Support Board
Date/Time: Wed, 27 Nov 2024 18:31:23 +0000
No Data Printing for my CQG charts
View Count: 498
| [2023-07-21 15:49:16] |
| User727459 - Posts: 4 |
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I am using CQG connected to AMP, all the licenses are correct and signed, but the charts are printing blank, and my last printed date on TPO's are 7th July 2023 and footprint chart is blank
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| [2023-07-21 17:57:19] |
| John - SC Support - Posts: 36331 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-23 16:29:44] |
| User727459 - Posts: 4 |
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Software version: 2524 64-bit | 2023-07-23 16:26:22.411 Primary Thread ID: 268 | 2023-07-23 16:26:22.411 Usage end date: 2023-08-19 | 2023-07-23 16:26:22.411 Enabled for: Advanced Features 2. | 2023-07-23 16:26:22.411 Enabled for: Sierra Chart Historical Data Service. | 2023-07-23 16:26:22.411 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-07-23 16:26:22.411 Enabled for: Delayed Denali Exchange Data Feed. | 2023-07-23 16:26:22.411 Enabled for exchange2: CME | 2023-07-23 16:26:22.411 Enabled for exchange2: fairx_exchange.data | 2023-07-23 16:26:22.411 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-07-23 16:26:22.411 Current selected Data/Trading service: CQG WebAPI | 2023-07-23 16:26:22.411 Custom symbol settings values: enabled | 2023-07-23 16:26:22.411 Chart Update Interval: 500 | 2023-07-23 16:26:22.411 Intraday Data Storage Time Unit: 1 | 2023-07-23 16:26:22.411 Time Zone: +00:00:00 (UTC+00) | 2023-07-23 16:26:22.411 2023-07-23 16:26:22 Local computer time in UTC | 2023-07-23 16:26:22.411 2023-07-23 16:26:22 Local computer time in SC Time Zone | 2023-07-23 16:26:22.411 2023-07-21 14:13:55 Server time in UTC | 2023-07-23 16:26:22.411 Local computer UTC time and Server UTC time difference: 3 seconds. | 2023-07-23 16:26:22.411 Program path: Y:\SierraChart\ | 2023-07-23 16:26:22.411 Data Files path: Y:\SierraChart\Data\ | 2023-07-23 16:26:22.411 OS Version Number: 6.1 | 2023-07-23 16:26:22.411 Locale Setting: C | 2023-07-23 16:26:22.411 DLLs: UserContributedStudies_64.dll | 2023-07-23 16:26:22.412 Allowed protected custom studies: | 2023-07-23 16:26:22.412 Crash reporter started: true | 2023-07-23 16:26:22.412 DTC Client socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-07-23 16:26:30.179 DTC Client socket (3) | Closed. | 2023-07-23 16:26:30.180 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-07-23 16:26:30.180 Saved Chartbook: G7FXSTAGE2FINALCHARTBOOKALL-200608-010527-1 (1).Cht. Time: 0.0151 seconds. | 2023-07-23 16:26:37.716 Unsubscribed from market depth data for F.US.CLEU23 | 2023-07-23 16:26:40.860 Unsubscribed from market depth data for F.US.EPU23 | 2023-07-23 16:26:40.860 DTC Client socket (3) | Deleting network socket now after delay. | 2023-07-23 16:27:00.181 F.US.EPU23 1 Min #1 | Reloading chart. | 2023-07-23 16:27:03.745 F.US.EPU23 1 Min #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 18093-12-16 23:07:00. Next Bar Date Time: 2023-07-21 13:58:00. Filename: F.US.EPU23.scid | 2023-07-23 16:27:03.774 F.US.EPU23 Daily #2 | Reloading chart. | 2023-07-23 16:27:08.450 F.US.EPU23 Daily #2 | >= 1 Day from current Date to last Date in file. Downloading historical Daily data | 2023-07-23 16:27:08.676 Added historical Daily data request for F.US.EPU23 to the queue. | 2023-07-23 16:27:08.948 Triggering next historical data download in queue. | 2023-07-23 16:27:08.948 HD Request # 61 | Downloading Historical Daily chart data for F.US.EPU23. Starting date: 2023-07-19. Service: cqg | 2023-07-23 16:27:09.092 HD Request # 61 | Requesting historical Daily data for ESU23 starting at 2023-07-18. SC External HD service. | 2023-07-23 16:27:09.428 HD Request # 61 | Receiving historical Daily data for F.US.EPU23 starting at 2023-07-19. | 2023-07-23 16:27:09.819 HD Request # 61 | Writing historical Daily data to the file F.US.EPU23.dly. | 2023-07-23 16:27:09.819 HD Request # 61 | Bytes received: 246 | 2023-07-23 16:27:09.826 HD Request # 61 | Received 4 Daily data records from 2023-07-19 00:00:00 to 2023-07-21 00:00:00 (3.0 days) and wrote 3 records for F.US.EPU23 | 2023-07-23 16:27:09.826 HD Request # 61 | Completion time: 0s. | 2023-07-23 16:27:09.826 HD Request # 61 | Daily data download complete for F.US.EPU23. Unique request ID: 56 | 2023-07-23 16:27:09.826 Removing historical data download ID 56. | 2023-07-23 16:27:09.826 Triggering next historical data download in queue. | 2023-07-23 16:27:09.826 No download requests in the queue to start downloads for. | 2023-07-23 16:27:09.827 F.US.EPU23[M] Daily #2 | Reloading chart. | 2023-07-23 16:27:09.964 File >> Disconnect selected. | 2023-07-23 16:27:41.353 CQG WebAPI | Sending Web API Logoff message. | 2023-07-23 16:27:41.353 CQG WebSocket socket (6) | CloseSocket call. | 2023-07-23 16:27:41.353 CQG WebSocket | WebSocket closed. | 2023-07-23 16:27:41.353 CQG WebAPI | WebSocket closed. | 2023-07-23 16:27:41.353 CQG WebSocket socket (6) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-07-23 16:27:41.354 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-23 16:27:41.354 CQG WebSocket socket (6) | Write has completed. Shutdown being performed. | 2023-07-23 16:27:41.354 CQG WebSocket socket (6) | Shutdown started. Waiting for graceful close. | 2023-07-23 16:27:41.354 DTC Client socket (5) | CloseSocket call. | 2023-07-23 16:27:41.354 DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2023-07-23 16:27:41.354 Denali Data Feed | Disconnected from the server. | 2023-07-23 16:27:41.354 CQG WebAPI | Disconnected. | 2023-07-23 16:27:41.354 CQG WebSocket socket (6) | Socket gracefully closed by remote side. | 2023-07-23 16:27:41.381 CQG WebSocket socket (6) | Closed. | 2023-07-23 16:27:41.382 DTC Client socket (5) | Socket gracefully closed by remote side. | 2023-07-23 16:27:41.470 DTC Client socket (5) | Closed. | 2023-07-23 16:27:41.470 CQG WebAPI | Connecting to server api.cqg.com | 2023-07-23 16:27:47.114 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-07-23 16:27:47.114 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-07-23 16:27:47.115 CQG WebSocket socket (1) | New receive buffer size: 0 | 2023-07-23 16:27:47.115 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.175. | 2023-07-23 16:27:47.115 CQG WebSocket | Opening WebSocket. | 2023-07-23 16:27:47.145 CQG WebSocket | Sending WebSocket handshake. | 2023-07-23 16:27:47.145 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-07-23 16:27:47.219 CQG WebSocket | Server header | Connection: Upgrade | 2023-07-23 16:27:47.219 CQG WebSocket | Server header | Sec-WebSocket-Accept: sCBrbY5fCBDe285iSNzfP2liuS0= | 2023-07-23 16:27:47.219 CQG WebSocket | Server header | Server: WebSocket++/0.8.2 | 2023-07-23 16:27:47.219 CQG WebSocket | Server header | Upgrade: websocket | 2023-07-23 16:27:47.219 CQG WebSocket | Server header | | 2023-07-23 16:27:47.219 CQG WebSocket | Web socket state is now open. | 2023-07-23 16:27:47.219 CQG WebAPI | WebSocket connected. | 2023-07-23 16:27:47.219 CQG WebAPI | Sending market data logon message. | 2023-07-23 16:27:47.219 CQG WebAPI | Base Time: 2023-07-23T05:10:46. 2023-07-23 05:10:46 | 2023-07-23 16:27:47.451 CQG WebAPI | Logon successful. Session Token = hyC2CqZ7vzI1ZtrWJZl25WBoOBdWccC8xNL5exgkugYSjpr2brXz4GA2zzNHP9wpYy3kvWgGfu5 | 2023-07-23 16:27:47.451 CQG WebAPI | Connected to server complete. | 2023-07-23 16:27:47.452 Triggering next historical data download in queue. | 2023-07-23 16:27:47.452 Subscribing to symbol for symbol alert. F.US.GCEG22 | 2023-07-23 16:27:47.452 Using symbol data fast lookup vector | 2023-07-23 16:27:47.452 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.GCEG22. ID: 1 | 2023-07-23 16:27:47.452 Symbol Error - F.US.GCEG22 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.GCEG22. ID: 1 | 2023-07-23 16:27:47.452 Subscribing to symbol for symbol alert. F.US.EPH22 | 2023-07-23 16:27:47.452 Mapping F.US.EPH22 to ESH22. Service code: cme | 2023-07-23 16:27:47.453 Denali Data Feed | Starting real-time market data updates for: F.US.EPH22 (ESH22). ID: 2 Service code: cme | 2023-07-23 16:27:47.453 Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 10048 | 2023-07-23 16:27:47.453 CQG WebAPI | Sending symbol resolution request for F.US.EPH22. ID: 259615 | 2023-07-23 16:27:47.453 Denali Data Feed | Requesting security definition data for: F.US.EPH22 (ESH22). ID: 2 | 2023-07-23 16:27:47.453 Updated verified funded futures trading account ending date to: 2023-08-22 16:27:47 | 2023-07-23 16:27:47.453 CQG WebAPI | Sending Trade Accounts request message. | 2023-07-23 16:27:47.453 No download requests in the queue to start downloads for. | 2023-07-23 16:27:47.453 Mapping F.US.EPU23 to ESU23. Service code: cme | 2023-07-23 16:27:47.454 Denali Data Feed | Starting real-time market data updates for: F.US.EPU23 (ESU23). ID: 3 Service code: cme | 2023-07-23 16:27:47.454 CQG WebAPI | Sending symbol resolution request for F.US.EPU23. ID: 259617 | 2023-07-23 16:27:47.454 Denali Data Feed | Requesting security definition data for: F.US.EPU23 (ESU23). ID: 3 | 2023-07-23 16:27:47.455 DTC Client socket (2) | Creating socket. | 2023-07-23 16:27:47.506 DTC Client socket (2) | New receive buffer size: 0 | 2023-07-23 16:27:47.506 DTC Client socket (2) | Connecting to IP: 142.215.17.189. | 2023-07-23 16:27:47.506 CQG WebAPI | Brokerage name: AMP. Account Name: 169093 | 2023-07-23 16:27:47.522 Updated verified funded futures trading account ending date to: 2023-08-22 16:27:47 | 2023-07-23 16:27:47.522 CQG WebAPI | Sending collateral subscribe request. | 2023-07-23 16:27:47.522 CQG WebAPI | Received symbol resolution report for symbol F.US.EPH22. Search Symbol: F.US.EPH22. Request ID: 259615. Contract ID: 1. | 2023-07-23 16:27:47.545 CQG WebAPI | Received symbol resolution report for symbol F.US.EPU23. Search Symbol: F.US.EPU23. Request ID: 259617. Contract ID: 2. | 2023-07-23 16:27:47.546 Denali Data Feed | Network connection to server complete. | 2023-07-23 16:27:47.648 Denali Data Feed | Starting socket receive thread. | 2023-07-23 16:27:47.648 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-23 16:27:47.649 CQG WebAPI | Sending positions subscribe request. RequestID: 259619 | 2023-07-23 16:27:47.704 CQG WebAPI | Sending orders subscribe request. RequestID: 259620 | 2023-07-23 16:27:47.704 Added historical Intraday data request for F.US.EPU23 to the queue. | 2023-07-23 16:27:47.745 Intraday data recording state for symbol F.US.EPU23 is set to download 'Pending'. | 2023-07-23 16:27:47.745 Triggering next historical data download in queue. | 2023-07-23 16:27:47.745 Delaying start of download for F.US.EPU23. | 2023-07-23 16:27:47.748 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-23 16:27:47.807 Denali Data Feed | Sending logon request message. | 2023-07-23 16:27:47.807 Denali Data Feed | Received logon response. | 2023-07-23 16:27:48.711 Denali Data Feed | Server Name: SC Realtime Server. | 2023-07-23 16:27:48.711 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-23 16:27:48.711 Denali Data Feed | Successfully connected. | 2023-07-23 16:27:48.711 Denali Data Feed | Trading is not supported. | 2023-07-23 16:27:48.711 Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPH22 -> ESH22 | 2023-07-23 16:27:48.711 Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPU23 -> ESU23 | 2023-07-23 16:27:48.711 Denali Data Feed | Real-time data for symbol F.US.EPH22 is currently unavailable. | 2023-07-23 16:27:48.927 Denali Data Feed | Received security definition for symbol F.US.EPH22 | 2023-07-23 16:27:48.927 Denali Data Feed | Received security definition for symbol F.US.EPU23 | 2023-07-23 16:27:48.927 HD Request # 62 | Downloading Intraday chart data for F.US.EPU23 to the file F.US.EPU23.scid. Service: cme | 2023-07-23 16:27:53.288 HD Request # 62 | Download start date-time: 2023-07-21 20:59:58.000000. File last date-time: 2023-07-21 20:59:58.013000 | 2023-07-23 16:27:53.288 HD Request # 62 | Using server: ds23.sierracharts.com port 10150 | 2023-07-23 16:27:53.289 Socket (3) | Creating socket. | 2023-07-23 16:27:53.289 Socket (3) | New receive buffer size: 0 | 2023-07-23 16:27:53.289 Socket (3) | Connecting to IP: 142.215.17.190. | 2023-07-23 16:27:53.290 HD Request # 62 | Setting DTC encoding to Binary VLS | 2023-07-23 16:27:53.587 HD Request # 62 | Sending historical data logon request message. | 2023-07-23 16:27:53.587 HD Request # 62 | Requesting Intraday data. Start date-time: 2023-07-21 20:59:58. Record interval: 1. Symbol: ESU23 | 2023-07-23 16:27:54.262 HD Request # 62 | Decompressing data. | 2023-07-23 16:27:54.408 HD Request # 62 | Receiving Intraday data for F.US.EPU23 starting at 2023-07-21 20:59:58.013000 | 2023-07-23 16:27:54.541 Socket (3) | CloseSocket call. | 2023-07-23 16:27:54.542 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-07-23 16:27:54.542 Historical data download thread signaled to stop. | 2023-07-23 16:27:54.542 HD Request # 62 | Timestamp of first Intraday data file record written: 2023-07-21 20:59:58.013000. | 2023-07-23 16:27:54.542 HD Request # 62 | Received 1 Intraday data record from 2023-07-21 20:59:58.013000 to 2023-07-21 20:59:58.013000 (0.0 seconds. Delay: 43.5 hours) and wrote 1 record for F.US.EPU23 | 2023-07-23 16:27:54.542 HD Request # 62 | Add time&sales data | Remembered last file record date-time: 2023-07-21 20:59:58.013000 | 2023-07-23 16:27:54.543 HD Request # 62 | Completion time: 1s. | 2023-07-23 16:27:54.543 HD Request # 62 | Intraday data download complete for F.US.EPU23. Unique request ID: 57 | 2023-07-23 16:27:54.543 Removing historical data download ID 57. | 2023-07-23 16:27:54.543 Real-time Intraday chart data file updates started for F.US.EPU23 | 2023-07-23 16:27:54.543 Opened cached Intraday file: Y:\SierraChart\Data\F.US.EPU23.scid. Thread ID: 268 | 2023-07-23 16:27:54.544 Intraday chart data file opened for F.US.EPU23 | 2023-07-23 16:27:54.544 HD Request # 62 | Enabling Intraday chart updating for symbol. | 2023-07-23 16:27:54.544 Triggering next historical data download in queue. | 2023-07-23 16:27:54.544 No download requests in the queue to start downloads for. | 2023-07-23 16:27:54.544 Socket (3) | Socket gracefully closed by remote side. | 2023-07-23 16:27:54.677 Socket (3) | Closed. | 2023-07-23 16:27:54.677 |
| [2023-07-23 22:02:25] |
| Sierra_Chart Engineering - Posts: 17198 |
|
One thing we see is this: CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.GCEG22. ID: 1 | 2023-07-23 16:27:47.452
Symbol Error - F.US.GCEG22 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.GCEG22. ID: 1 | 2023-07-23 16:27:47.452 If you require this exchange, then activate COMEX here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed We also see: F.US.EPU23 1 Min #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 18093-12-16 23:07:00. Next Bar Date Time: 2023-07-21 13:58:00. Filename: F.US.EPU23.scid | 2023-07-23 16:27:03.774
To solve this: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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