Support Board
Date/Time: Wed, 27 Nov 2024 23:40:32 +0000
NYMEX Exchange
View Count: 348
| [2023-06-30 20:35:37] |
| DGee - Posts: 82 |
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I tried trading MCL this morning and I could not execute a trade. Do I have access to NYMEX? I looked up my account and it appears that I am currently subscribed to it.
Date Time Of Last Edit: 2023-06-30 20:36:59
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| [2023-07-03 12:35:15] |
| John - SC Support - Posts: 36350 |
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You are set to get the Full CME Group data from us (which includes NYMEX). So it is not a data issue. When you try to place an order and it does not go through, open the "Trade >> Trade Service Log" and paste the information from there into this thread. It should give you a reason for the rejection of the order. Refer to the following: Trading Information Windows: Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-03 15:22:31] |
| DGee - Posts: 82 |
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I checked with my broker and they said I need to check with Sierra as you provide the data. Attached file pic.
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Private File |
| [2023-07-03 16:00:00] |
| Sierra_Chart Engineering - Posts: 17198 |
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That is a Rithmic order rejection, you need to contact your broker about that. Sierra Chart has no control over that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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