Support Board
Date/Time: Wed, 27 Nov 2024 09:41:04 +0000
max connections
View Count: 413
| [2023-09-07 16:16:40] |
| Boris Libman - Posts: 58 |
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I have 3 instances of Sierra running on my desktop, 2 are connected to Denali/Teton (broker), the third is a funded evaluation account through Rithmic Direct. The Rithmic connected instance of sierra cannot handle order specifically for MNQ (handles other products fine seemingly). Below is excerpt of Trader Service Log (with acct # redacted). Can you help troubleshoot it please. Rithmic Direct - DTC | Requesting trade accounts from server. | 2023-09-07 12:07:02.834 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: XXXX. | 2023-09-07 12:07:02.868 Rithmic Direct - DTC | Received 1 accounts from service. | 2023-09-07 12:07:02.868 TradeActivity files query time: 0.051547 seconds. Entries: 0. Current queries: 1 | 2023-09-07 12:07:02.920 Rithmic Direct - DTC | Requesting historical account balances for account XXXX. Start date-time UTC: 2023-05-06 16:07:02 | 2023-09-07 12:07:02.920 Rithmic Direct - DTC | Requesting Trade Positions data. | 2023-09-07 12:07:03.069 Trading server did not acknowledge new order | Symbol: mnqu3.cme | TradeAccount: XXXX| InternalOrderID: 1166 | Current Status: Order Sent | 2023-09-07 12:07:03.119 * Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-09-07 12:07:07.933 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 3 | 2023-09-07 12:07:07.933 Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 1167. Service Order ID: (none). Symbol: mnqu3.cme. Account: TPT3759203 | 2023-09-07 12:07:19.898 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 1167. Service Order ID: (none). Symbol: mnqu3.cme. Account: XXXX. Number times message previously added: 7 | 2023-09-07 12:07:55.173 * Requesting order status for non-responsive order. Time since last action: 61.8 seconds | Symbol: mnqu3.cme | TradeAccount: XXXX| InternalOrderID: 1167 | Current Status: Order Sent | 2023-09-07 12:08:57.245 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 1167. Service Order ID: (none). Symbol: mnqu3.cme. Account: XXXX| 2023-09-07 12:09:27.243 * |
| [2023-09-07 17:53:43] |
| John - SC Support - Posts: 36309 |
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The MaxConnectionsForSameDevice can be ignored. The issue is simply that you are not able to connect to the Rithmic system for some reason. So Sierra Chart was not able to send a cancel order. Make sure with your broker that your positions are closed out as you want them and that you do not have any open orders that you do not want in that state. From there, you will need to figure out why you are having a connectivity problem with Rithmic. Our only recommendation is to try a different server and see if that works better (maybe they were having an issue with the server you were connected to, we do not know). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-07 17:56:41] |
| Boris Libman - Posts: 58 |
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does it make sense that it would work without a problem on Rithmic with MES but not MNQ?
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| [2023-09-07 18:04:54] |
| John - SC Support - Posts: 36309 |
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[quuote]does it make sense that it would work without a problem on Rithmic with MES but not MNQ?[/quote] No, this does not make sense. From our perspective, there should not be any difference, but you should check with your broker/Rithmic. It is possible that Rithmic routes certain orders based on symbols to certain servers, and the particular server for MNQ is having an issue. Or it could just have been timing. Really - we do not know. The above is just conjecture to point out that anything is possible. In the end, this is some kind of network/connectivity issue between your site and the Rithmic servers. Unfortunately, there is nothing we can do to help, except to point this out. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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