Support Board
Date/Time: Tue, 26 Nov 2024 21:34:50 +0000
data issues
View Count: 927
| [2023-10-24 12:15:27] |
| User411320 - Posts: 289 |
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the data isn't loading, I already deleted and downloaded the data and it's still not working
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 Screenshot 2023-10-24 081257.png / V - Attached On 2023-10-24 12:14:11 UTC - Size: 15.47 KB - 73 views |
| [2023-10-24 12:26:49] |
| User411320 - Posts: 289 |
|
Reading Internal Order ID file. | 2023-10-24 08:23:47.134 Reading Trade Orders file. | 2023-10-24 08:23:47.303 Reading Trade Positions file. | 2023-10-24 08:23:47.304 Reading Trade Account Data files. | 2023-10-24 08:23:47.304 Software version: 2488 64-bit | 2023-10-24 08:23:47.310 Primary Thread ID: 11356 | 2023-10-24 08:23:47.310 Usage end date: 2024-02-16 | 2023-10-24 08:23:47.310 Enabled for: Advanced Features 2. | 2023-10-24 08:23:47.310 Enabled for: Sierra Chart Historical Data Service. | 2023-10-24 08:23:47.310 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-10-24 08:23:47.310 Enabled for: Delayed Denali Exchange Data Feed. | 2023-10-24 08:23:47.310 Enabled for exchange2: CME | 2023-10-24 08:23:47.310 Enabled for exchange2: fairx_exchange.data | 2023-10-24 08:23:47.310 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-10-24 08:23:47.310 Current selected Data/Trading service: Teton CME Order Routing | 2023-10-24 08:23:47.310 Custom symbol settings values: enabled | 2023-10-24 08:23:47.310 Chart Update Interval: 500 | 2023-10-24 08:23:47.310 Intraday Data Storage Time Unit: 0 | 2023-10-24 08:23:47.310 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-10-24 08:23:47.310 2023-10-24 12:23:47 Local computer time in UTC | 2023-10-24 08:23:47.310 2023-10-24 08:23:47 Local computer time in SC Time Zone | 2023-10-24 08:23:47.310 2023-10-24 12:23:56 Server time in UTC | 2023-10-24 08:23:47.310 Local computer UTC time and Server UTC time difference: 11 seconds. | 2023-10-24 08:23:47.310 Notice: Your computer's clock is off by 11 seconds. For help with this, press the 'Send for Analysis' button. | 2023-10-24 08:23:47.310 Program path: C:\SierraChart\ | 2023-10-24 08:23:47.310 Data Files path: C:\SierraChart\Data\ | 2023-10-24 08:23:47.310 OS Version Number: 10.0 | 2023-10-24 08:23:47.310 Locale Setting: C | 2023-10-24 08:23:47.310 DLLs: ATRFromMA_64.dll, auto_risk_reward_64.dll, EWMA_64.dll, EWMA_Length_64.dll, ExhaustionImbalance_64.dll, GC5150_64.dll, GeoMetricMA_64.dll, MOseries.dll, nyse_tick_on_chart_64.dll, SCMisc.dll, SST_DEL_64.dll, TrueMomentum_64.dll, UserContributedStudies_64.dll, UvolDvol_64 (2).dll, UvolDvol_64.dll, VolatilityBands.dll, Zyp Discord_64.dll, Zyp Free by Zyp_64.dll, Zyp OrderFlow by Zdislav_64.dll, Zyp Trade_Your_Plan_64.dll, Zyp_Discord_64.dll, zyp_orderflow_1_basic_2151_64.dll | 2023-10-24 08:23:47.312 Allowed protected custom studies: zyp_app | 2023-10-24 08:23:47.312 Crash reporter started: true | 2023-10-24 08:23:47.312 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. | 2023-10-24 08:23:47.343 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-10-24 08:23:47.508 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-10-24 08:23:47.830 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-10-24 08:23:47.830 Symbol settings MD5 received. Request ID: 1. | 2023-10-24 08:23:50.467 Symbol settings are up-to-date for sc_futures_direct.dtc.trading. | 2023-10-24 08:23:50.467 Files to Open on Startup | Opening file: ExampleChartbook.cht | 2023-10-24 08:23:56.900 Teton CME Order Routing | Firm: IronBeam | 2023-10-24 08:23:58.907 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 | 2023-10-24 08:23:58.907 DTC Client socket (5) | Creating socket. Using TLS 1.2. | 2023-10-24 08:23:58.907 DTC Client socket (5) | New receive buffer size: 5242880 | 2023-10-24 08:23:58.908 DTC Client socket (5) | Connecting to IP: 208.185.224.130. | 2023-10-24 08:23:58.908 Teton CME Order Routing | Network connection to server complete. | 2023-10-24 08:23:58.964 Teton CME Order Routing | Starting socket receive thread. | 2023-10-24 08:23:58.964 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-10-24 08:23:58.964 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-10-24 08:23:59.131 Teton CME Order Routing | Sending logon request message. | 2023-10-24 08:23:59.131 Teton CME Order Routing | Received logon response. | 2023-10-24 08:23:59.652 Teton CME Order Routing | Server Name: SC DTC Server. Build=46374. | 2023-10-24 08:23:59.652 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-10-24 08:23:59.652 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2023-10-24 08:23:59.653 Teton CME Order Routing | Trading is supported. | 2023-10-24 08:23:59.653 Teton CME Order Routing | Order cancel and replace is supported. | 2023-10-24 08:23:59.653 Teton CME Order Routing | OCO Orders supported. | 2023-10-24 08:23:59.653 Teton CME Order Routing | Bracket Orders supported. | 2023-10-24 08:23:59.653 Teton CME Order Routing | Connected to server complete. | 2023-10-24 08:23:59.653 Triggering next historical data download in queue. | 2023-10-24 08:23:59.653 Triggering next historical data download in queue. | 2023-10-24 08:23:59.653 Triggering next historical data download in queue. | 2023-10-24 08:23:59.653 Triggering next historical data download in queue. | 2023-10-24 08:23:59.653 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2023-10-24 08:23:59.653 No download requests in the queue to start downloads for. | 2023-10-24 08:23:59.655 No download requests in the queue to start downloads for. | 2023-10-24 08:23:59.656 No download requests in the queue to start downloads for. | 2023-10-24 08:23:59.657 No download requests in the queue to start downloads for. | 2023-10-24 08:23:59.657 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2023-08-15 13:55:00.836670 | 2023-10-24 08:23:59.695 Updated verified funded futures trading account ending date to: 2023-11-23 12:23:59 | 2023-10-24 08:23:59.707 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=40233613 | 2023-10-24 08:23:59.751 Received 5 login tokens. | 2023-10-24 08:24:01.742 Saved Chartbook: ExampleChartbook.cht. Time: 0.0003 seconds. | 2023-10-24 08:24:10.164 Loading DLL: C:\SierraChart\Data\ATRFromMA.dll (ATRFromMA_64.dll). Handle: 7ffe81c30000 | 2023-10-24 08:24:15.009 Loading DLL: C:\SierraChart\Data\TrueMomentum.dll (TrueMomentum_64.dll). Handle: 7ffe817f0000 | 2023-10-24 08:24:15.014 Loading DLL: C:\SierraChart\Data\Zyp Discord.dll (Zyp Discord_64.dll). Handle: 7ffe81000000 | 2023-10-24 08:24:15.021 NQZ23_FUT_CME [CBV] Daily #5 | Reloading chart. | 2023-10-24 08:24:15.047 NQZ23_FUT_CME [CBV] Daily #5 | Performing continuous chart historical Daily data download for symbol NQU99_FUT_CME starting at 1999-06-16. | 2023-10-24 08:24:15.052 Starting DelayedDownloadMonitoringTimer | 2023-10-24 08:24:15.052 Starting HDTimeoutTimer | 2023-10-24 08:24:15.052 Added historical Daily data request for NQU99_FUT_CME to the queue. | 2023-10-24 08:24:15.052 Triggering next historical data download in queue. | 2023-10-24 08:24:15.052 NQZ23_FUT_CME [CBV] Daily #5 | Performing continuous chart historical Daily data download for symbol NQZ23_FUT_CME starting at last date in file. | 2023-10-24 08:24:15.368 Added historical Daily data request for NQZ23_FUT_CME to the queue. | 2023-10-24 08:24:15.368 NQZ23_FUT_CME [CBV] Daily #5 | File NQH01_FUT_CME.dly has a volume of 0 at 2000-12-15. | 2023-10-24 08:24:17.746 NQZ23_FUT_CME [CBV] Daily #5 | File NQZ00_FUT_CME.dly has a volume of 0 at 2000-09-15. | 2023-10-24 08:24:17.771 NQZ23_FUT_CME [CBV] Daily #5 | File NQZ00_FUT_CME.dly has a volume of 0 at 2000-12-14. | 2023-10-24 08:24:17.771 NQZ23_FUT_CME [CBV] Daily #5 | File NQU00_FUT_CME.dly has a volume of 0 at 2000-06-15. | 2023-10-24 08:24:17.794 NQZ23_FUT_CME [CBV] Daily #5 | File NQU00_FUT_CME.dly has a volume of 0 at 2000-09-14. | 2023-10-24 08:24:17.794 NQZ23_FUT_CME [CBV] Daily #5 | File NQM00_FUT_CME.dly has a volume of 0 at 2000-03-16. | 2023-10-24 08:24:17.818 NQZ23_FUT_CME [CBV] Daily #5 | File NQM00_FUT_CME.dly has a volume of 0 at 2000-06-14. | 2023-10-24 08:24:17.818 NQZ23_FUT_CME [CBV] Daily #5 | File NQH00_FUT_CME.dly has a volume of 0 at 1999-12-16. | 2023-10-24 08:24:17.841 NQZ23_FUT_CME [CBV] Daily #5 | File NQH00_FUT_CME.dly has a volume of 0 at 2000-03-15. | 2023-10-24 08:24:17.841 NQZ23_FUT_CME [CBV] Daily #5 | File NQZ99_FUT_CME.dly has a volume of 0 at 1999-09-16. | 2023-10-24 08:24:17.865 NQZ23_FUT_CME [CBV] Daily #5 | File NQZ99_FUT_CME.dly has a volume of 0 at 1999-12-15. | 2023-10-24 08:24:17.865 NQZ23_FUT_CME [CBV] Daily #5 | Dates not found while checking for invalid data in continuous contract data files. NQU99_FUT_CME | 2023-10-24 08:24:17.887 * NQZ23_FUT_CME [CBV] Daily #5 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2023-10-24 08:24:17.887 NQZ23_FUT_CME [CBV] #13 | Reloading chart. | 2023-10-24 08:24:17.911 Starting DelayedDownloadMonitoringTimer | 2023-10-24 08:24:17.954 Starting HDTimeoutTimer | 2023-10-24 08:24:17.954 Added historical Intraday data request for NQU23_FUT_CME to the queue. | 2023-10-24 08:24:17.954 Triggering next historical data download in queue. | 2023-10-24 08:24:17.954 NQZ23_FUT_CME [CBV] #13 | Waiting for historical downloads to complete with the IDs: 2, 3, | 2023-10-24 08:24:18.273 NQZ23_FUT_CME #18 | Reloading chart. | 2023-10-24 08:24:18.282 NQZ23_FUT_CME [CBV] 15 Min #21 | Reloading chart. | 2023-10-24 08:24:18.328 NQZ23_FUT_CME [CBV] 15 Min #21 | Waiting for historical downloads to complete with the IDs: 2, 3, | 2023-10-24 08:24:18.387 Loading DLL: C:\SierraChart\Data\Zyp OrderFlow by Zdislav.dll (Zyp OrderFlow by Zdislav_64.dll). Handle: 7ffe80fd0000 | 2023-10-24 08:24:18.443 Loading DLL: C:\SierraChart\Data\Zyp Free by Zyp.dll (Zyp Free by Zyp_64.dll). Handle: 7ffe70170000 | 2023-10-24 08:24:18.450 NQZ23_FUT_CME [CBV] Flex Renko Inv 70-15-70 #24 | Reloading chart. | 2023-10-24 08:24:18.479 NQZ23_FUT_CME [CBV] Flex Renko Inv 70-15-70 #24 | Waiting for historical downloads to complete with the IDs: 2, 3, | 2023-10-24 08:24:18.551 NQZ23_FUT_CME [CBV] 1500 Trades #2 | Reloading chart. | 2023-10-24 08:24:18.637 NQZ23_FUT_CME [CBV] 1500 Trades #2 | Waiting for historical downloads to complete with the IDs: 2, 3, | 2023-10-24 08:24:18.705 NQZ23_FUT_CME [CBV] Flex Renko 32-1-0 #1 | Reloading chart. | 2023-10-24 08:24:18.777 NQZ23_FUT_CME [CBV] Flex Renko 32-1-0 #1 | Waiting for historical downloads to complete with the IDs: 2, 3, | 2023-10-24 08:24:18.861 NQZ23_FUT_CME [CBV] Flex Renko Inv 35-19-70 #3 | Reloading chart. | 2023-10-24 08:24:18.955 NQZ23_FUT_CME [CBV] Flex Renko Inv 35-19-70 #3 | Waiting for historical downloads to complete with the IDs: 2, 3, | 2023-10-24 08:24:19.011 NQZ23_FUT_CME [CBV] Flex Renko 29-1-0 #4 | Reloading chart. | 2023-10-24 08:24:19.114 NQZ23_FUT_CME [CBV] Flex Renko 29-1-0 #4 | Waiting for historical downloads to complete with the IDs: 2, 3, | 2023-10-24 08:24:19.180 NQZ23_FUT_CME [CBV] 30 Min #7 | Reloading chart. | 2023-10-24 08:24:19.234 NQZ23_FUT_CME [CBV] 30 Min #7 | Waiting for historical downloads to complete with the IDs: 2, 3, | 2023-10-24 08:24:19.292 NQZ23_FUT_CME [CBV] Flex Renko Inv 35-17-70 #10 | Reloading chart. | 2023-10-24 08:24:19.423 NQZ23_FUT_CME [CBV] Flex Renko Inv 35-17-70 #10 | Waiting for historical downloads to complete with the IDs: 2, 3, | 2023-10-24 08:24:19.489 Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffe5e2a0000 | 2023-10-24 08:24:19.534 NQZ23_FUT_CME [CV] Flex Renko Inv 35-19-70 #6 | Reloading chart. | 2023-10-24 08:24:19.559 NQZ23_FUT_CME [CV] Flex Renko Inv 35-19-70 #6 | Waiting for historical downloads to complete with the IDs: 2, 3, | 2023-10-24 08:24:19.625 NQZ23_FUT_CME [CBV] 30 Min #8 | Reloading chart. | 2023-10-24 08:24:19.807 NQZ23_FUT_CME [CBV] 30 Min #8 | Waiting for historical downloads to complete with the IDs: 2, 3, | 2023-10-24 08:24:19.867 NQZ23_FUT_CME [CBV] 30 Min #9 | Reloading chart. | 2023-10-24 08:24:19.910 NQZ23_FUT_CME [CBV] 30 Min #9 | Waiting for historical downloads to complete with the IDs: 2, 3, | 2023-10-24 08:24:19.966 NQZ23_FUT_CME [CBV] 60 Min #11 | Reloading chart. | 2023-10-24 08:24:20.055 NQZ23_FUT_CME [CBV] 60 Min #11 | Waiting for historical downloads to complete with the IDs: 2, 3, | 2023-10-24 08:24:20.112 Mapping NQU99_FUT_CME to NQU99. Service code: cme | 2023-10-24 08:24:20.192 Using symbol data fast lookup vector | 2023-10-24 08:24:20.192 HD Request # 1 | Downloading Historical Da |
| [2023-10-24 12:50:41] |
| User411320 - Posts: 289 |
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fixed it by disconnecting and connecting to the data feed
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| [2023-10-24 13:19:36] |
| User411320 - Posts: 289 |
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actually not sure if it's fixed, for the past 29 mins it has downloaded data twice
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| [2023-10-24 13:33:51] |
| User411320 - Posts: 289 |
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so the charts are working but the data is delayed but the charts don't say "delayed"
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| [2023-10-24 13:40:10] |
| User411320 - Posts: 289 |
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the data moves and then pauses for periods of a time
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| [2023-10-24 13:47:06] |
| User411320 - Posts: 289 |
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now im getting this
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| Screenshot 2023-10-24 094316.png / V - Attached On 2023-10-24 13:46:49 UTC - Size: 34.99 KB - 70 views |
| [2023-10-24 13:58:06] |
| User411320 - Posts: 289 |
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This is strange, I've never had this issue and everything that I've done in the past to fix issues, isn't working
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| [2023-10-24 14:17:40] |
| Sierra_Chart Engineering - Posts: 17185 |
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There are multiple users posting about connectivity related issues. This is very confusing for us. Every one of these cases has nothing to do with Sierra Chart systems. They all are related to the particular service you are using and connectivity. We will only be responding to the first user and we will be deleting other posts. Do not jump into another users thread. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-24 14:18:07
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| [2023-10-24 14:21:38] |
| Sierra_Chart Engineering - Posts: 17185 |
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Based upon the information at post #7, there is a corruption of the data over the network connection. This is extremely extremely unusual. We first want you to run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Also try restarting your computer. We also want you to change the Intraday Data Storage Time Unit to 4 Seconds for now: Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) If there is any missing data, follow the instructions here to download the missing Intraday data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-24 14:21:58
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| [2023-10-24 15:06:31] |
| User411320 - Posts: 289 |
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so i followed your instructions. - on some charts it says "waiting to download historical data" but it's delayed - on 1 chart it has been saying "downloading historical data. bars may not appear until done" for about 10 mins - on other charts it has been saying "downloading continuous contract data" for about 10 mins. - daily chart is working correctly |
| [2023-10-24 15:08:26] |
| User411320 - Posts: 289 |
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File attached
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| Screenshot 2023-10-24 110005.png / V - Attached On 2023-10-24 15:07:05 UTC - Size: 35.37 KB - 62 views Attachment Deleted. Screenshot 2023-10-24 105831.png / V - Attached On 2023-10-24 15:07:52 UTC - Size: 33.61 KB - 60 views |
| [2023-10-24 15:10:08] |
| User411320 - Posts: 289 |
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File attached
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| Screenshot 2023-10-24 105807.png / V - Attached On 2023-10-24 15:09:54 UTC - Size: 15.98 KB - 62 views |
| [2023-10-24 15:35:06] |
| User411320 - Posts: 289 |
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so the 2 charts that were stuck on "downloading continuous contract data" are showing charts after I "disconnected" and "connected to the data feed" but it's all delayed data now
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| [2023-10-24 15:53:09] |
| User411320 - Posts: 289 |
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File attached
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| Screenshot 2023-10-24 113312.png / V - Attached On 2023-10-24 15:50:58 UTC - Size: 72.97 KB - 58 views |
| [2023-10-24 16:04:45] |
| Sierra_Chart Engineering - Posts: 17185 |
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Select File >> Disconnect. Set this setting to 1 Minute: Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) (Intraday Data Storage Time Unit) Select File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-24 16:36:09] |
| User411320 - Posts: 289 |
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followed your instructions and it's still delayed. some sort of lag
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| [2023-10-24 16:38:12] |
| User411320 - Posts: 289 |
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the message log is going crazy though and it disconnected by itself
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| [2023-10-24 18:05:43] |
| dvant krypto - Posts: 42 |
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Has this been resolved for you yet?
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| [2023-10-24 18:09:56] |
| User411320 - Posts: 289 |
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no still waiting
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| [2023-10-24 18:44:18] |
| User411320 - Posts: 289 |
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my quantower is working perfectly fine so it seems it's exclusive to my sierra
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| [2023-10-24 19:01:55] |
| dvant krypto - Posts: 42 |
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What data are you using in QT - Rithmic? I'm pretty sure the issue is SC data.
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| [2023-10-24 19:10:58] |
| User411320 - Posts: 289 |
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yes for QT I'm using Rithmic
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| [2023-10-24 20:16:51] |
| User411320 - Posts: 289 |
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seems to be working now but now my chart looks like this
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| Screenshot 2023-10-24 161557.png / V - Attached On 2023-10-24 20:16:39 UTC - Size: 47.15 KB - 94 views |
| [2023-10-24 20:21:06] |
| NandoB - Posts: 8 |
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Seems sierra chart was able to unclogged the pipes. Too bad, it took the whole day. Thanks! 🤙🇺🇸 |
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