Support Board
Date/Time: Wed, 27 Nov 2024 04:47:07 +0000
SC US equities and futures data feed - setup question
View Count: 946
| [2014-07-16 12:56:27] |
| User87197 - Posts: 65 |
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Hi SC. I use the interactive brokers trading service linked to the SC realtime data feed which has been working great for futures. I've now enabled the US equities for my account too, but I can't seem to get any equity to use the SC data and instead it's just requesting the IB stock data. Is is possible to access futures and stock data from the SC data service all from a single instance of SC? I am aware that it can be done with two seperate instances but I would like to know whether that is a requirement. I have seen some past threads about this but I am having difficulty understanding what is being said. Many thanks! |
| [2014-07-16 17:25:53] |
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Restart Sierra Chart, open a stock chart when using Interactive Brokers and then post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log You can do this in a single instance, but there are some stock symbol formats with Interactive Brokers that are not going to be mapped properly. In which case you just need to use the simple symbol format. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-16 21:07:09] |
| User87197 - Posts: 65 |
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Ok great. I have done as you mention above. I deleted any data relating to this symbol from my data files folder before starting SC and then tried to open a stock chart for USO. This is the result (it appears to be simply calling up the data from IB) : Software version: 1157 | 2014-07-16 17:03:25 Usage end date: 2014-08-13 | 2014-07-16 17:03:25 Enabled for: Advanced Features. | 2014-07-16 17:03:25 Enabled for: Advanced Features 2. | 2014-07-16 17:03:25 Enabled for: Sierra Chart Historical Data Service. | 2014-07-16 17:03:25 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-07-16 17:03:25 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2014-07-16 17:03:25 Enabled for: US EQUITIES exchanges. | 2014-07-16 17:03:25 Received 1 data feed usernames. | 2014-07-16 17:03:25 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-07-16 17:03:25 Active service: Interactive Brokers | 2014-07-16 17:03:25 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-07-16 17:03:25 2014-07-16 17:03:25 Local computer clock time | 2014-07-16 17:03:25 2014-07-16 21:03:25 GMT time | 2014-07-16 17:03:25 2014-07-16 17:03:25 Time zone adjusted time | 2014-07-16 17:03:25 Time difference to server time: 0 seconds. | 2014-07-16 17:03:25 Program path: C:\SierraChart\ | 2014-07-16 17:03:25 Data Files path: C:\SierraChart\Data\ | 2014-07-16 17:03:25 OS Version Number: 6.1 | 2014-07-16 17:03:25 Checking for new symbol settings for ib | 2014-07-16 17:03:25 Symbol settings are up-to-date for ib | 2014-07-16 17:03:25 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-07-16 17:03:30 Socket (1080) - Connected. | 2014-07-16 17:03:30 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-07-16 17:03:30 TWS server version: 70 | 2014-07-16 17:03:30 IB: Connected. Waiting for account information. | 2014-07-16 17:03:30 IB Account information received. | 2014-07-16 17:03:30 Connected to IB Live account. | 2014-07-16 17:03:30 Year-Month last connected to Live account: 2014-07 | 2014-07-16 17:03:30 Interactive Brokers: Requesting Trade Positions for account: U1346985 | 2014-07-16 17:03:30 Next valid order ID: 685 | 2014-07-16 17:03:30 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-07-16 17:03:30 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2014-07-16 17:03:30 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2014-07-16 17:03:30 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2014-07-16 17:03:30 Next valid order ID: 685 | 2014-07-16 17:03:30 IB Account information received. | 2014-07-16 17:03:30 Connected to IB Live account. | 2014-07-16 17:03:30 Year-Month last connected to Live account: 2014-07 | 2014-07-16 17:03:30 Interactive Brokers: Received Trade Positions download end message for account U1346985 | 2014-07-16 17:03:30 IB: Requesting historical order fills for account U1346985 | 2014-07-16 17:03:35 Interactive Brokers: Received Open orders end message. | 2014-07-16 17:03:35 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\USO.scid | 2014-07-16 17:04:01 Interactive Brokers - Starting real-time market data updates for: USO. ID: 1 | 2014-07-16 17:04:01 Subscribing to symbol: USO SecType: STK Expiry: Exchange: SMART Currency: USD Multiplier: | 2014-07-16 17:04:01 HD Request # 2 - Downloading Intraday chart data for USO to the file USO.scid. Service: ib | 2014-07-16 17:04:01 Compressing file: C:\SierraChart\Data\USO.scid. This may take a while... | 2014-07-16 17:04:01 HD Request # 2 - Download start Date-Time: 2014-07-06 17:04:01.0 | 2014-07-16 17:04:01 HD Request # 2 - Requesting a total of 10 days and 4800 seconds. | 2014-07-16 17:04:01 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 782400. | 2014-07-16 17:04:01 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-07-07 16:54:01 for USO | 2014-07-16 17:04:01 HD Request # 2 - Processing historical data message from TWS | 2014-07-16 17:04:02 HD Request # 2 - Receiving Intraday data for USO starting at 2014-07-07 04:36:00 | 2014-07-16 17:04:02 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-07-07 04:36:00 | 2014-07-16 17:04:02 HD Request # 2 - Received 2809 records and wrote 1477 records from 2014-07-03 05:54:00 to 2014-07-07 16:54:00. | 2014-07-16 17:04:02 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 696000. | 2014-07-16 17:04:03 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-07-08 16:54:01 for USO | 2014-07-16 17:04:03 HD Request # 2 - Processing historical data message from TWS | 2014-07-16 17:04:04 HD Request # 2 - Received 2238 records and wrote 1277 records from 2014-07-07 08:54:00 to 2014-07-08 16:54:00. | 2014-07-16 17:04:04 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 609600. | 2014-07-16 17:04:05 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-07-09 16:54:01 for USO | 2014-07-16 17:04:05 HD Request # 2 - Processing historical data message from TWS | 2014-07-16 17:04:06 HD Request # 2 - Received 2585 records and wrote 1679 records from 2014-07-08 09:21:30 to 2014-07-09 16:54:00. | 2014-07-16 17:04:06 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 523200. | 2014-07-16 17:04:08 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-07-10 16:54:01 for USO | 2014-07-16 17:04:08 HD Request # 2 - Processing historical data message from TWS | 2014-07-16 17:04:08 HD Request # 2 - Received 2862 records and wrote 1901 records from 2014-07-09 08:54:00 to 2014-07-10 16:54:00. | 2014-07-16 17:04:08 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 436800. | 2014-07-16 17:04:10 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-07-11 16:54:01 for USO | 2014-07-16 17:04:10 HD Request # 2 - Processing historical data message from TWS | 2014-07-16 17:04:11 HD Request # 2 - Received 2877 records and wrote 1916 records from 2014-07-10 08:54:00 to 2014-07-11 16:54:00. | 2014-07-16 17:04:11 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 350400. | 2014-07-16 17:04:12 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-07-12 16:54:01 for USO | 2014-07-16 17:04:12 HD Request # 2 - Processing historical data message from TWS | 2014-07-16 17:04:13 HD Request # 2 - Received 2876 records and wrote 371 records from 2014-07-10 12:00:00 to 2014-07-11 19:59:30. | 2014-07-16 17:04:13 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 264000. | 2014-07-16 17:04:14 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-07-13 16:54:01 for USO | 2014-07-16 17:04:14 HD Request # 2 - Processing historical data message from TWS | 2014-07-16 17:04:15 HD Request # 2 - Received 2876 records and wrote 0 records from 2014-07-10 12:00:00 to 2014-07-11 19:59:30. | 2014-07-16 17:04:15 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 177600. | 2014-07-16 17:04:17 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-07-14 16:54:01 for USO | 2014-07-16 17:04:17 HD Request # 2 - Processing historical data message from TWS | 2014-07-16 17:04:17 HD Request # 2 - Received 2879 records and wrote 1547 records from 2014-07-11 08:54:00 to 2014-07-14 16:54:00. | 2014-07-16 17:04:17 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 91200. | 2014-07-16 17:04:19 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-07-15 16:54:01 for USO | 2014-07-16 17:04:19 HD Request # 2 - Processing historical data message from TWS | 2014-07-16 17:04:20 HD Request # 2 - Received 2492 records and wrote 1531 records from 2014-07-14 08:54:00 to 2014-07-15 16:54:00. | 2014-07-16 17:04:20 HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 4800. | 2014-07-16 17:04:21 HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-07-16 16:54:01 for USO | 2014-07-16 17:04:21 HD Request # 2 - Processing historical data message from TWS | 2014-07-16 17:04:22 HD Request # 2 - Received 2879 records and wrote 1918 records from 2014-07-15 08:54:00 to 2014-07-16 16:54:00. | 2014-07-16 17:04:22 HD Request # 2 - IB Backfill - Seconds requested: 4800. Seconds Remaining: 0. | 2014-07-16 17:04:23 HD Request # 2 - Requesting 4800 Seconds of data at 30 secs with ending Date-Time at 2014-07-16 18:14:01 for USO | 2014-07-16 17:04:23 HD Request # 2 - Processing historical data message from TWS | 2014-07-16 17:04:24 HD Request # 2 - Received 21 records and wrote 20 records from 2014-07-16 16:54:00 to 2014-07-16 17:04:00. | 2014-07-16 17:04:24 HD Request # 2 - Received 27394 records from 2014-07-07 04:36:00 to 2014-07-16 17:04:00 (9.5 days) and wrote 13637 records for USO | 2014-07-16 17:04:25 HD Request # 2 - Intraday download COMPLETE for USO. Completion time: 24s | 2014-07-16 17:04:25 Real-time Intraday chart data file updates started for USO | 2014-07-16 17:04:25 |
| [2014-07-16 22:56:03] |
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We cannot see a reason why this will not work from the Message Log. Could you please Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings After that reconnect to the data feed and go to the chart and select Edit >> Delete All Data and Download. We are also going to be testing this from our side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-16 23:22:40] |
| User87197 - Posts: 65 |
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After updating the symbol settings as you suggested the issue has indeed been resolved, looks great! Thanks for helping me out with this! :)
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| [2014-07-16 23:23:57] |
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This is good. It also worked for us.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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