Support Board
Date/Time: Thu, 28 Nov 2024 07:46:36 +0000
Delayed Data & Not Loading Historical
View Count: 558
| [2023-05-22 14:19:16] |
| User444264 - Posts: 6 |
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Hi, I have logged in this morning to some issues with connection. I am not able to download historical data on my rithmic account. I have not changed any settings just the update from sierra. I have also tried connecting through tenton to my stage 5 it downloads the historical but is getting delayed data. Thanks Date Time Of Last Edit: 2023-05-22 15:10:48
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| [2023-05-22 15:02:53] |
| User444264 - Posts: 6 |
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The data is also delayed when I used SC data - All Services.
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| [2023-05-22 16:01:39] |
| John - SC Support - Posts: 36350 |
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We see that you did have an exchange active for the CME Group back in April, but it did not renew on May 1, 2023 - most likely due to insufficient funds in your account on that day. This is why you are not getting any real-time data. You can activate the CME Group exchange(s) for which you want the real-time data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Just be aware the the exchanges are not pro-rated, so you will pay the full amount for the exchange for the remaining time left in this month. Then you will pay again on the first day of next month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-22 16:30:13] |
| User444264 - Posts: 6 |
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Hi John, Thanks for the response - I manually renewed the following day to Active Service: 11 - Integrated Advanced - Active until: 2023-06-19 23:59:59 UTC This is the same as I had the previous month. When I click on the link it requires another payment? Thanks |
| [2023-05-22 17:15:23] |
| User444264 - Posts: 6 |
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With service 11 - Am I right I should still be able to access data which is not 10 mins delayed when connecting to tenton with my live stage 5 account? Same issue with SC connection and when I connect to rithmic its real time but not loading the historical so I have gaps on the chart. Thanks |
| [2023-05-22 18:48:33] |
| Sierra_Chart Engineering - Posts: 17200 |
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You should be getting real-time and historical data from the Denali Data Feed at this time no matter what service you are using. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-22 18:48:46
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| [2023-05-22 19:52:43] |
| User353704 - Posts: 1 |
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Witam Korzystam z usługi 10 i wydaje mi się że powinienem mieć notowania kontraktów ESM23-CME w czasie rzeczywistym, niestety mam dane opoznione |
| [2023-05-23 08:19:31] |
| Sierra_Chart Engineering - Posts: 17200 |
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You do not have the necessary exchange active for that symbol. What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-23 08:19:45
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