering - Posts: 17174 |
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We will check the Chartbook but the first thing is do not use that Chartbook. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Disable the use of Custom Symbol Settings. Open a new chart and start from there. Do not use the existing Chartbook. Run Sierra Chart in Safe Mode as well: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-04 14:10:49] |
| coachted - Posts: 328 |
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why does my chart say delayed on the top Delayed...I made the payment last night
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| [2023-12-04 17:19:29] |
| John - SC Support - Posts: 36278 |
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What is the exact symbol of the chart on which you are seeing the "Delayed" notification?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-04 18:27:49] |
| coachted - Posts: 328 |
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it actually went away sorry for the trouble
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| [2024-01-02 14:14:37] |
| coachted - Posts: 328 |
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I reactivated my exchange and yet my prices are delayed can you advise please
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| [2024-01-02 16:05:28] |
| John - SC Support - Posts: 36278 |
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Everything looks good on your account. What is one symbol for which you are having an issue? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-17 19:17:24] |
| coachted - Posts: 328 |
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Hi John, I am sorry I have not gotten back to you on the issue regarding my trade times...attached please find a copy of my trade log and a screen shot of the time setting. Date Time Of Last Edit: 2024-01-17 19:19:32
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| Screenshot 2024-01-17 141855.png / V - Attached On 2024-01-17 19:19:14 UTC - Size: 173.08 KB - 76 views Screenshot 2024-01-17 141838.png / V - Attached On 2024-01-17 19:19:20 UTC - Size: 51.6 KB - 69 views |
| [2024-01-17 22:13:01] |
| John - SC Support - Posts: 36278 |
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What exactly is the issue? You had stated that the times were incorrect previously. If the times of these order fills are incorrect, then choose one fill and let us know what time it shows and what time it should have been.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-18 00:38:45] |
| coachted - Posts: 328 |
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the first trade from 01/17/2024 was done at 9:24:58 am why does it show as 14:24:58 which is essentially 2:24:58
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| [2024-01-18 00:39:52] |
| coachted - Posts: 328 |
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here are the actual trade times for each of my trades today...the first time column is the entry and the second time column is the exit time....the time has been incorrect in all my trades, I can provide all the trades and the real times if you would like 1/17/2024 9:24:58 AM 9:37:24 AM MCL 1/17/2024 9:24:58 AM 9:37:24 AM MCL 1/17/2024 9:30:08 AM 9:37:24 AM MCL 1/17/2024 9:30:08 AM 9:37:24 AM MCL 1/17/2024 10:03:05 AM 10:04:07 AM MES 1/17/2024 10:38:16 AM 10:39:49 AM MCL 1/17/2024 10:52:07 AM 11:12:08 AM MCL 1/17/2024 10:53:47 AM 11:16:13 AM MCL 1/17/2024 11:52:02 AM 11:56:30 AM MCL Date Time Of Last Edit: 2024-01-18 00:40:37
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| [2024-01-18 15:28:07] |
| John - SC Support - Posts: 36278 |
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Can you get us an image of your chart where you placed the orders, showing the Order Fills on the chart and have the chart scrolled back to where the first trade occurred (09:24:58). Follow these instructions to get us your image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Also, what is the Time Zone of the chart set to (Chart >> Chart Settings >> Session Times >> Time Zone)? If the Chart Time Zone is set to "Use Global Time Zone" then what is your Global Time Zone set to (Global Settings >> Time Zone)? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-08 02:32:54] |
| coachted - Posts: 328 |
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Did you guys get my images for this? If not here they are for todays trades
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| Screenshot 2024-01-18 193351.png / V - Attached On 2024-02-08 02:31:58 UTC - Size: 123.54 KB - 46 views Screenshot 2024-01-18 193303.png / V - Attached On 2024-02-08 02:32:15 UTC - Size: 166.76 KB - 63 views Screenshot 2024-01-17 141838.png / V - Attached On 2024-02-08 02:32:34 UTC - Size: 51.6 KB - 67 views |
| [2024-02-08 15:42:01] |
| John - SC Support - Posts: 36278 |
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That chart is set to a Time Zone of New York. Do you have other charts that you trade from that are set for a different time zone?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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