Support Board
Date/Time: Wed, 27 Nov 2024 10:51:32 +0000
Binance Futures data being delayed lately
View Count: 417
| [2023-09-01 18:40:50] |
| User398876 - Posts: 2 |
|
Hi, I've switched from Tradingview to Sierra Chart and have been a really successful change ever since. But lately, specially on the last three weeks I am having problems with the data not updating correctly, resulting in some serious drawbacks. I've noticed it happens whenever there's big volume movements on BTC, but today for example, it happened regardless volume increase and up to this moment (5 hours later) the data didn't synchronized. I am having to use Tradingview again (which by the way, didn't show any slow or halting on the moments that Sierra did) but it doesn't have tick charts, so I'm basically tied to Sierra. 1 - My connection seems fine, since I am able to use it to work, browse and as said above, Tradingview keeps functioning. 2- I am mostly monitoring two symbols at a time, SOL and BTC. Sometimes BTC keeps functioning while SOL stops altogether or get really delayed. I attached a screenshot of today showing the difference between 1m chart time and the PC time (by the way, GMT -03:00 in case you need to know). 3 - I tried a different PC and another internet provider but the problem seems to persist. 4 - The PC specs I'm using are at the end of the post 5 - Tried using only 1H to see if it would help in case the tick was using too much bandwidth but it didn't make any difference. 6 - I've been successfully using SC up to this point with different symbols and time frames for Binance Futures, only recently this kind of problems started happening. Can you help me? It started happening about 3 weeks ago, but it is turned more frequently to the point it is happening daily. System stats: CPU: Ryzen t 5800x Ram: 32GB DDR4 HDD: 500GB SSD (abot 200gb free) Internet connection: 1GBps |
 Captura de tela 2023-09-01 132651.jpg / V - Attached On 2023-09-01 18:07:39 UTC - Size: 600.72 KB - 110 views |
| [2023-09-05 12:39:50] |
| Sierra_Chart Engineering - Posts: 17191 |
|
Not sure what we can do about this. We do see problems with the Binance source data feed which we access in Europe. Since we cannot access in the US. How has it been the last two days?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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