Support Board
Date/Time: Wed, 27 Nov 2024 03:46:08 +0000
Post From: "Trading server did not acknowledge new order" on _MBO stocks
| [2023-10-03 19:16:30] |
| AntoineOpala - Posts: 66 |
|
I am subscribed to the US Equities consolidated tape and NASDAQ Total View market depth. Whenever I open a symbol with the _MBO suffix, I get the following message: "No security definition has been found for the request. Click for symbol information". The data still loads, though. I am able to view the level 2 data. However, when I try to place an order, the order is never recognized. It does not appear in Interactive Brokers either. The trade service log says this after I tried to place an order on META_MBO: Interactive Brokers | Requesting Open orders. | 2023-10-03 14:57:24.318 Interactive Brokers | Sent reqAutoOpenOrders request | 2023-10-03 14:57:24.318 Interactive Brokers | Received Open orders end message. | 2023-10-03 14:57:24.319 Requesting order status for non-responsive order. Time since last action: 64.7 seconds | Symbol: META_MBO | TradeAccount: U10571352 | InternalOrderID: 675 | ServiceOrderID: 115 | Current Status: Order Sent | 2023-10-03 14:58:14.750 * Interactive Brokers | Requesting Open orders. | 2023-10-03 14:58:15.765 Interactive Brokers | Sent reqAutoOpenOrders request | 2023-10-03 14:58:15.765 Interactive Brokers | Received Open orders end message. | 2023-10-03 14:58:15.766 Trading server did not acknowledge new order | Symbol: META_MBO | TradeAccount: U10571352 | InternalOrderID: 675 | ServiceOrderID: 115 | Current Status: Order Sent | 2023-10-03 14:58:15.766 * In Global Settings >> Symbol Settings, I have already updated the symbol settings from server. I have disconnected and reconnected to data. In Global Settings >> Sierra Chart Server Settings, I made sure that Subscribe Market by Order Data When Market Depth Subscribed is set to Yes and that the option for Use Separate Connection for Market by Order Data is set to Yes. |