Support Board
Date/Time: Wed, 27 Nov 2024 02:24:28 +0000
Erro msg when placing a trade
View Count: 1167
| [2014-07-11 02:09:02] |
| User87794 - Posts: 10 |
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Hi I have received the following error msg when I attempted to place a live trade: Trade Activity Log file read result: 335 records inserted. 0 records filtered. | 2014-07-10 21:59:15 Trade Activity Log file date-time limits: Sim record date-time limit is 2014-06-26 00:00:00. Non-sim record date-time limit is 2014-06-10 00:00:00. Non-sim fill record date-time limit is 2014-04-09 00:00:00. | 2014-07-10 21:59:15 Trade Order Error - FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null . Internal Order ID: 367. Service Order ID: (none). Symbol: AUDUSD | 2014-07-10 22:00:13 Trade Order Error - FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null . Internal Order ID: 370. Service Order ID: (none). Symbol: AUDUSD | 2014-07-10 22:03:32 Can you please tell me what I have to do to correct this? Thank you Randell |
| [2014-07-11 03:08:16] |
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Make sure you have set Global Settings >> Data/Trade Service Settings >>Connection Details >> Account. Usually this should be the same as Username. It needs to be set your FXCM account number. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-11 06:15:39] |
| User87794 - Posts: 10 |
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Thank you for your response. I checked the account details and they are all there and correct. I am getting the correct data feed as well. the message below is the new message I received after checking account details: Trade Activity Log file read result: 335 records inserted. 0 records filtered. | 2014-07-10 21:59:15 Trade Activity Log file date-time limits: Sim record date-time limit is 2014-06-26 00:00:00. Non-sim record date-time limit is 2014-06-10 00:00:00. Non-sim fill record date-time limit is 2014-04-09 00:00:00. | 2014-07-10 21:59:15 Trade Order Error - FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null . Internal Order ID: 367. Service Order ID: (none). Symbol: AUDUSD | 2014-07-10 22:00:13 Trade Order Error - FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null . Internal Order ID: 370. Service Order ID: (none). Symbol: AUDUSD | 2014-07-10 22:03:32 Trade Order Error - FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null . Internal Order ID: 373. Service Order ID: (none). Symbol: AUDUSD | 2014-07-10 22:21:30 Trade Order Error - FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null . Internal Order ID: 376. Service Order ID: (none). Symbol: AUDUSD | 2014-07-10 22:24:00 Trade Order Error - FXCM order update (Rejected). Info: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null . Internal Order ID: 382. Service Order ID: (none). Symbol: EURUSD | 2014-07-11 02:04:34 Do you have any other suggestions? Thank you for your assistance Randell |
| [2014-07-11 06:48:22] |
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This error text comes direct from the FXCM FIX server: Info: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null It is FIX field 58. Contact FXCM and let them know you are getting that when submitting an order. Also let them know your account number. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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