Support Board
Date/Time: Wed, 27 Nov 2024 21:52:04 +0000
Want to test SC Level 12 can I change my 6 months prepaid for it?
View Count: 275
| [2023-07-14 18:29:25] |
| YSS - Posts: 112 |
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Hello, I buy level11 SC for every time 6 months, but I would like to test/use level12 MBO can I modify my current level 11 subscription while it's not finished yet? Also is the level 12 30days trial calendar days or does it reset on the beginning of the month like the exchange fee trial. thanks!! Date Time Of Last Edit: 2023-07-14 18:29:53
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| [2023-07-14 19:09:31] |
| John - SC Support - Posts: 36350 |
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The first thing we want to point out is that you are not currently setup to get any real-time data for the CME Group. Your exchange selection did not renew on July 1, 2023, most likely due to insufficient funds in your account at the time of renewal on that day. You can activate the exchange you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges -- With regards to Package 12, you can change your Sierra Chart package at any time. When you do so, we only adjust the remaining Usage Time in your account based on the difference in the prices between the packages. Therefore, if you change to a higher priced package, your remaining Usage Time will go down, and vice versa. To change your package, select the following link to go to the "Activate Services" page and select the package you want from the list on the left, then select the "Update/Set" button to make the change: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage If you want to "evaluate" package 12 for 30 days (calendar days), then select the option for "Evaluate Highest Available Service Package" on the Main Control Panel for your account on our website. This is an evaluation, not a free trial, as you need to have an active package in order to do this evaluation. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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