Support Board
Date/Time: Wed, 27 Nov 2024 04:50:57 +0000
eurex ttnet error
View Count: 1021
| [2014-07-16 15:08:24] |
| User021827 - Posts: 174 |
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hi still getting these errors for eurex on amp/ttnet Amp support has checked and they have been able to update charts by deleting and downloading data. But the charts will not update after that until I delete and download data again. Any ideas ? its been over a week now. Symbol Error - FDAX-201409-Eurex is unknown, unavailable, or improperly formatted. FIX message: Product not assigned a gateway: Entry #1 | 2014-07-15 20:21:47 HD Request # 693 - Historical error filtered for FDAX-201409-Eurex, Prior High = 9744.000000, Prior Low = 9743.500000, High = 0.000000, Low = 0.000000, Time Difference = 35774 seconds, Percentage = 45.773998%. | 2014-07-16 11:02:22 |
| [2014-07-16 17:44:18] |
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This is definitely a server side error that AMP needs to help you with: Symbol Error - FDAX-201409-Eurex is unknown, unavailable, or improperly formatted. FIX message: Product not assigned a gateway: Entry #1 | 2014-07-15 20:21:47 No matter how many times you re-download data, it is not going to change that error at all. Although we see a problem with the downloading of the historical chart data. We want you to do is select Global Settings >> Error Filter Settings. Set all of the % Variances to 0. Press OK. After this go to the chart and select Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-16 20:44:15] |
| User021827 - Posts: 174 |
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thank you shane |
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