Support Board
Date/Time: Thu, 28 Nov 2024 12:43:52 +0000
Missing Data - Sierrachart (Apex Funded Account) - Please Read as this seems unique!
View Count: 463
| [2023-05-10 15:41:45] |
| User703411 - Posts: 17 |
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Hi SC - I know there are issues between SC and Rithmic (I have read the relevant sections) but please continue to read............ I have a funded account with APEX and I use Sierrachart as my trading platform (with Rithmic data). Today when I opened my platform, there was missing data for symbol ES (ESM3.CME). The gap in the data occurs between when I closed my platform yesterday afternoon (12.03pm ET) until I opened it today (08.55am ET). See attached image 1 (aqua circle). Even when I open a brand new chart in Sierrachart, the data still appears missing for ESM3.CME symbol. What’s strange is that I’ve opened another chartbook I use for Crude Oil symbol (CLM3) and that has loaded-up fine with all data between now and yesterday present. So, the problem appears to be isolated to ES? Attached image 2 shows what the ES chart should look like, using CQG data (F.US.EPM23). The pink circle here shows the actual data that is missing from Rithmic chart. Thoughts? Thanks, Alan. |
 Image 1.PNG / V - Attached On 2023-05-10 15:40:16 UTC - Size: 82.84 KB - 86 views Image 2.PNG / V - Attached On 2023-05-10 15:40:20 UTC - Size: 82.62 KB - 76 views |
| [2023-05-10 15:47:40] |
| John - SC Support - Posts: 36350 |
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We can not help with Rithmic data. This is just the way it is. We can not explain why some symbols work properly for the historical data and some do not.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-10 16:20:58] |
| Sierra_Chart Engineering - Posts: 17201 |
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You say you are using Rithmic data, but you should be getting data from the Denali Exchange Data Feed based upon the exchange that you have active and the verified trading account date. Make sure to follow these instructions: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-10 16:22:00
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| [2023-05-10 17:10:34] |
| User703411 - Posts: 17 |
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Thanks John / SC Engineering! I now have all data! I followed Step 5 in the "Retrying the Download When There is Data in the Chart" section. Thanks again. |
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