Support Board
Date/Time: Wed, 27 Nov 2024 08:43:26 +0000
Delayed Data no matter what
View Count: 220
| [2023-09-14 02:15:18] |
| User388297 - Posts: 8 |
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Hi Support, I am a longtime AMP/Sierra Chart customer who recently funded and reactivated my SC account. It has had delayed data (10min) since I funded it again. In the last week, I have researched this topic to troubleshoot and taken steps like toggling the service from "SC all" back to CQG, then back to "SC all", disconnecting/reconnecting the feed, but nothing fixes the feed to realtime. Perhaps you have a flow chart to work from on such issues but I need assistance to make this "all" SC/Denali/Teton config work. Thanks, Mr. B |
| [2023-09-14 02:53:13] |
| Sierra_Chart Engineering - Posts: 17191 |
|
You need to activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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