Support Board
Date/Time: Thu, 28 Nov 2024 05:36:02 +0000
change credit card
View Count: 441
| [2023-05-28 15:26:50] |
| User531621 - Posts: 91 |
|
Hello, i have an auto debit but need to change credit cards. I cant find the link on your site, so please advise, thank you
|
| [2023-05-29 15:38:55] |
| Sierra_Chart Engineering - Posts: 17199 |
|
We do not know how that is accomplished through Stripe. We have canceled the Stripe automatic billing altogether for your account. You can set it up again here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-29 18:56:26] |
| User531621 - Posts: 91 |
|
I appreciate your time, but i didnt want you to cancel it just yet. Can you reactivate the original billing please?
|
| [2023-05-29 21:01:00] |
| User531621 - Posts: 91 |
|
ugh, i made a mess. I tried to figure out how to change the credit card, since you disabled payment, and i made a payment on the old credit card. Is there anyway to credit the payment i made today and show me details on how to change credit card. The link is very confusing with a lot of unclear info to me. I dont see how to change credit card.. BUT, need that credit from the payment today as well. THank you
|
| [2023-05-30 09:11:48] |
| Sierra_Chart Engineering - Posts: 17199 |
|
No we cannot reactivate the billing. This is not within our control. We have no idea how to change a payment card. That is not something within our control or understanding of regarding Stripe. We can issue a refund for the last payment you made. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-30 09:12:27
|
| [2023-05-30 15:44:24] |
| John - SC Support - Posts: 36350 |
|
The last time funds were added to your account was on April 24, 2023. Therefore, there is nothing that was recently charged on either an old or a new card. In order to change the card you use for the Automatic Payments with Stripe, you have to first remove the old card by deleting the "Automatic Payments" and then add a new "Automatic Payment" using the new card. Since you have already "turned off" the old automatic payments, you just need to setup it up again and enter the "new" card information. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: