Support Board
Date/Time: Wed, 27 Nov 2024 14:44:30 +0000
My Renko chart does not display all data even though i pay for Denali Data!
View Count: 319
| [2023-08-14 23:25:56] |
| User328099 - Posts: 14 |
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Hi I am having issues with my Renko bars, they look very strange,and before they never looked like this. how do i fix it!? Logs: TradeActivity files query time: 0.374601 seconds. Entries: 0. Current queries: 2 | 2023-08-14 19:03:27.563 TradeActivity files query time: 0.117088 seconds. Entries: 249. Current queries: 1 | 2023-08-14 19:03:27.680 TradeActivity files query time: 0.018367 seconds. Entries: 0. Current queries: 3 | 2023-08-14 19:03:33.431 TradeActivity files query time: 0.018809 seconds. Entries: 297. Current queries: 4 | 2023-08-14 19:03:33.450 TradeActivity files query time: 0.017658 seconds. Entries: 0. Current queries: 4 | 2023-08-14 19:03:33.468 TradeActivity files query time: 0.016556 seconds. Entries: 0. Current queries: 4 | 2023-08-14 19:03:33.484 TradeActivity files query time: 0.021239 seconds. Entries: 297. Current queries: 5 | 2023-08-14 19:03:33.546 TradeActivity files query time: 0.017732 seconds. Entries: 297. Current queries: 6 | 2023-08-14 19:03:34.054 TradeActivity files query time: 0.017195 seconds. Entries: 297. Current queries: 3 | 2023-08-14 19:03:34.071 TradeActivity files query time: 0.017429 seconds. Entries: 0. Current queries: 1 | 2023-08-14 19:03:34.660 TradeActivity files query time: 0.016743 seconds. Entries: 0. Current queries: 1 | 2023-08-14 19:03:35.615 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-08-14 19:03:35.648 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-08-14 19:03:35.648 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2023-08-14 19:03:35.648 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2023-08-14 19:03:35.648 TradeActivity files query time: 0.016607 seconds. Entries: 0. Current queries: 1 | 2023-08-14 19:03:35.658 TradeActivity files query time: 0.016299 seconds. Entries: 0. Current queries: 1 | 2023-08-14 19:03:35.783 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-08-14 19:03:35.804 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-08-14 19:03:35.804 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-08-14 19:03:36.186 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-08-14 19:03:36.186 TradeActivity files query time: 0.000029 seconds. Entries: 0. Current queries: 1 | 2023-08-14 19:03:39.917 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2023-08-14 19:03:41.161 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2023-08-14 19:03:41.161 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2023-08-14 19:03:41.161 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2023-08-14 19:03:41.161 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2023-08-14 19:13:27.328 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2023-08-14 19:13:27.328 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2023-08-14 19:13:27.416 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2023-08-14 19:13:27.416 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2023-08-14 19:13:27.422 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2023-08-14 19:13:27.422 TradeActivity files query time: 0.016671 seconds. Entries: 0. Current queries: 1 | 2023-08-14 19:14:30.808 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2023-08-14 19:15:19.321 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2023-08-14 19:15:19.321 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2023-08-14 19:15:19.408 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2023-08-14 19:15:19.408 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-08-14 19:15:19.414 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-08-14 19:15:19.414 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2023-08-14 19:15:19.418 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2023-08-14 19:15:19.418 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-08-14 19:15:19.418 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-08-14 19:15:19.418 Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-08-14 19:15:19.544 Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-08-14 19:15:19.544 TradeActivity files query time: 0.016600 seconds. Entries: 0. Current queries: 1 | 2023-08-14 19:15:29.996 Date Time Of Last Edit: 2023-08-14 23:29:26
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| [2023-08-15 13:31:24] |
| User328099 - Posts: 14 |
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Can someone please help me with this? I added screenshots of my issues above. I added a video here as well.
Date Time Of Last Edit: 2023-08-15 13:36:39
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Private File |
| [2023-08-15 15:44:56] |
| John - SC Support - Posts: 36315 |
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Are you running a replay when it looks like that, or is that the live data? -- Separately, we see that you have several exchanges active for the CME Group that are not necessary. In particular, you have the "E-Mini for Professionals" active and your "Verified Until" date for a non-professional is 2023-07-16, therefore the only exchange that is actually working for your is the "E-Mini for Professionals". If you are not going to be able to meet the requirement for a non-professional for the CME Group, then you should deactivate all the non-professional exchanges that you have activated. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-15 19:45:45] |
| User328099 - Posts: 14 |
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Live Data, and now its RANDOMLY working, and i changed nothing! what caused this issue in the first place, and what is the equivalent of market data for CME FOR Professional?
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| [2023-08-15 21:26:28] |
| John - SC Support - Posts: 36315 |
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Please get us your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. --- We are not really sure what you are asking in terms of "what is the equivalent of market data for CME FOR Professional?". You have the "CME E-Mini for Professionals and Users without a Trading Account" activated. Since your "Verified Until" date is currently July 16, 2023, you are only able to get data from this Professional exchange. The Non-Professional exchanges will not work since you have not connected to a live, funded, futures trading account since June 16, 2023. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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