Support Board
Date/Time: Wed, 27 Nov 2024 00:33:15 +0000
Trading Evaluator (Order reject): Trade Order Error - Symbol mapping from root symbol
View Count: 400
| [2023-10-04 03:05:32] |
| Oxcap - Posts: 65 |
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Hi Support, I am using a VPS with SC using the trading evaluator feature. I have been using VPS with the chartbook for a couple months now and this is first time receiving this trade error message. For my automated trading strategy, I have limit orders that are set once the globex market is open. It was working for the first hour then after that the error message popped up. I attached a screenshot of the the complete message I receive. Can you let me know how I can trouble shoot this error message? Please advise. Thanks, HN |
 Screenshot 2023-10-03 200019.png / V - Attached On 2023-10-04 03:01:18 UTC - Size: 106.12 KB - 93 views |
| [2023-10-04 07:45:31] |
| Sierra_Chart Engineering - Posts: 17187 |
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What symbol is this happening with and we will test.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-04 08:31:30] |
| Sierra_Chart Engineering - Posts: 17187 |
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Are you still having an issue? We cannot reproduce this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-04 11:56:30] |
| Oxcap - Posts: 65 |
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Yes, I am still having issues. I am using MES/MNQ/M2K/MCL. See attached screenshot. To provide more context, I am also using the automated strategy with ES/NQ/RTY/CL with no error message. Let me know if you need more information. Thanks, HN |
| Screenshot 2023-10-04 045020.png / V - Attached On 2023-10-04 11:51:35 UTC - Size: 137.52 KB - 72 views |
| [2023-10-04 13:30:04] |
| Sierra_Chart Engineering - Posts: 17187 |
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We are doing in depth debugging to see what is happening. We are not able to reproduce this. If you edit the trade account you are using, and go to the Symbol/Product Limits tab. For now you can specify a fixed currency value for margin for these products to work around this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-04 14:52:00] |
| Sierra_Chart Engineering - Posts: 17187 |
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The problem is just not reproducible and does not make sense why it would be occurring. No one else would be having this issue. Submit an order at this time and see if you have a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-14 20:53:25] |
| Oxcap - Posts: 65 |
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Hi - I have been monitoring the issue since 10/4/23. So far I have not seen the issue arise again. I will continue to monitor but this support ticket can be closed out. Thanks, HN |
| [2023-10-14 22:54:21] |
| Sierra_Chart Engineering - Posts: 17187 |
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We are fairly sure what has happened. You are reporting, an issue, that occurred after we would do a software update, that lasted a few seconds. It is certainly not an ongoing issue. And at the time you posted, the issue was not presently occurring. Apparently you are continuously submitting orders or order modifications. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-14 22:54:44
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