Support Board
Date/Time: Wed, 27 Nov 2024 03:34:22 +0000
Windows error code 10053: An established connection was aborted by the software in your host mac
View Count: 4602
| [2014-07-11 09:52:37] |
| T44 - Posts: 363 |
|
Running on Windows 7, I am sill experiencing the same disconnection issue. This time the error message refers to the software in the host machine - can SC support help with this or should I report direct to CTS? CTS FIX socket (1728) - Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-07-11 05:49:55
CTS FIX socket (1728) - SSL shutdown indicates not able to send 'close notify'. | 2014-07-11 05:49:55 CTS FIX socket (1728) - SSL has been shut down. | 2014-07-11 05:49:55 CTS FIX socket (1728) - SSL object has been freed. SSL state is now disconnected. | 2014-07-11 05:49:55 CTS FIX socket (1728) - Shutdown and closed. | 2014-07-11 05:49:55 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2014-07-11 05:49:55 Connection to the external service has been lost. | 2014-07-11 05:49:55 CTS FIX: Disconnected. | 2014-07-11 05:49:56 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-07-11 05:49:56 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-07-11 05:49:59 CTS FIX - Firm: Dorman | 2014-07-11 05:49:59 CTS FIX socket (0) - Resolved address fix.t4login.com to IP 74.201.6.106 | 2014-07-11 05:49:59 CTS FIX socket (1728) - Connected. | 2014-07-11 05:49:59 CTS FIX socket (1728) - Starting SSL connection. | 2014-07-11 05:49:59 CTS FIX socket (1728) - SSL connection established. | 2014-07-11 05:49:59 CTS FIX: Sending the Logon message. | 2014-07-11 05:50:00 CTS FIX: Connected to data and trade server. FIX version: 4.3.7.0 | 2014-07-11 05:50:00 CTS T4 FIX - Starting real-time market data updates for: 6E.20140900.CME_Fo. ID: 1 | 2014-07-11 05:50:00 CTS T4 FIX - Starting real-time market data updates for: GC.20140800.CME_CO. ID: 2 | 2014-07-11 05:50:00 CTS T4 FIX - Starting real-time market data updates for: NG.20140800.CME_NY. ID: 3 | 2014-07-11 05:50:00 CTS T4 FIX - Starting real-time market data updates for: CL.20140800.CME_NY. ID: 4 | 2014-07-11 05:50:00 CTS T4 FIX - Starting real-time market data updates for: ES.20140900.CME_Eq. ID: 5 | 2014-07-11 05:50:00 CTS T4 FIX - Starting real-time market data updates for: YM.20140900.CME_E. ID: 6 | 2014-07-11 05:50:00 CTS T4 FIX - Starting real-time market data updates for: NQ.20140900.CME_Eq. ID: 7 | 2014-07-11 05:50:00 CTS T4 FIX - Starting real-time market data updates for: TF.20140900.ICE_IN. ID: 8 | 2014-07-11 05:50:00 |
| [2014-07-11 10:10:36] |
| |
|
CTS should have an indication of why the problem is occurring. At what frequency does this occur? One thing we recommend , if it is not difficult, is to not use any market depth features for any of the symbols to reduce bandwidth to see if that helps. We suspect, the problem has something to do with bandwidth usage or server load. Another thing you can do is to subscribe to the Sierra Chart Exchange Data Feed for the rest of this month. If the problem is market data feed related, then we are confident that will solve the problem. You can do that for all of the CME markets. For the Russell index, the exchange fee is high. You can continue to rely on CTS for that. More information: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-11 10:27:44] |
| T44 - Posts: 363 |
|
Just for additional information, reporting this one to CTS Support. The data feed was lost. There was no activity for at least 60.0 seconds. | 2014-07-11 06:26:12
Connection to the external service has been lost. | 2014-07-11 06:26:12 CTS FIX: Sending a Logout message. | 2014-07-11 06:26:12 CTS FIX: Disconnected. | 2014-07-11 06:26:12 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-07-11 06:26:12 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-07-11 06:26:15 CTS FIX - Firm: Dorman | 2014-07-11 06:26:15 CTS FIX: Unable to connect. The last connection is still in the process of logging out. | 2014-07-11 06:26:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-07-11 06:26:15 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-07-11 06:26:15 CTS FIX: Disconnected. | 2014-07-11 06:26:15 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-07-11 06:26:15 CTS FIX: No heartbeat messages received from server. Sent Test Request message to server. | 2014-07-11 06:26:16 CTS FIX: Waiting for Logout response timed out. Closing the socket now. | 2014-07-11 06:26:16 CTS FIX socket (1740) - SSL shutdown indicates not able to send 'close notify'. | 2014-07-11 06:26:16 CTS FIX socket (1740) - SSL has been shut down. | 2014-07-11 06:26:16 CTS FIX socket (1740) - SSL object has been freed. SSL state is now disconnected. | 2014-07-11 06:26:16 CTS FIX socket (1740) - Shutdown and closed. | 2014-07-11 06:26:16 CTS FIX: Socket closed without completing the logout sequence. | 2014-07-11 06:26:16 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-07-11 06:26:18 CTS FIX - Firm: Dorman | 2014-07-11 06:26:18 CTS FIX socket (0) - Resolved address fix.t4login.com to IP 74.201.6.106 | 2014-07-11 06:26:18 CTS FIX socket (2260) - Connected. | 2014-07-11 06:26:18 CTS FIX socket (2260) - Starting SSL connection. | 2014-07-11 06:26:18 CTS FIX socket (2260) - SSL connection established. | 2014-07-11 06:26:18 CTS FIX: Sending the Logon message. | 2014-07-11 06:26:19 CTS FIX: Connected to data and trade server. FIX version: 4.3.7.0 | 2014-07-11 06:26:19 |
| [2014-07-11 10:41:15] |
| |
|
This does appear to be a CTS issue: The data feed was lost. There was no activity for at least 60.0 seconds. | 2014-07-11 06:26:12 You just need to give them this time and the time zone. They need to see why there was no activity. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-11 10:43:54] |
| T44 - Posts: 363 |
|
And for completeness, these issues are occurring at the same time on the Windows CTS T4 platform, so likely a connectivity or CTS issue.
|
To post a message in this thread, you need to log in with your Sierra Chart account: