Support Board
Date/Time: Wed, 27 Nov 2024 09:56:28 +0000
Post From: max connections
| [2023-09-07 16:16:40] |
| Boris Libman - Posts: 58 |
|
I have 3 instances of Sierra running on my desktop, 2 are connected to Denali/Teton (broker), the third is a funded evaluation account through Rithmic Direct. The Rithmic connected instance of sierra cannot handle order specifically for MNQ (handles other products fine seemingly). Below is excerpt of Trader Service Log (with acct # redacted). Can you help troubleshoot it please. Rithmic Direct - DTC | Requesting trade accounts from server. | 2023-09-07 12:07:02.834 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: XXXX. | 2023-09-07 12:07:02.868 Rithmic Direct - DTC | Received 1 accounts from service. | 2023-09-07 12:07:02.868 TradeActivity files query time: 0.051547 seconds. Entries: 0. Current queries: 1 | 2023-09-07 12:07:02.920 Rithmic Direct - DTC | Requesting historical account balances for account XXXX. Start date-time UTC: 2023-05-06 16:07:02 | 2023-09-07 12:07:02.920 Rithmic Direct - DTC | Requesting Trade Positions data. | 2023-09-07 12:07:03.069 Trading server did not acknowledge new order | Symbol: mnqu3.cme | TradeAccount: XXXX| InternalOrderID: 1166 | Current Status: Order Sent | 2023-09-07 12:07:03.119 * Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-09-07 12:07:07.933 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 3 | 2023-09-07 12:07:07.933 Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 1167. Service Order ID: (none). Symbol: mnqu3.cme. Account: TPT3759203 | 2023-09-07 12:07:19.898 * Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 1167. Service Order ID: (none). Symbol: mnqu3.cme. Account: XXXX. Number times message previously added: 7 | 2023-09-07 12:07:55.173 * Requesting order status for non-responsive order. Time since last action: 61.8 seconds | Symbol: mnqu3.cme | TradeAccount: XXXX| InternalOrderID: 1167 | Current Status: Order Sent | 2023-09-07 12:08:57.245 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 1167. Service Order ID: (none). Symbol: mnqu3.cme. Account: XXXX| 2023-09-07 12:09:27.243 * |