Support Board
Date/Time: Wed, 27 Nov 2024 02:26:52 +0000
Missing Data
View Count: 328
| [2023-10-03 15:53:12] |
| RHudson85 - Posts: 33 |
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Good morning, I am having issues with missing data on 6JYZ23. Some backstory, I was having similar problems w/ 6BPU23 (set on continuous unadjusted) a few weeks ago, I was missing ~1 month of data for the M contract. The correction was to open a chart on the M contract and let the data download. With this JY, I am missing data from 2016 until now. Could I go through all the contracts from then until now and download all that data. Sure. Is that feasable? No. Is there a better way to get this data to fill in? I am also having an issue with all data loading. I have to disconnect and re-connect to get data to download most of the time. Is there a solution to this? Thank you. |
| [2023-10-03 16:33:54] |
| John - SC Support - Posts: 36309 |
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What exactly is the symbol as it is entered for your chart. We need the fully entered symbol.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-03 16:41:59] |
| RHudson85 - Posts: 33 |
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6JZ23-CME
Date Time Of Last Edit: 2023-10-03 16:43:23
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| [2023-10-04 14:22:44] |
| John - SC Support - Posts: 36309 |
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Is this in a Sub-Instance (started using File >> New Instance)? If so, then open a chart for that instrument in the Main Instance and load the data as far back as you need, then you should be able to get it into the sub-instance. Also, is this a Daily (or higher timeframe) or an Intraday chart? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-04 14:46:22] |
| RHudson85 - Posts: 33 |
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No, it is not a sub-instance. It is set on intraday chart at 1440 min. It does not matter if I go down timeframes (IE 240 min) and set it for 1000+ days back, the data will not load. I have tried reload and recalculate as well. |
| [2023-10-04 16:03:59] |
| John - SC Support - Posts: 36309 |
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What is "Chart >> Chart Settings >> Symbol >> Continuous Contract" set to?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-04 16:18:57] |
| RHudson85 - Posts: 33 |
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Continuous futures contract - Volume based rollover I have attached a screenshot of things that will hopefully help in being able to assist. Thank you. |
 Capture.PNG / V - Attached On 2023-10-04 16:17:24 UTC - Size: 179.43 KB - 69 views |
| [2023-10-04 16:36:17] |
| Sierra_Chart Engineering - Posts: 17190 |
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First thing to do is to follow the instructions here: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data And re-download data for all contract months. All of them. And you must also update Sierra Chart as explained in the post below. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-04 17:03:17
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| [2023-10-04 16:41:30] |
| John - SC Support - Posts: 36309 |
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Also, you are on a very old version. You really need to update. Follow these instructions to do so: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-04 17:59:14] |
| RHudson85 - Posts: 33 |
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I have re-downloaded data for all contract months as well as installed the latest version. It did not correct the issue. It may be important to note as I tried to explain in my first post, the data does not automatically download. In order to download data, I need to disconnect. Only once I hit disconnect does the data begin downloading. |
| [2023-10-04 18:59:56] |
| Sierra_Chart Engineering - Posts: 17190 |
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There may be a connectivity problem. We want you to follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance And set the Intraday Data Storage Time Unit 1 Minute. And then re-download the data again: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-09 04:26:19] |
| RHudson85 - Posts: 33 |
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I kept working with it and finally was able to get it to download. Not sure which of the above fixed it, but it did. Thank you again.
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