Support Board
Date/Time: Wed, 27 Nov 2024 03:50:44 +0000
"Trading server did not acknowledge new order" on _MBO stocks
View Count: 202
| [2023-10-03 19:16:30] |
| AntoineOpala - Posts: 66 |
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I am subscribed to the US Equities consolidated tape and NASDAQ Total View market depth. Whenever I open a symbol with the _MBO suffix, I get the following message: "No security definition has been found for the request. Click for symbol information". The data still loads, though. I am able to view the level 2 data. However, when I try to place an order, the order is never recognized. It does not appear in Interactive Brokers either. The trade service log says this after I tried to place an order on META_MBO: Interactive Brokers | Requesting Open orders. | 2023-10-03 14:57:24.318 Interactive Brokers | Sent reqAutoOpenOrders request | 2023-10-03 14:57:24.318 Interactive Brokers | Received Open orders end message. | 2023-10-03 14:57:24.319 Requesting order status for non-responsive order. Time since last action: 64.7 seconds | Symbol: META_MBO | TradeAccount: U10571352 | InternalOrderID: 675 | ServiceOrderID: 115 | Current Status: Order Sent | 2023-10-03 14:58:14.750 * Interactive Brokers | Requesting Open orders. | 2023-10-03 14:58:15.765 Interactive Brokers | Sent reqAutoOpenOrders request | 2023-10-03 14:58:15.765 Interactive Brokers | Received Open orders end message. | 2023-10-03 14:58:15.766 Trading server did not acknowledge new order | Symbol: META_MBO | TradeAccount: U10571352 | InternalOrderID: 675 | ServiceOrderID: 115 | Current Status: Order Sent | 2023-10-03 14:58:15.766 * In Global Settings >> Symbol Settings, I have already updated the symbol settings from server. I have disconnected and reconnected to data. In Global Settings >> Sierra Chart Server Settings, I made sure that Subscribe Market by Order Data When Market Depth Subscribed is set to Yes and that the option for Use Separate Connection for Market by Order Data is set to Yes. |
| [2023-10-03 23:03:14] |
| Sierra_Chart Engineering - Posts: 17190 |
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You need to set the Trade Symbol in Chart Settings: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) To the interactive brokers symbol you want to trade: Interactive Brokers Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-03 23:04:42
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