Support Board
Date/Time: Wed, 27 Nov 2024 02:25:05 +0000
Not a valid chartbook file?
View Count: 1076
| [2014-07-10 22:53:59] |
| joshtrader - Posts: 488 |
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SC, I copied a .cht file from my work computer to my home, and my home version of SC, which is up to date and the same as my work (maybe off by 3 version numbers) will not open the file. It says: "The Chartbook file is not a valid chartbook" .. I have attached it privately to this message. Also, I got errors that the SC config file was not valid.
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Private File |
| [2014-07-11 00:46:54] |
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We have opened this file in a binary editor and it consists of nothing but zeros. We are certain the reason for this has to do with a bug at the operating system level. Not within Sierra Chart. Use one of your backup Chartbooks. Refer to: https://www.sierrachart.com/index.php?page=doc/doc_Chartbooks.html#BackupChartbook There are also backups of the main configuration file located in the Backups folder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-11 00:47:08
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| [2014-07-11 01:03:50] |
| joshtrader - Posts: 488 |
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Wow, that is so strange. I copied the file using google drive and so the fact that it did this is concerning to me. I will do some tests--sorry for the inconvenience.
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| [2014-07-11 03:10:47] |
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We have seen this even when Sierra Chart has saved files normally. We changed the way the files are written so we do not perform a truncate before rewriting the file and instead cut the end of the file off, if necessary, after writing again to ensure the existing data is not reset. Therefore, in more recent versions, the last six months or so, there really should not be a reason why this would occur. And in the past when it occurred, we do strongly suspect that it is a Windows bug. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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