Support Board
Date/Time: Wed, 27 Nov 2024 04:49:17 +0000
Symbol issue using Rithmic Data
View Count: 1234
| [2014-07-21 14:20:02] |
| User11045 - Posts: 1 |
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Hello- Two weeks ago I successfully set up Sierra Charts and had real time data populating my charts using the data provided from Sierra. Today (Monday 7/21/14) I am beginning a TopStep Trader combine and with the assistance of Topstep support connected the Sierra Charts to the Rithmic Trading data. I have a "green" bar in the upper right of the chart interface. However, the chart I bring up is not updated - the last price bar I see is from when I last disconnected about 10 days ago. Upon connection I get the following message in 2 boxes: "Symbol is unknown. Click for symbol information." "Download Failed." In my Sierra message log I see: "Connection Login Complete. Result text: "ok" " then later on ... HD Request # 2 - Error downloading historical Intraday data for CLU14. Unable to download historical data because the symbol is not valid / 2014-07-21 9:03:00 Please advise how I can get the real time data from Rithmic populating my price / trading charts. Thank you- David |
| [2014-07-21 17:41:46] |
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CLU14 is not a valid Rithmic symbol. It needs to be: CLU4-NYMEX Follow the instructions here to change the symbol of existing charts: https://www.sierrachart.com/index.php?page=doc/doc_SwitchingSymbols.html#ChangingChartSymbol Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-21 17:42:36
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