Support Board
Date/Time: Wed, 27 Nov 2024 19:37:53 +0000
Error downloading historical & intraday data, permission denied
View Count: 394
| [2023-07-24 16:08:39] |
| tfh6252 - Posts: 20 |
|
I'm using Denali and cannot download any data. The symbol settings are verified correct per SC's database, and I've unselected Custom Symbol Settings, deleted all data and redownloaded. Session times are verified correct. In fact, no settings have changed in years, and this is a new issue. Symbol Error - ESU3.CME is unknown, unavailable, or improperly formatted. permission denied | 2023-07-24 11:06:16.486 Rithmic Direct - DTC (Data) | Security Definition request has been rejected. Reason: permission denied. ID = 1 | 2023-07-24 11:06:16.494 Symbol Error - MESU3.CME is unknown, unavailable, or improperly formatted. permission denied | 2023-07-24 11:06:16.494 Rithmic Direct - DTC (Data) | Security Definition request has been rejected. Reason: permission denied. ID = 3 | 2023-07-24 11:06:16.494 Symbol Error - NQU3.CME is unknown, unavailable, or improperly formatted. permission denied | 2023-07-24 11:06:16.494 Rithmic Direct - DTC (Data) | Security Definition request has been rejected. Reason: permission denied. ID = 4 | 2023-07-24 11:06:16.494 Symbol Error - RTYU3.CME is unknown, unavailable, or improperly formatted. permission denied | 2023-07-24 11:06:16.494 Tom Hervert |
| [2023-07-24 19:17:35] |
| John - SC Support - Posts: 36343 |
|
You are not setup to get data from our Denali Exchange Data Feed - you do not have any exchanges activated. You did have data through us at one point, but it did not renew on May 1, 2023. Therefore, the Permission Denied error you are getting is what is causing you to not get the data from Rithmic. You can either try to work through the Permission Denied error using what information we have available on this at the following link: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Or you can activate the CME Group exchanges you want and use our Denali Exchange Data Feed instead. You can activate the exchange(s) at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Also, if you use the Denali data, then remove the entries you have in the "Global Settings >> Data/Trade Service Settings >> Main Settings >> Market Data ..." and "Historical Data..." fields. This should avoid the Permission Denied error. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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