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Date/Time: Thu, 28 Nov 2024 10:50:07 +0000

How to Post a Message for Support

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[2023-05-17 13:44:19] #1 [Go To First Post]
User849502 - Posts: 351
Hi John, I can't get NQ to load more than to last sept. You see both have the exact same settings. ES is fine. I have gone over every chart settings tab and both match, but nq won't load. Help please John! karen


nqwontload.PNG / V - Attached On 2023-05-17 13:44:09 UTC - Size: 336.72 KB - 78 views

[2023-05-17 15:29:24] #2 [Go To First Post]
John - SC Support - Posts: 36350
Follow the instructions at the following link: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Instructions to Download/View More Historical Intraday Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-17 18:38:32] #3 [Go To First Post]
User849502 - Posts: 351
John, I have done all this. Can't you see my screenshot of the data limit page I have followed every single step already.

[2023-05-17 20:26:13] #4 [Go To First Post]
John - SC Support - Posts: 36350
Did you set the "Days to Load for Intraday Chart Data Type" to a high number as called out in steps 2 and 3? This is not something you would typically leave at that value, but you need to try it and see if you can get the data downloaded going back as far as you are wanting. If you still are not getting anywhere, then follow these instructions to get us your Message Log by opening just that NQ chart: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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