Support Board
Date/Time: Tue, 26 Nov 2024 18:16:34 +0000
Expired account and delayed data
View Count: 255
| [2023-11-06 17:00:28] |
| User757462 - Posts: 6 |
|
Hello, for several weeks now I have only had 15 minutes delayed data (Denali), but I have also only traded demo for a longer time now. At the same time, I can no longer access my real money account and see the note "Was veryfied till: 2023-08-02 (Expired)" in Sierra Chart. Why is this and how can I reactivate my account so that I can trade for real money again? Thank you and best regards J.K. |
| [2023-11-06 17:15:35] |
| John - SC Support - Posts: 36300 |
|
The main thing you need to do is to connect to your live account. What broker, or trading service, are you using for your live account? Once we have this information, then we can point you to the proper Setup Instructions for that service. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-07 17:44:27] |
| User757462 - Posts: 6 |
|
Hello and thanks so far! My broker is AMP Futures. Hope this helps ... Thank you and best regards J.K. |
| [2023-11-07 19:18:24] |
| John - SC Support - Posts: 36300 |
|
AMP will have you setup to use either CQG or Teton for your order routing. If they have you setup with CQG, then follow the instructions at the following link to connect your Sierra Chart to your AMP account: CQG Trading Platform Service: Setup Instructions If they have you setup with Teton, then follow the instructions at the following link starting at Step #6, to connect your Sierra Chart to your AMP account: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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