Support Board
Date/Time: Thu, 28 Nov 2024 12:57:56 +0000
Post From: Missing Data - Sierrachart (Apex Funded Account) - Please Read as this seems unique!
| [2023-05-10 15:41:45] |
| User703411 - Posts: 17 |
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Hi SC - I know there are issues between SC and Rithmic (I have read the relevant sections) but please continue to read............ I have a funded account with APEX and I use Sierrachart as my trading platform (with Rithmic data). Today when I opened my platform, there was missing data for symbol ES (ESM3.CME). The gap in the data occurs between when I closed my platform yesterday afternoon (12.03pm ET) until I opened it today (08.55am ET). See attached image 1 (aqua circle). Even when I open a brand new chart in Sierrachart, the data still appears missing for ESM3.CME symbol. What’s strange is that I’ve opened another chartbook I use for Crude Oil symbol (CLM3) and that has loaded-up fine with all data between now and yesterday present. So, the problem appears to be isolated to ES? Attached image 2 shows what the ES chart should look like, using CQG data (F.US.EPM23). The pink circle here shows the actual data that is missing from Rithmic chart. Thoughts? Thanks, Alan. |
 Image 1.PNG / V - Attached On 2023-05-10 15:40:16 UTC - Size: 82.84 KB - 86 views Image 2.PNG / V - Attached On 2023-05-10 15:40:20 UTC - Size: 82.62 KB - 77 views |