Support Board
Date/Time: Thu, 28 Nov 2024 13:42:31 +0000
Logon failed again, the same message popped up. Why does it happen so often?
View Count: 383
| [2023-05-11 03:56:12] |
| User113238 - Posts: 16 |
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https://www.sierrachart.com/image.php?Image=168377721356.png
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| [2023-05-11 05:00:11] |
| Sierra_Chart Engineering - Posts: 17201 |
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This would be caused by using an older version of Sierra Chart. However, we see that you are running an up-to-date version of Sierra Chart at this time. Do you still have this issue? We cannot reproduce.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-11 05:17:19] |
| User113238 - Posts: 16 |
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The problem is still there. https://www.sierrachart.com/image.php?Image=1683782177675.png However, downloading $INX is not a problem. https://www.sierrachart.com/image.php?Image=1683782524662.png Date Time Of Last Edit: 2023-05-11 05:23:27
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| [2023-05-11 10:11:17] |
| Sierra_Chart Engineering - Posts: 17201 |
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Most likely you have custom symbols or changes to symbol settings causing the problem. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that disable custom symbol settings: Global Symbol Settings: Disabling Custom Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-11 10:11:37
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| [2023-05-11 13:41:48] |
| User113238 - Posts: 16 |
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I followed all your instructions but the issue persists. I do not have customized symbols or even session time settings. Date Time Of Last Edit: 2023-05-11 13:45:31
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| [2023-05-11 13:47:45] |
| Sierra_Chart Engineering - Posts: 17201 |
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Can we give you a call to look into this? Make sure your current telephone number is here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-11 13:47:55
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| [2023-05-11 14:02:19] |
| User113238 - Posts: 16 |
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I found something changed. I used to type "XLB" to download data and it worked for the past five years. But now, it will cause the problem I mentioned above. I have to type "XLB-NQTV" to make it work. Why？ |
| [2023-05-11 14:07:08] |
| Sierra_Chart Engineering - Posts: 17201 |
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Those two symbols are actually different. One is NASDAQ TotalView and the other is the full consolidated tape. Both symbols will work. The other thing to do is to update Sierra Chart to the current version and see if that makes a difference but the version you have should be sufficient. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-11 14:51:00] |
| Sierra_Chart Engineering - Posts: 17201 |
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User called and issue resolved. An update of Sierra Chart was necessary.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-11 14:51:08
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| [2023-05-11 16:14:24] |
| User691948 - Posts: 3 |
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Same issue here. Download QQQ failed. waiting for your new update.
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| [2023-05-11 16:19:07] |
| User691948 - Posts: 3 |
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Downloaded latest version 2502 problem fixed.
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