Support Board
Date/Time: Wed, 27 Nov 2024 10:28:04 +0000
HIstorical Download Skipped - error
View Count: 364
| [2023-08-30 12:14:37] |
| HeyUgly - Posts: 247 |
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This just started happening last night, never seen this error on Sierra before Is there some setting that got changed possibly on my end? I just wake my pc up from sleep like I always do, never have an issue, but today theres a huge gap in the charts and a popup on the charts that says this "Historical Download Skipped" Any Ideas? |
| [2023-08-30 12:37:23] |
| HeyUgly - Posts: 247 |
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I have cleared the log, redownloaded the data and still got the error I have historical data for Rithmic username and password setup properly. Odd this just started happening overnight. I have nothing to post from the message log because it wont attempt to download it Date Time Of Last Edit: 2023-08-30 12:52:09
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| [2023-08-30 15:32:38] |
| John - SC Support - Posts: 36309 |
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What is the symbol for which this error occurred? Can you please give us an image of the error since it is not in the log? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-30 16:06:43] |
| HeyUgly - Posts: 247 |
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Sure , thank you. Symbol - ESU3.CME picture of error below, thats all that happens, nothing prints on the log. Date Time Of Last Edit: 2023-08-30 16:07:03
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 Sierra HIstorical.png / V - Attached On 2023-08-30 16:06:57 UTC - Size: 1.26 KB - 77 views |
| [2023-08-30 17:49:10] |
| John - SC Support - Posts: 36309 |
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Can you please post your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We hope there is something in there that can help us determine what is occurring. Does the message eventually go away, and are you actually missing any data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-30 17:56:18] |
| HeyUgly - Posts: 247 |
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first time its ever happened was this am, after computer was sleeping, as i do everyday... usually downloads the data right away missing. The message goes away quickly but the data has never come back on the charts so far today. Ill follow the directions now |
| [2023-08-30 18:00:03] |
| HeyUgly - Posts: 247 |
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no dice, log came up empty after following directions. I will test again tonight to see if problem repeats and I will update the thread. TY John |
| [2023-08-30 20:40:58] |
| John - SC Support - Posts: 36309 |
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Have you received any data at all today? Are you having an issue with a single symbol or all symbols?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-30 20:44:52] |
| John - SC Support - Posts: 36309 |
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We want you to do the following. Update the main instance of Sierra Chart: Software Download: Fast Update Restart all of the sub instances if you were running any. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And disable the use of custom symbol settings as explained in Step 6 of the above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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