Support Board
Date/Time: Thu, 26 Dec 2024 21:13:29 +0000
Apex Rithmic/Denali Auto Backfill Data into Sub Instance
View Count: 632
| [2023-05-24 12:23:39] |
| User624595 - Posts: 211 |
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Rithmic/Denali Apex setup with subinstances. Same setup used for IB/Denali live without issues. In Rithmic setup, main instance loads backfill data fine. In subinstance, data that occurred while not connected does not back fill in. Have to manually delete and download on each chart the missing data. Allow Support for SC Data Feeds is enabled. Also, any way to verify the sub instance is connecting to/getting Denali data? |
| [2023-05-24 13:48:37] |
| Sierra_Chart Engineering - Posts: 17672 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-25 02:28:02] |
| User624595 - Posts: 211 |
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Attached log from sub instance with issue per instructions.
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Private File |
| [2023-05-25 13:49:49] |
| John - SC Support - Posts: 36871 |
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From the Message Log you sent we see the following: HD Request # 2 | Received 14574 Intraday data records from 2023-05-09 22:24:08.570000 to 2023-05-24 22:23:12.042000 (15.0 days. Delay: 9.6 seconds) and wrote 14574 records for CLN3.NYMEX | 2023-05-24 22:23:21.642
This shows that the backfill data is being downloaded. If you are still missing some data, then follow the instructions at the following link to redownload the data: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-25 20:52:29] |
| User624595 - Posts: 211 |
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That manual download works to fill in the gap of missing data, however this issue continues to re-occur every time we open up Sierracharts from an offline state, on every chart and symbol and sub instance.
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| [2023-05-25 20:58:43] |
| John - SC Support - Posts: 36871 |
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We need to see the Message Log from one of the instances when the data has not downloaded.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-26 12:24:46] |
| User624595 - Posts: 211 |
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Attached sub instance log (multiple chartbooks/symbols open), all have missing data gap from overnight on initial startup.
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Private File |
| [2023-05-26 14:36:42] |
| John - SC Support - Posts: 36871 |
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Can you please give us the complete Message Log again. We are not seeing some of the messages we are expecting to see.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-26 18:53:43] |
| User624595 - Posts: 211 |
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We disconnected and waited to re-create the situation because it only affects backfill after being offline. Last log ran for about 5 minutes, how long of a log do you need? Date Time Of Last Edit: 2023-05-30 01:26:44
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| [2023-05-26 20:30:26] |
| John - SC Support - Posts: 36871 |
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Make sure all the charts are loaded and displayed and then get us the log.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-26 21:32:08] |
| User624595 - Posts: 211 |
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Issue occurs on all charts, on all symbols, in all sub instances. Only opened one chart/symbol to keep it simple. Attached image of chart to illustrate missing data gap on initial reconnection, and image again after leaving open and connected. Backfill data never filled in. Let log run for over 2 hours. |
Private File  2023-05-26_14h52_39_CL_Startup.png / V - Attached On 2023-05-26 21:29:34 UTC - Size: 44.62 KB - 103 views 2023-05-26_17h27_01_CL_Running.png / V - Attached On 2023-05-26 21:29:40 UTC - Size: 64.41 KB - 103 views |
| [2023-05-28 17:31:44] |
| Sierra_Chart Engineering - Posts: 17672 |
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Follow the instructions here to update the Symbol Settings for that instance including disabling using Custom Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-28 17:32:15
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| [2023-05-30 00:53:04] |
| User624595 - Posts: 211 |
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Custom symbol settings disabled and updated in all instances per instructions above. Issue persists. Main instance on left, sub instance on right attached.
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| 2023-05-29_20h48_50_CL Main Left_Sub_Right_Gaps.png / V - Attached On 2023-05-30 00:52:43 UTC - Size: 154.53 KB - 106 views |
| [2023-05-30 01:47:52] |
| User624595 - Posts: 211 |
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This issue is not occurring on the IB/Denali install, which was copied over to create this Rithmic/Denali install recently, both SC v2504. IB/Denali subinstance on left, Rithmic/Denali subinstance on right.
Date Time Of Last Edit: 2023-05-30 06:20:39
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| 2023-05-29_21h44_37_IB LEFT_RITHMIC_RIGHT.png / V - Attached On 2023-05-30 01:47:14 UTC - Size: 146.73 KB - 96 views |
| [2023-05-30 13:28:36] |
| Sierra_Chart Engineering - Posts: 17672 |
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Can we give you a call to look at this. Make sure your telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-30 16:22:29] |
| User624595 - Posts: 211 |
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Yes, in attempting to fix this and the port conflict problem, we've now introduced the backfill issue into the live trading IB install also. Available now if you can please call soon. |
| [2023-05-31 05:04:00] |
| User624595 - Posts: 211 |
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Thank you for the call, changed the setting for 'Use These Symbol Settings In New Instances' in all instances, issue is still occurring in subinstances, now also on the IB install. Note, Download data for all associated watchlist symbols does not fix it, only Delete and Download manually on each symbol, in each subinstance. Also on some symbols it does not seem to occur, yet on others it does, ie 6E was OK, but 6B was missing data. Changes made to IB install were in troubleshooting this problem and the port conflict. And also renamed the folders SC is installed to, could that be a cause? Date Time Of Last Edit: 2023-05-31 05:29:14
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| [2023-05-31 05:35:21] |
| User624595 - Posts: 211 |
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Sub instance log attached, and highlights: UDPListener (2136). Port 22903 | Error binding to UDP port: 22903. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2023-05-30 21:18:55.663 (UDP Port is set to 0) Error getting address info for ds26.sierracharts.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. | 2023-05-30 23:48:46.896 HD Request # 31 | Error downloading historical Intraday data for 6AM3.CME. The network socket has been closed. Retrying download. | 2023-05-30 23:48:46.897 Socket (2) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2023-05-30 23:48:46.932 Socket (2) | CloseSocket call. | 2023-05-30 23:48:46.932 Socket (0) | CloseSocket call. | 2023-05-30 23:48:46.932 Socket (2) | Closed. | 2023-05-30 23:48:46.932 HD Request # 41 | Error downloading historical Intraday data for 6NM3.CME. The network socket has been closed. Retrying download. | 2023-05-30 23:48:46.932 |
Private File |
| [2023-05-31 08:13:36] |
| Sierra_Chart Engineering - Posts: 17672 |
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You are now experiencing a different problem: Error getting address info for ds26.sierracharts.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. | 2023-05-30 23:48:46.896 Socket (2) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2023-05-30 23:48:46.932 Refer to: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem We are also going to look into the Intraday File Update List usage in a sub instance. We will resolve any problem if one is found. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-31 08:15:17
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| [2023-05-31 15:35:52] |
| User624595 - Posts: 211 |
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DNS flush/restart seemed to fix that. We removed all intraday file update lists and the backfill issue appears gone. Please let us know when you're able to fix using them in a subinstance. Can we restore the 'use these symbol settings in new instances', and custom symbol settings? Thanks for the great and efficient support through these multiple problems. Date Time Of Last Edit: 2023-05-31 15:36:15
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| [2023-06-01 10:50:49] |
| Sierra_Chart Engineering - Posts: 17672 |
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We did not identify any problem with Intraday File Update List in a sub instance: Please let us know when you're able to fix using them in a subinstance.
That will work properly in a sub instance.Yes: Can we restore the 'use these symbol settings in new instances', and custom symbol settings? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-01 10:51:02
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