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Using Denali Data with IBKR

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[2023-10-09 12:31:15] #1 [Go To First Post]
elster - Posts: 4
I have followed the instructions from here: Integrating Denali Feed with Interactive Brokers for Trading I can use Sierra Chart with IBKR perfectly fine and the DOM works with IBKR. The charts are poor as the data is incorrect. So I have the Denali data feed. I can use Sierra Chart with Denali data feed and it works perfectly for the data [SC Data - All Services]. When I change the "Current Selected Service List" to Interactive brokers it does not take the data from Denali feed. Meaning it goes back to the poor IBKR feed. I have 2 instances running (I am not sure if that is relevant). How can I route orders to IBKR but not have their data. Following the guides above it doesn't combine the data.

[2023-10-09 14:40:02] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17187
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-10-10 19:17:01] #3 [Go To First Post]
elster - Posts: 4
Please find the below the Message Log Using ES-202312-CME Software version: 2528 64-bit \| 2023-10-10 15:12:29.413 Primary Thread ID: 9320 \| 2023-10-10 15:12:29.413 Usage end date: 2023-11-26 \| 2023-10-10 15:12:29.413 Enabled for: Advanced Features 2. \| 2023-10-10 15:12:29.413 Enabled for: Sierra Chart Historical Data Service. \| 2023-10-10 15:12:29.413 Enabled for: Denali Real-Time Exchange Data Feed. \| 2023-10-10 15:12:29.413 Enabled for: Delayed Denali Exchange Data Feed. \| 2023-10-10 15:12:29.413 Enabled for exchange2: CME \| 2023-10-10 15:12:29.413 Enabled for exchange2: fairx_exchange.data \| 2023-10-10 15:12:29.413 Allow Support for Sierra Chart Data Feeds is enabled. \| 2023-10-10 15:12:29.413 Current selected Data/Trading service: Interactive Brokers \| 2023-10-10 15:12:29.413 Custom symbol settings values: enabled \| 2023-10-10 15:12:29.413 Chart Update Interval: 10 \| 2023-10-10 15:12:29.413 Intraday Data Storage Time Unit: 0 \| 2023-10-10 15:12:29.413 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2023-10-10 15:12:29.413 2023-10-10 19:12:29 Local computer time in UTC \| 2023-10-10 15:12:29.413 2023-10-10 15:12:29 Local computer time in SC Time Zone \| 2023-10-10 15:12:29.413 2023-10-10 11:32:17 Server time in UTC \| 2023-10-10 15:12:29.413 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2023-10-10 15:12:29.413 Program path: C:\SierraChart\ \| 2023-10-10 15:12:29.413 Data Files path: C:\SierraChart\Data\ \| 2023-10-10 15:12:29.413 OS Version Number: 10.0 \| 2023-10-10 15:12:29.413 Locale Setting: C \| 2023-10-10 15:12:29.413 DLLs: UserContributedStudies_64.dll \| 2023-10-10 15:12:29.414 Allowed protected custom studies: \| 2023-10-10 15:12:29.414 Crash reporter started: true \| 2023-10-10 15:12:29.414 ES-202312-CME 1 Min #1 \| Reloading chart. \| 2023-10-10 15:13:26.786 Mapping ES-202312-CME to ESZ23. Service code: cme \| 2023-10-10 15:13:26.826 Denali Data Feed \| Starting real-time market data updates for: ES-202312-CME (ESZ23). ID: 8 Service code: cme \| 2023-10-10 15:13:26.826 Denali Data Feed \| Connecting to the server ds23-2.sierracharts.com. Port 10048 \| 2023-10-10 15:13:26.826 Denali Data Feed \| Requesting security definition data for: ES-202312-CME (ESZ23). ID: 8 \| 2023-10-10 15:13:26.826 Added historical Intraday data request for ES-202312-CME to the queue. \| 2023-10-10 15:13:26.827 Intraday data recording state for symbol ES-202312-CME is set to download 'Pending'. \| 2023-10-10 15:13:26.827 Triggering next historical data download in queue. \| 2023-10-10 15:13:26.827 Delaying start of download for ES-202312-CME. \| 2023-10-10 15:13:26.835 DTC Client socket (1) \| Creating socket. \| 2023-10-10 15:13:26.858 DTC Client socket (1) \| New receive buffer size: 0 \| 2023-10-10 15:13:26.858 DTC Client socket (1) \| Connecting to IP: 142.215.17.187. \| 2023-10-10 15:13:26.858 Denali Data Feed \| Network connection to server complete. \| 2023-10-10 15:13:26.981 Denali Data Feed \| Starting socket receive thread. \| 2023-10-10 15:13:26.981 Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard \| 2023-10-10 15:13:26.981 Denali Data Feed \| Setting DTC encoding to Binary VLS \| 2023-10-10 15:13:27.130 Denali Data Feed \| Sending logon request message. \| 2023-10-10 15:13:27.130 Denali Data Feed \| Received logon response. \| 2023-10-10 15:13:27.979 Denali Data Feed \| Server Name: SC Realtime Server. \| 2023-10-10 15:13:27.979 Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 \| 2023-10-10 15:13:27.979 Denali Data Feed \| Successfully connected. \| 2023-10-10 15:13:27.979 Denali Data Feed \| Trading is not supported. \| 2023-10-10 15:13:27.979 Denali Data Feed \| Restarting real-time data updates for symbol: ES-202312-CME -> ESZ23 \| 2023-10-10 15:13:27.979 Denali Data Feed \| Received security definition for symbol ES-202312-CME \| 2023-10-10 15:13:28.197 HD Request # 50 \| Downloading Intraday chart data for ES-202312-CME to the file ES-202312-CME.scid. Service: cme \| 2023-10-10 15:13:33.848 HD Request # 50 \| Download start date-time: 2023-09-22 16:59:30.000000. File last date-time: 2023-09-22 16:59:30.000000 \| 2023-10-10 15:13:33.849 HD Request # 50 \| Using server: ds26.sierracharts.com port 10149 \| 2023-10-10 15:13:33.849 Socket (3) \| Creating socket. \| 2023-10-10 15:13:33.884 Socket (3) \| New receive buffer size: 0 \| 2023-10-10 15:13:33.884 Socket (3) \| Connecting to IP: 142.215.17.188. \| 2023-10-10 15:13:33.884 HD Request # 50 \| Setting DTC encoding to Binary VLS \| 2023-10-10 15:13:34.134 HD Request # 50 \| Sending historical data logon request message. \| 2023-10-10 15:13:34.134 HD Request # 50 \| Requesting Intraday data. Start date-time: 2023-09-22 16:59:30. Record interval: 0. Symbol: ESZ23 \| 2023-10-10 15:13:34.728 HD Request # 50 \| Decompressing data. \| 2023-10-10 15:13:34.845 HD Request # 50 \| Receiving Intraday data for ES-202312-CME starting at 2023-09-22 16:59:30.025000 \| 2023-10-10 15:13:34.978 HD Request # 50 \| Timestamp of first Intraday data file record written: 2023-09-22 16:59:30.025000. \| 2023-10-10 15:13:35.338 File >> Disconnect selected. \| 2023-10-10 15:14:24.290 IB TWS socket (2) \| CloseSocket call. \| 2023-10-10 15:14:24.290 Denali Data Feed \| Waiting for socket receive thread to end \| 2023-10-10 15:14:24.290 IB TWS socket (2) \| Shutdown started. Waiting for graceful close. \| 2023-10-10 15:14:24.290 DTC Client socket (1) \| CloseSocket call. \| 2023-10-10 15:14:24.290 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2023-10-10 15:14:24.290 Denali Data Feed \| Disconnected from the server. \| 2023-10-10 15:14:24.290 Interactive Brokers \| Disconnected. \| 2023-10-10 15:14:24.290 HD Request # 50 \| Active download canceled. \| 2023-10-10 15:14:24.290 Historical data download thread signaled to stop. \| 2023-10-10 15:14:24.290 Socket (3) \| CloseSocket call. \| 2023-10-10 15:14:24.290 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2023-10-10 15:14:24.291 IB TWS socket (2) \| Socket gracefully closed by remote side. \| 2023-10-10 15:14:24.291 IB TWS socket (2) \| Closed. \| 2023-10-10 15:14:24.291 HD Request # 50 \| Received 14637679 Intraday data records from 2023-09-22 16:59:30.025000 to 2023-10-10 09:39:23.825013 (17.7 days. Delay: 5.6 hours) and wrote 14637679 records for ES-202312-CME \| 2023-10-10 15:14:24.292 HD Request # 50 \| Completion time: 51s. \| 2023-10-10 15:14:24.292 HD Request # 50 \| Intraday data download complete for ES-202312-CME. Unique request ID: 50 \| 2023-10-10 15:14:24.292 Removing historical data download ID 50. \| 2023-10-10 15:14:24.292 Real-time Intraday chart data file updates started for ES-202312-CME \| 2023-10-10 15:14:24.292 Intraday chart data file opened for ES-202312-CME \| 2023-10-10 15:14:24.292 HD Request # 50 \| Enabling Intraday chart updating for symbol. \| 2023-10-10 15:14:24.292 Triggering next historical data download in queue. \| 2023-10-10 15:14:24.292 No download requests in the queue to start downloads for. \| 2023-10-10 15:14:24.292 Socket (3) \| Socket gracefully closed by remote side. \| 2023-10-10 15:14:24.469 Socket (3) \| Closed. \| 2023-10-10 15:14:24.469 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2023-10-10 15:14:24.524 DTC Client socket (1) \| Closed. \| 2023-10-10 15:14:24.525 Interactive Brokers \| Connecting to 127.0.0.1:7496 \| 2023-10-10 15:14:29.393 IB TWS socket (1) \| Creating socket. \| 2023-10-10 15:14:29.393 IB TWS socket (1) \| New receive buffer size: 0 \| 2023-10-10 15:14:29.393 IB TWS socket (1) \| Connecting to IP: 127.0.0.1. \| 2023-10-10 15:14:29.393 Interactive Brokers \| Sending API sign: API \| 2023-10-10 15:14:29.897 Interactive Brokers \| Sending client version: v100..176 +PACEAPI. Waiting for acceptance. \| 2023-10-10 15:14:29.897 Interactive Brokers \| TWS server version: 176 \| 2023-10-10 15:14:29.901 Interactive Brokers \| TWS time: 20231010 15:14:30 EST \| 2023-10-10 15:14:29.901 Interactive Brokers \| Connected. Sending Start API command. \| 2023-10-10 15:14:30.161 Interactive Brokers \| Waiting for account information. \| 2023-10-10 15:14:30.161 Interactive Brokers \| Next valid order ID: 450 \| 2023-10-10 15:14:30.164 IB Account information received. \| 2023-10-10 15:14:30.164 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2023-10-10 15:14:30.164 Interactive Brokers \| Connected to Live account. \| 2023-10-10 15:14:30.164 Updated verified funded futures trading account ending date to: 2023-11-09 19:14:30 \| 2023-10-10 15:14:30.164 Interactive Brokers \| Connected to server complete. \| 2023-10-10 15:14:30.164 Triggering next historical data download in queue. \| 2023-10-10 15:14:30.165 Subscribing to symbol for symbol alert. MCLV23-NYMEX \| 2023-10-10 15:14:30.165 Using symbol data fast lookup vector \| 2023-10-10 15:14:30.165 Interactive Brokers \| Starting real-time market data updates for: MCLV23-NYMEX. ID: 1 \| 2023-10-10 15:14:30.165 Interactive Brokers \| Subscribing to Symbol: MCLV23, SecurityType: NYMEX, Expiration: , Exchange: , Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2023-10-10 15:14:30.165 Interactive Brokers \| Requesting security definition data for: MCLV23-NYMEX. ID: 1 \| 2023-10-10 15:14:30.165 Updated verified funded futures trading account ending date to: 2023-11-09 19:14:30 \| 2023-10-10 15:14:30.165 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. \| 2023-10-10 15:14:30.165 Message from IB: Market data farm connection is OK:uscrypto. IB Error Code: 2104. Request ID: -1. \| 2023-10-10 15:14:30.165 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2023-10-10 15:14:30.165 Message from IB: Market data farm connection is OK:usfuture.nj. IB Error Code: 2104. Request ID: -1. \| 2023-10-10 15:14:30.165 Message from IB: Market data farm connection is OK:usbond. IB Error Code: 2104. Request ID: -1. \| 2023-10-10 15:14:30.165 Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. \| 2023-10-10 15:14:30.165 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. \| 2023-10-10 15:14:30.165 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. \| 2023-10-10 15:14:30.165 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2023-10-10 15:14:30.165 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. \| 2023-10-10 15:14:30.165 Message from IB: HMDS data farm connection is OK:ushmds.nj. IB Error Code: 2106. Request ID: -1. \| 2023-10-10 15:14:30.165 Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. \| 2023-10-10 15:14:30.165 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. \| 2023-10-10 15:14:30.165 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2023-10-10 15:14:30.165 Message from IB: Sec-def data farm connection is OK:secdefeu. IB Error Code: 2158. Request ID: -1. \| 2023-10-10 15:14:30.165 No download requests in the queue to start downloads for. \| 2023-10-10 15:14:30.165 Message from IB: Error validating request.-'b1' : cause - Please enter exchange. IB Error Code: 321. Request ID: 1. Symbol: MCLV23-NYMEX \| 2023-10-10 15:14:30.166 Message from IB: Error validating request.-'bV' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 1. Symbol: MCLV23-NYMEX \| 2023-10-10 15:14:30.166 Interactive Brokers \| Starting real-time market data updates for: APLD. ID: 2 \| 2023-10-10 15:14:30.166 Interactive Brokers \| Subscribing to Symbol: APLD, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2023-10-10 15:14:30.166 Interactive Brokers \| Requesting security definition data for: APLD. ID: 2 \| 2023-10-10 15:14:30.166 Interactive Brokers \| Starting real-time market data updates for: DIS. ID: 3 \| 2023-10-10 15:14:30.166 Interactive Brokers \| Subscribing to Symbol: DIS, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2023-10-10 15:14:30.166 Interactive Brokers \| Requesting security definition data for: DIS. ID: 3 \| 2023-10-10 15:14:30.166 Interactive Brokers \| Starting real-time market data updates for: HYDI. ID: 4 \| 2023-10-10 15:14:30.166 Interactive Brokers \| Subscribing to Symbol: HYDI, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2023-10-10 15:14:30.166 Interactive Brokers \| Requesting security definition data for: HYDI. ID: 4 \| 2023-10-10 15:14:30.166 Interactive Brokers \| Starting real-time market data updates for: IBKR. ID: 5 \| 2023-10-10 15:14:30.166 Interactive Brokers \| Subscribing to Symbol: IBKR, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2023-10-10 15:14:30.166 Interactive Brokers \| Requesting security definition data for: IBKR. ID: 5 \| 2023-10-10 15:14:30.166 Interactive Brokers \| Starting real-time market data updates for: LTCH. ID: 6 \| 2023-10-10 15:14:30.166 Interactive Brokers \| Subscribing to Symbol: LTCH, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2023-10-10 15:14:30.166 Interactive Brokers \| Requesting security definition data for: LTCH. ID: 6 \| 2023-10-10 15:14:30.166 Interactive Brokers \| Starting real-time market data updates for: S. ID: 7 \| 2023-10-10 15:14:30.166 Interactive Brokers \| Subscribing to Symbol: S, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2023-10-10 15:14:30.166 Interactive Brokers \| Requesting security definition data for: S. ID: 7 \| 2023-10-10 15:14:30.166 Mapping ES-202312-CME to ESZ23. Service code: cme \| 2023-10-10 15:14:30.177 Denali Data Feed \| Starting real-time market data updates for: ES-202312-CME (ESZ23). ID: 8 Service code: cme \| 2023-10-10 15:14:30.177 Denali Data Feed \| Connecting to the server ds28-2.sierracharts.com. Port 10048 \| 2023-10-10 15:14:30.177 Denali Data Feed \| Requesting security definition data for: ES-202312-CME (ESZ23). ID: 8 \| 2023-10-10 15:14:30.177 Added historical Intraday data request for ES-202312-CME to the queue. \| 2023-10-10 15:14:30.177 Intraday data recording state for symbol ES-202312-CME is set to download 'Pending'. \| 2023-10-10 15:14:30.177 Triggering next historical data download in queue. \| 2023-10-10 15:14:30.177 Delaying start of download for ES-202312-CME. \| 2023-10-10 15:14:30.189 DTC Client socket (2) \| Creating socket. \| 2023-10-10 15:14:30.214 DTC Client socket (2) \| New receive buffer size: 0 \| 2023-10-10 15:14:30.214 DTC Client socket (2) \| Connecting to IP: 142.215.18.148. \| 2023-10-10 15:14:30.214 Interactive Brokers \| Next valid order ID: 450 \| 2023-10-10 15:14:30.266 Denali Data Feed \| Network connection to server complete. \| 2023-10-10 15:14:30.334 Denali Data Feed \| Starting socket receive thread. \| 2023-10-10 15:14:30.334 Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard \| 2023-10-10 15:14:30.334 Interactive Brokers \| Next valid order ID: 450 \| 2023-10-10 15:14:30.365 Interactive Brokers \| Requesting Trade Positions snapshot and updates for account: U104* \| 2023-10-10 15:14:30.410 Denali Data Feed \| Setting DTC encoding to Binary VLS \| 2023-10-10 15:14:30.479 Denali Data Feed \| Sending logon request message. \| 2023-10-10 15:14:30.479 Interactive Brokers \| Begin Trade Positions processing. \| 2023-10-10 15:14:31.267 Interactive Brokers \| Sending request for contract details for contract ID 499640681 \| 2023-10-10 15:14:31.267 Interactive Brokers \| Sending request for contract details for contract ID 399364021 \| 2023-10-10 15:14:31.267 Interactive Brokers \| Sending request for contract details for contract ID 366244320 \| 2023-10-10 15:14:31.267 Interactive Brokers \| Sending request for contract details for contract ID 375858281 \| 2023-10-10 15:14:31.267 Interactive Brokers \| Received Trade Positions download end message for account U104* \| 2023-10-10 15:14:31.267 Interactive Brokers \| Received Trade Positions. Performing final processing. \| 2023-10-10 15:14:31.267 Denali Data Feed \| Received logon response. \| 2023-10-10 15:14:31.301 Denali Data Feed \| Server Name: SC Realtime Server. \| 2023-10-10 15:14:31.301 Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 \| 2023-10-10 15:14:31.301 Denali Data Feed \| Successfully connected. \| 2023-10-10 15:14:31.301 Denali Data Feed \| Trading is not supported. \| 2023-10-10 15:14:31.301 Denali Data Feed \| Restarting real-time data updates for symbol: ES-202312-CME -> ESZ23 \| 2023-10-10 15:14:31.301 Interactive Brokers \| Received contract details for symbol S-STK-SMART-USD \| 2023-10-10 15:14:31.366 Interactive Brokers \| Received contract details for symbol VUAA-STK-SMART-EUR \| 2023-10-10 15:14:31.466 Denali Data Feed \| Received security definition for symbol ES-202312-CME \| 2023-10-10 15:14:31.508 Interactive Brokers \| Received contract details for symbol VUKG-STK-SMART-GBP \| 2023-10-10 15:14:31.566 Interactive Brokers \| Received contract details for symbol VWCE-STK-SMART-EUR \| 2023-10-10 15:14:31.666 Interactive Brokers \| All contract details received for symbols used for trading. Starting timer to request trading data. \| 2023-10-10 15:14:31.666 HD Request # 51 \| Downloading Intraday chart data for ES-202312-CME to the file ES-202312-CME.scid. Service: cme \| 2023-10-10 15:14:36.856 HD Request # 51 \| Download start date-time: 2023-10-10 09:39:23.000000. File last date-time: 2023-10-10 09:39:23.825013 \| 2023-10-10 15:14:36.857 HD Request # 51 \| Using server: ds28.sierracharts.com port 10150 \| 2023-10-10 15:14:36.857 Socket (3) \| Creating socket. \| 2023-10-10 15:14:36.889 Socket (3) \| New receive buffer size: 0 \| 2023-10-10 15:14:36.889 Socket (3) \| Connecting to IP: 142.215.18.147. \| 2023-10-10 15:14:36.889 HD Request # 51 \| Setting DTC encoding to Binary VLS \| 2023-10-10 15:14:37.128 HD Request # 51 \| Sending historical data logon request message. \| 2023-10-10 15:14:37.128 HD Request # 51 \| Requesting Intraday data. Start date-time: 2023-10-10 09:39:23. Record interval: 0. Symbol: ESZ23 \| 2023-10-10 15:14:37.723 HD Request # 51 \| Decompressing data. \| 2023-10-10 15:14:37.838 HD Request # 51 \| Receiving Intraday data for ES-202312-CME starting at 2023-10-10 09:39:23.018000 \| 2023-10-10 15:14:38.101 HD Request # 51 \| Timestamp of first Intraday data file record written: 2023-10-10 09:39:23.825014. \| 2023-10-10 15:14:38.456 Socket (3) \| CloseSocket call. \| 2023-10-10 15:14:40.839 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2023-10-10 15:14:40.839 Historical data download thread signaled to stop. \| 2023-10-10 15:14:40.839 HD Request # 51 \| Received 719297 Intraday data records from 2023-10-10 09:39:23.018000 to 2023-10-10 15:14:40.704000 (5.6 hours. Delay: 0.1 seconds) and wrote 719196 records for ES-202312-CME \| 2023-10-10 15:14:40.839 HD Request # 51 \| Completion time: 4s. \| 2023-10-10 15:14:40.839 HD Request # 51 \| Intraday data download complete for ES-202312-CME. Unique request ID: 51 \| 2023-10-10 15:14:40.839 Removing historical data download ID 51. \| 2023-10-10 15:14:40.839 Real-time Intraday chart data file updates started for ES-202312-CME \| 2023-10-10 15:14:40.839 Intraday chart data file opened for ES-202312-CME \| 2023-10-10 15:14:40.839 HD Request # 51 \| Enabling Intraday chart updating for symbol. \| 2023-10-10 15:14:40.839 Triggering next historical data download in queue. \| 2023-10-10 15:14:40.839 No download requests in the queue to start downloads for. \| 2023-10-10 15:14:40.839 Socket (3) \| Socket gracefully closed by remote side. \| 2023-10-10 15:14:40.956 Socket (3) \| Closed. \| 2023-10-10 15:14:40.956 Interactive Brokers \| Stopping automatic Trade Position updates for account: U104* \| 2023-10-10 15:14:41.655 Interactive Brokers \| Requesting Trade Positions snapshot and updates for account: U104* \| 2023-10-10 15:14:41.655 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. \| 2023-10-10 15:14:41.755 Interactive Brokers \| Begin Trade Positions processing. \| 2023-10-10 15:14:41.856 Interactive Brokers \| Received Trade Positions download end message for account U104* \| 2023-10-10 15:14:41.857 Interactive Brokers \| Received Trade Positions. Performing final processing. \| 2023-10-10 15:14:41.857 Opened cached Intraday file: C:\SierraChart\Data\ES-202312-CME.scid. Thread ID: 11268 \| 2023-10-10 15:14:44.873

[2023-10-10 19:25:46] #4 [Go To First Post]
John - SC Support - Posts: 36309
You have the correct symbol for the ES (ES-202312-CME), but not for MCL (MCLV23-NYMEX). To start, open your Chartbooks and select "Edit >> Translate Symbols to Current Service". This will change the symbols to what is needed for Interactive Brokers. Then, the next issue is that you are not setup to get real-time data from us for the MCL, which is traded on the NYMEX exchange of the CME Group. Right now you have only the "CME with Market Depth for Non-Professional Trading Acounts" exchange active, so you are only setup to get real-time data for the CME exchange of the CME Group. If you want the Market Depth for MCL, then you would want to activate the "NYMEX with Market Depth for Non-Professional Trading Accounts" to get this data. If you do not want the Market Depth data for that exchange, then activate the "NYMEX Top-of-Book for Non-Professional Trading Accounts". You can adjust your exchange selections at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-10-10 19:33:33] #5 [Go To First Post]
elster - Posts: 4
Thank you. That is one issue fixed. The other issue was when I changed the data to point back to interactive Brokers. I have resolved this, just now. I need to go into the symbol and reselect it again for this to load. This then is giving me the DOM from IBKR and full data. I'll monitor this to make sure, but the data seems to match up whereas before the IBKR data was not showing the correct volume.

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