Support Board
Date/Time: Wed, 27 Nov 2024 06:44:47 +0000
Sierra Chart not working after updating to v2543
View Count: 422
| [2023-09-14 17:42:52] |
| User301641 - Posts: 14 |
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I have two instances of Sierra charts installed. Today morning, I updated both installations from version 2528 to latest 2543. One installation works smoothly. The other installation closes when trying to open chartbook. Both installations have same custom studies so don't think that would be an issue. The Sierra chart installation which has problem has chartbook with TPO charts and intraday chart with 300 days and historical charts with 4000 days. The one with no issue has chartbooks with 4 charts max 2-3 days data. When I re-installed the problematic Sierra chart with previous 2528 version, it works without any issue. |
| [2023-09-14 18:20:36] |
| John - SC Support - Posts: 36309 |
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Please get us the chartbook that you believe is causing the issue and we will see if we can reproduce the issue and figure out what may have occurred. Follow the instructions at the following link for how to attach a file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-14 18:55:18] |
| User301641 - Posts: 14 |
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Hi John, Chartbook enclosed. Date Time Of Last Edit: 2023-09-21 14:12:26
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| [2023-09-14 20:32:13] |
| John - SC Support - Posts: 36309 |
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We were able to open the chartbook without any issues. On that version of the software that does not work in version 2543, have you tried starting Sierra Chart without automatically opening any chartbooks? If so, does it crash prior to opening a chartbook? If it does open, then if you start a new chart, do you have an issue? If you open an existing Chartbook, is it then that it crashes? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-14 21:34:07] |
| User301641 - Posts: 14 |
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Sierra Chart crashes upon opening the existing chartbook. I did try testing opening a new chart and it opened without any issue. But when I try to open the chartbook, Sierra chart crashes. The same chartbook opened without any issue when i re-installed older 2528 version. |
| [2023-09-15 01:45:34] |
| Sierra_Chart Engineering - Posts: 17190 |
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Are you using OpenGL? Try disabling OpenGL: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-15 12:03:17] |
| User301641 - Posts: 14 |
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Thanks. Was able to open chartbook after disabling OpenGL.
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| [2023-09-15 14:32:06] |
| Sierra_Chart Engineering - Posts: 17190 |
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We are looking into this issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-15 17:20:41] |
| John - SC Support - Posts: 36309 |
|
This OpenGL issue has been resolved in the latest Release. Please update to version 2547 for this fix.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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